Customer Service Representative

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          "text": "<p>*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply. *<br>**This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program. **<br>The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy &amp; Standards, DCWP empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.<br>DCWP’s Licensing Division is seeking a Customer Service Representative with strong customer service, communications, and organizational skills. The prospective candidate will be responsible for the following tasks:<br><br>-\tReview and process applications in all DOHMH license applications and all relevant information.<br>-\tUnder supervision, perform clerical work including routine data processing functions, recording, researching, checking and maintaining records and furnishing information to licensing applicants.<br>-\tCheck records for accuracy of information and for conformity with established policy and procedures.<br>-\tPerform ordinary mathematical computations while accepting and processing payments.<br>-\tProvide high-volume customer service to licensing applicants in person and via phone. <br>-\tAssist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license.<br>-\tAnswer telephone calls, emails and written correspondence and communicate applicant information.<br>-\tAttend seminars, meetings and/or trainings.<br>-\tAll relevant and related Licensing tasks as assigned when needed<br>-\tFollow all division and agency policies and procedures.<br><br>CLERICAL ASSOCIATE - 10251</p>",
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