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    "requisitionDescription": "<div><p style=\"margin-left:0in;\" data-pasted=\"true\">We are seeking an HRA Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.</p><p><strong><span style=\"font-size: 14px; font-family: arial, sans-serif;\">About the Role:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">The HRA Call Center Agent plays a critical role in delivering exceptional customer service by assisting members to complete Health Risk Assessments (HRAs). The HRA Call Center Agent, is responsible for conducting HRAs over the phone with members, collecting and documenting their medical history, and referring members to appropriate resources and providers for preventive care services to support overall health and wellness. Ultimately, the HRA Contact Center Agent&rsquo;s main goal will be to ensure that members receive the best possible care and support.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: arial,sans-serif;\"><strong>&nbsp;</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: arial,sans-serif;\"><strong><span style=\"font-size: 14px;\">Minimum Qualifications:</span></strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"font-size: 14px;\">High school diploma or equivalent</span></li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"font-size: 14px;\">1+ years of experience in a contact center or customer service role</span></li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"font-size: 14px;\">Excellent communication and interpersonal skills</span></li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"font-size: 14px;\">Strong attention to detail and ability to multitask</span></li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"font-size: 14px;\">Basic knowledge of medical terminology and procedures</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: arial,sans-serif;\"><strong>&nbsp;</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: arial,sans-serif;\"><strong><span style=\"font-size: 14px;\">Preferred Qualifications:</span></strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"font-size: 14px;\">Associate&#39;s or Bachelor&#39;s degree in a related field</span></li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"font-size: 14px;\">Experience in a healthcare or medical setting</span></li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"font-size: 14px;\">Bilingual in English and Spanish</span></li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"font-size: 14px;\">Certification in medical assisting or related field</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: arial,sans-serif;\"><strong>&nbsp;</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: arial,sans-serif;\"><strong><span style=\"font-size: 14px;\">Responsibilities:</span></strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"font-size: 14px;\">Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.</span></li></ul></div><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"font-size: 14px;\">Conduct health risk assessments over the phone with health plan members maintaining expected productivity levels.</span></li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"font-size: 14px;\">Collect and document members&#39; medical history.</span></li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"font-size: 14px;\">Refer members to appropriate resources and providers for preventative care services to support overall health and wellness. Collaborate with healthcare professionals to ensure members receive the best possible care.</span></li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"font-size: 14px;\">Document call details, update member records, and utilize contact center systems and tools efficiently. Support departmental needs by completing special projects timely and handling additional calls as assigned.</span></li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"font-size: 14px;\">Maintain established standards for schedule adherence, attendance, quality, member satisfaction, and performance (including average handle time and after call work time).</span></li></ul><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"font-size: 14px;\">Perform other duties as assigned.</span></li></ul></div><p><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;&nbsp;</span></p><div class=\"fr-page-break\" contenteditable=\"false\" style=\"break-after: always;\" data-title=\"PageBreak\"><div class=\"fr-page-break-line\"><span class=\"fr-page-break-label\">Page Break</span></div></div><p><span style=\"font-family: arial,sans-serif;\">&nbsp;</span></p><p><span style=\"font-family: arial,sans-serif;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p><br></p></div>\n",
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