Sr. Manager, Site Reliability Engineer (SRE)

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    "datePosted": "2024-06-06T08:32:11.218Z",
    "description": "<h2>About Us</h2>\n<p>Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the world by number of members and locations. As of March 31, 2026, Planet Fitness had approximately 21.5 million members and 2,909 clubs in all 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia and Spain. The Company’s mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. Approximately 90% of Planet Fitness clubs are owned and operated by independent business owners.</p>\n<p> </p>\n<p>At Planet Fitness, our unique mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. And we’re proud of the amazing Planet Fitness team that supports our clubs and team members. They are comprised of dynamic, dedicated, and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!) in everything they do.</p>\n<p> </p>\n<p>Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events! It means creating a positive impact in our local communities through our Judgement Free Generation® philanthropic initiative. It means being part of a brand that you can be proud of!</p>\n<p> </p>\n<p>For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started!</p>\n<h2>Overview</h2>\n<p>The Sr. Manager, Site Reliability Engineering (SRE) leads the strategy, execution, and continuous improvement of reliability, availability, and performance across Planet Fitness’s retail technology ecosystem.  This role is responsible for ensuring that both digital platforms and in-club systems run reliably, efficiently, and at scale.  This position will lead teams responsible for incident management, observability, platform reliability, and end-to-end technology support.  This role operates at the intersection of software engineering and infrastructure, driving automation, reducing toil, and embedding reliability into the software development lifecycle.</p>\n<p> </p>\n<p>This role follows a hybrid schedule and requires regular, in-person work at our Boston, MA or Hampton, NH office. Our hybrid model is M/T/W in office and TH/F are optional work-from-home. Candidates must reside within commuting distance of one of these locations. Fully remote work is not available for this role.</p>\n<h2>Responsibilities</h2>\n<p><strong>Reliability & Performance Engineering</strong></p>\n<ul>\n <li>Define and own Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets across critical systems.</li>\n <li>Drive reliability engineering practices across the software lifecycle, embedding resilience into system design.</li>\n <li>Lead performance engineering, capacity planning, and scalability strategies aligned to retail demand cycles.</li>\n <li>Implement and mature incident management processes, including post-incident root cause analysis (RCA) and continuous improvement loops.</li>\n <li>Design and implement cross-functional support and escalation process for IT platforms to align with business and technical goals; including stakeholder alignment across engineering, operations, and support teams.</li>\n <li>Act as incident commander for high-severity issues, ensuring rapid resolution and clear stakeholder communication.</li>\n <li>Establish production readiness and operational acceptance criteria for new platforms and services.</li>\n</ul>\n<p><strong>Platform & Automation</strong></p>\n<ul>\n <li>Champion infrastructure as code (IaC), automation, and self-healing systems to reduce manual intervention and operational toil.</li>\n <li>Partner with platform engineering to build scalable, resilient cloud-native architectures.</li>\n <li>Drive adoption of CI/CD pipelines, safe deployment strategies (e.g., canary, blue/green), and automated rollback mechanisms.</li>\n</ul>\n<p><strong>Observability & Monitoring</strong></p>\n<ul>\n <li>Implement comprehensive observability (metrics, logs, traces) to provide actionable insights into system health.</li>\n <li>Standardize monitoring frameworks and alerting strategies aligned to business-critical services.</li>\n <li>Enable real-time visibility into customer experience across digital and physical retail channels.</li>\n</ul>\n<p><strong>Cross-Functional Collaboration</strong></p>\n<ul>\n <li>Partner with technology operations, engineering, product, security, and infrastructure teams to embed reliability into design and delivery.</li>\n <li>Act as a key liaison during high-impact incidents, communicating clearly with technical and business stakeholders.</li>\n <li>Align reliability initiatives with business priorities such as uptime during peak retail periods.</li>\n <li>Partner with security and compliance teams to ensure operational controls meet enterprise standards</li>\n</ul>\n<p><strong>Strategy and Continuous Improvement</strong></p>\n<ul>\n <li>Lead a high-performing SRE team with strong engineering and operational capabilities.</li>\n <li>Mature SRE practices to proactively identify and remediate issues, reduce incidents, and streamline MTTR.</li>\n <li>Foster a culture of accountability, learning, and continuous improvement.</li>\n <li>Establish and govern operational readiness standards, disaster recovery testing, and resilience validation processes for critical platforms.</li>\n</ul>\n<h2>Qualifications</h2>\n<ul>\n <li>Bachelor's degree in a related field (Computer Science, Computer Engineering, Management Information Systems, etc.) or equivalent work experience</li>\n <li>7+ years of experience leading Site Reliability Engineering, DevOps, or Production Engineering</li>\n <li>Strong experience with cloud platforms (AWS, Azure, or GCP) and distributed systems</li>\n <li>Deep understanding of reliability principles, including SLOs, SLIs, and error budgets</li>\n <li>Experience with CI/CD pipelines and modern deployment strategies</li>\n <li>Hands-on experience with observability tools</li>\n <li>Proven incident management and root cause analysis experience in high-availability environments</li>\n <li>Experience in retail, eCommerce, or multi-location operations</li>\n <li>Extremely detail-oriented, efficient, and organized with an exceptional ability to establish priorities and objectives</li>\n <li>Excellent presentation and communication skills along with the ability to communicate effectively across all levels of the organization</li>\n <li>Able to establish and maintain effective, collaborative work relationships with diverse individuals, internally and externally</li>\n <li>Creative, progressive, thought leadership with the ability to influence at all levels of the organization</li>\n <li>Excellent leadership skills including the ability to build teams, motivate, guide, and mentor</li>\n <li>Dedicated learner with a natural curiosity for consistent growth</li>\n <li>Exhibits comfort, ease, and flexibility working in an extremely fast-paced ever-changing, deadline-driven environment</li>\n <li>Cooperative team player with an upbeat, positive, “can-do” attitude!</li>\n</ul>\n<h2>Perks</h2>\n<p>Planet Fitness cares about you and your well-being. We offer a comprehensive benefits package to eligible employees which includes the core medical, dental, vision, life and disability as well as supplemental accident, hospital and critical illness coverage options. In addition, we are proud to offer eligible employees a generous time off program (including volunteer time), childcare reimbursement, paid parental leave, pet care reimbursement, tuition reimbursement, free Black Card membership, learning and development programs and a whole host of engagement activities. We offer a 401(k) Plan with safe harbor employer matching and an employee stock purchase plan. This role is also eligible to participate in an annual corporate bonus incentive program based on company financial and personal performance.</p>\n<p> </p>\n<p>The salary for NH-based and MA-based employees hired into this role will be aligned with the range below. This is a good faith estimate, and the amount of base salary will correspond with a candidate’s professional experience, qualifications and internal equity.</p>\n<p>Annual Base Salary Range: $160,000-$185,000</p>\n<p> </p>\n<p><em><strong>Note to Applicants:</strong> We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.</em></p>\n<h2>Min</h2>\n<h2>Max</h2>",
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    "responsibilities": "Reliability & Performance Engineering\r\n- Define and own Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets across critical systems.\r\n- Drive reliability engineering practices across the software lifecycle, embedding resilience into system design.\r\n- Lead performance engineering, capacity planning, and scalability strategies aligned to retail demand cycles.\r\n- Implement and mature incident management processes, including post-incident root cause analysis (RCA) and continuous improvement loops.\r\n- Design and implement cross-functional support and escalation process for IT platforms to align with business and technical goals; including stakeholder alignment across engineering, operations, and support teams.\r\n- Act as incident commander for high-severity issues, ensuring rapid resolution and clear stakeholder communication.\r\n- Establish production readiness and operational acceptance criteria for new platforms and services.\r\nPlatform & Automation\r\n- Champion infrastructure as code (IaC), automation, and self-healing systems to reduce manual intervention and operational toil.\r\n- Partner with platform engineering to build scalable, resilient cloud-native architectures.\r\n- Drive adoption of CI/CD pipelines, safe deployment strategies (e.g., canary, blue/green), and automated rollback mechanisms.\r\nObservability & Monitoring\r\n- Implement comprehensive observability (metrics, logs, traces) to provide actionable insights into system health.\r\n- Standardize monitoring frameworks and alerting strategies aligned to business-critical services.\r\n- Enable real-time visibility into customer experience across digital and physical retail channels.\r\nCross-Functional Collaboration\r\n- Partner with technology operations, engineering, product, security, and infrastructure teams to embed reliability into design and delivery.\r\n- Act as a key liaison during high-impact incidents, communicating clearly with technical and business stakeholders.\r\n- Align reliability initiatives with business priorities such as uptime during peak retail periods.\r\n- Partner with security and compliance teams to ensure operational controls meet enterprise standards\r\nStrategy and Continuous Improvement\r\n- Lead a high-performing SRE team with strong engineering and operational capabilities.\r\n- Mature SRE practices to proactively identify and remediate issues, reduce incidents, and streamline MTTR.\r\n- Foster a culture of accountability, learning, and continuous improvement.\r\n- Establish and govern operational readiness standards, disaster recovery testing, and resilience validation processes for critical platforms.",
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