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    "description": "<h1><span style=\"color:#0f4761\">Case Intake and Customer Service Representative</span></h1>\r\n\r\n<h2><span style=\"color:#0f4761\">Company Overview</span></h2>\r\n\r\n<p><span style=\"font-family:Calibri,sans-serif\"><span aptos=\"\" style=\"font-family:\">Avaneer Dental Lab is a full-service dental laboratory known for combining traditional craftsmanship with modern digital technology to support dental practices with high-quality restorative and prosthetic products.&nbsp; With locations in Warren, MI and Lakeland, FL, Avaneer Dental Lab successfully serves Dental practices with a wide range of dental lab solutions.</span></span></p>\r\n\r\n<h2><span style=\"color:#0f4761\">Position Summary</span></h2>\r\n\r\n<p>The Case Intake and Customer Service Rep is the first point of contact for the dental offices we partner with, responsible for professionally managing incoming calls, taking detailed case information, and ensuring accurate entry of all case data.&nbsp; This role is essential in supporting lab operations and delivering exceptional client service.</p>\r\n\r\n<h2><span style=\"color:#0f4761\">Key Responsibilities</span></h2>\r\n\r\n<ul>\r\n\t<li>Answer incoming calls promptly and professionally, assisting clients with inquiries, orders, and case details.</li>\r\n\t<li>Collect, verify, and enter complete case information into lab management software.</li>\r\n\t<li>Communicate clearly with dental offices to clarify instructions and provide status updates.</li>\r\n\t<li>Maintain accurate records of calls, case submissions, and client interactions.</li>\r\n\t<li>Coordinate with production and delivery teams to ensure cases are processed and completed on schedule.</li>\r\n\t<li>Assist clients with scheduling, troubleshooting, and general support questions.</li>\r\n\t<li>Identify and escalate urgent issues or discrepancies to management.</li>\r\n\t<li>Support onboarding of new clients and provide guidance on lab services.</li>\r\n</ul>\r\n\r\n<h2><span style=\"color:#0f4761\">Qualifications &amp; Requirements</span></h2>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">&nbsp;&nbsp;High school diploma or equivalent required; additional education or certifications in dental office &nbsp;&nbsp;administration preferred.</span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Previous experience in a dental office, dental lab, or customer service environment desirable.</span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Excellent verbal and written communication skills with a professional phone presence.</span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Strong organizational skills and attention to detail.</span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Ability to multitask and prioritize effectively in a fast-paced environment.</span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Proficiency with Microsoft Office Suite and dental lab software a plus.</span></li>\r\n</ul>\r\n\r\n<h2><span style=\"color:#0f4761\">Compensation &amp; Benefits</span></h2>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Competitive Pay with additional annual bonus potential</span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Benefits including Medical, dental, vision, Life</span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">401k with company match</span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Paid Time off (PTO) plus paid holidays</span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Ongoing training and professional development opportunities</span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:24px\"><span style=\"font-family:Aptos,sans-serif\">If you are interested in learning more about this opportunity and the other Brands under the Catalis Network, you can find us at catalislabs.com.&nbsp; At Catalis, you are not just joining a Team, you are joining a family, Let&rsquo;s start building some smiles together.</span></p>\r\n\r\n<p><span style=\"font-family:Calibri,sans-serif\">Catalis Dental Lab Partners is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, or local law.</span></p>\r\n",
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