IT Project Manager/Customer Success Manager

{
  "content_hash": "5f5be0f414b339973e4dc9546e2aeeb2a8e883235278afa80fb788913d637695",
  "source_hash": "8b618a43dd234388ca860bd489397a13325c5dd004dd3ce78f0e1a856b48392c",
  "last_changed_at": "2026-06-02T10:01:59.246Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Boca Raton, FL 33487; Brooklyn, NY 11231; Cherry Hill, NJ 08002; Melville, NY 11747; West Caldwell, NJ 07006; 6111 Broken Sound Pkwy NW Suite 170, Boca Raton, FL, 33487, USA",
    "city": "Boca Raton",
    "region": "FL",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": 95000,
  "salary_min": 85000,
  "inferred_at": "2026-06-06T09:54:10.973Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Boca Raton, FL 33487; Brooklyn, NY 11231; Cherry Hill, NJ 08002; Melville, NY 11747; West Caldwell, NJ 07006; 6111 Broken Sound Pkwy NW Suite 170, Boca Raton, FL, 33487, USA",
      "city": "Boca Raton",
      "region": "FL",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "year",
  "workplace_type": null,
  "salary_currency": "USD"
}

{}

{
  "detail": {
    "city": "Boca Raton",
    "jobId": 256233,
    "level": "",
    "endDate": "",
    "legalId": 4227,
    "isHotJob": false,
    "jobShift": "",
    "jobTitle": "IT Project Manager/Customer Success Manager",
    "location": "Boca Raton, FL 33487",
    "startDate": "",
    "clientCode": "0XX13",
    "remoteType": "",
    "description": "<p><img alt=\"images?q=tbn:ANd9GcQleDUk8mISwA1vWIkL0OiOweiWCtit9J2yLvPZN3m3kg&amp;s\" src=\"https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcQleDUk8mISwA1vWIkL0OiOweiWCtit9J2yLvPZN3m3kg&amp;s\" /></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-size:16.0pt\"><span style=\"line-height:115%\">Job Title: Project Manager/Customer Success Manager</span></span></b></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">We are seeking a highly motivated and results-driven individual to serve as our Project Manager/Customer Success Manager.</span></span></span> <span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">This role is ideal for a <b>Help Desk Manager or Service Desk Leader</b>&nbsp;looking to expand into project management and customer success.</span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">You will leverage your experience managing tickets, teams, and escalations to drive successful project delivery, improve customer outcomes, and build long-term client relationships</span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">This is a highly visible, client-facing role that bridges <b>Service Desk Operations, Engineering, and Customer Success</b>.</span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-family:&quot;Aptos Light&quot;,sans-serif\">Key Responsibilities:&nbsp;</span></b></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .25in\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Project Management:</span></span></span></b></span></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-bottom: 11px;\"><span style=\"font-size:12pt\"><span style=\"line-height:150%\"><span style=\"tab-stops:list .75in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Manage IT projects from kickoff through completion (onboarding, migrations, upgrades, security rollouts)</span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom: 11px;\"><span style=\"font-size:12pt\"><span style=\"line-height:150%\"><span style=\"tab-stops:list .75in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Develop and maintain project plans, timelines, and documentation</span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom: 11px;\"><span style=\"font-size:12pt\"><span style=\"line-height:150%\"><span style=\"tab-stops:list .75in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Coordinate across internal teams (sales, engineering, service desk, operations) to ensure smooth execution</span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom: 11px;\"><span style=\"font-size:12pt\"><span style=\"line-height:150%\"><span style=\"tab-stops:list .75in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Identify risks, manage scope, and proactively communicate changes</span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom: 11px;\"><span style=\"font-size:12pt\"><span style=\"line-height:150%\"><span style=\"tab-stops:list .75in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Ensure clean handoff from project completion to ongoing support</span></span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Customer Success &amp; Account Management:</span></span></span></b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Serve as point of contact for customers </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Build trusted relationships with key stakeholders and decision-makers</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Translate technical details into business-friendly communication</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Manage escalations and ensure timely resolution</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Deliver regular customer updates and business reviews (QBRs)</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Identify risks, improvement opportunities, and growth potential</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p class=\"p1\">&nbsp;</p>\r\n\r\n<p class=\"p1\"><span style=\"font-size:12pt\"><span style=\"font-family:PMingLiU,serif\"><b><span style=\"font-family:&quot;Aptos Light&quot;,sans-serif\"><span style=\"color:black\">What Makes This Role Unique:</span></span></b></span></span></p>\r\n\r\n<p class=\"p1\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:PMingLiU,serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">This role is designed for candidates transitioning from <b>Help Desk / Service Desk leadership</b>&nbsp;into a strategic, customer-facing position. </span></span></span></span></span></span></span></p>\r\n\r\n<p class=\"p1\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:PMingLiU,serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">You will:</span></span></span></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Move from reactive ticket management &rarr; <b>proactive customer ownership</b></span></span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Shift from internal operations &rarr; <b>external relationship management</b></span></span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Expand from execution &rarr; <b>strategic planning and client advisory</b></span></span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Influence both <b>project outcomes AND long-term customer success</b></span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p class=\"p1\"><span style=\"font-size:12pt\"><span style=\"font-family:PMingLiU,serif\"><b><span style=\"font-family:&quot;Aptos Light&quot;,sans-serif\"><span style=\"color:black\">Required Experience:</span></span></b></span></span></p>\r\n\r\n<ul>\r\n\t<li class=\"p1\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:150%\"><span style=\"font-family:PMingLiU,serif\"><b><span style=\"font-size:11.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:#ee0000\">Prior experience working for a Managed Service Provider (MSP)<i>(required)</i></span></span></span></span></b></span></span></span></li>\r\n\t<li class=\"p1\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:150%\"><span style=\"font-family:PMingLiU,serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Demonstrated ability to manage multiple priorities and customers simultaneously</span></span></span></span></span></span></span></li>\r\n\t<li class=\"p1\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:150%\"><span style=\"font-family:PMingLiU,serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Experience in a Help Desk Manager, Service Desk Lead, or Senior Support role</span></span></span></span></span></span></span></li>\r\n\t<li class=\"p1\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:150%\"><span style=\"font-family:PMingLiU,serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Strong understanding of:</span></span></span></span></span></span></span>\r\n\t<ul style=\"list-style-type:circle\">\r\n\t\t<li class=\"p1\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:150%\"><span style=\"font-family:PMingLiU,serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Ticketing systems (e.g., ConnectWise or similar)</span></span></span></span></span></span></span></li>\r\n\t\t<li class=\"p1\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:150%\"><span style=\"font-family:PMingLiU,serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">SLAs, escalations, and service delivery workflows</span></span></span></span></span></span></span></li>\r\n\t\t<li class=\"p1\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:150%\"><span style=\"font-family:PMingLiU,serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">IT infrastructure (servers, networking, firewalls, cloud platforms)</span></span></span></span></span></span></span></li>\r\n\t</ul>\r\n\t</li>\r\n</ul>\r\n\r\n<p class=\"p1\"><span style=\"font-size:12pt\"><span style=\"line-height:150%\"><span style=\"font-family:PMingLiU,serif\"><b><span style=\"font-family:&quot;Aptos Light&quot;,sans-serif\"><span style=\"color:black\">Preferred Experience:</span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li class=\"p1\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:150%\"><span style=\"font-family:PMingLiU,serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Exposure to project management (formal or informal)</span></span></span></span></span></span></span></li>\r\n\t<li class=\"p1\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:150%\"><span style=\"font-family:PMingLiU,serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Experience participating in customer onboarding, migrations, or major IT initiatives</span></span></span></span></span></span></span></li>\r\n\t<li class=\"p1\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:150%\"><span style=\"font-family:PMingLiU,serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Familiarity with MSP service models (MSA/SOW, recurring services vs. projects)</span></span></span></span></span></span></span></li>\r\n\t<li class=\"p1\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:150%\"><span style=\"font-family:PMingLiU,serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Data analysis and reporting (QBRs, KPI tracking, customer health metrics)</span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p class=\"p1\" style=\"margin-left:8px\">&nbsp;</p>\r\n\r\n<p class=\"p1\"><span style=\"font-size:12pt\"><span style=\"line-height:150%\"><span style=\"font-family:PMingLiU,serif\"><b><span style=\"font-family:&quot;Aptos Light&quot;,sans-serif\"><span style=\"color:black\">Skills:</span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li class=\"p1\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:150%\"><span style=\"font-family:PMingLiU,serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Customer-first mindset&nbsp;with strong empathy and accountability</span></span></span></span></span></span></span></li>\r\n\t<li class=\"p1\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:150%\"><span style=\"font-family:PMingLiU,serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Excellent communication&mdash;ability to translate technical concepts into business value</span></span></span></span></span></span></span></li>\r\n\t<li class=\"p1\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:150%\"><span style=\"font-family:PMingLiU,serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Strong organization and time management skills</span></span></span></span></span></span></span></li>\r\n\t<li class=\"p1\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:150%\"><span style=\"font-family:PMingLiU,serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Problem-solving and decision-making under pressure</span></span></span></span></span></span></span></li>\r\n\t<li class=\"p1\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:150%\"><span style=\"font-family:PMingLiU,serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Process-driven and detail-oriented</span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li class=\"p1\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:150%\"><span style=\"font-family:PMingLiU,serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Ability to manage scope, expectations, and difficult conversations</span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p class=\"p1\"><span style=\"font-size:12pt\"><span style=\"line-height:150%\"><span style=\"font-family:PMingLiU,serif\"><b><span style=\"font-family:&quot;Aptos Light&quot;,sans-serif\"><span style=\"color:black\">Success Indicators in this Role:</span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li class=\"p1\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:150%\"><span style=\"font-family:PMingLiU,serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Projects delivered on time, within scope, and with high customer satisfaction</span></span></span></span></span></span></span></li>\r\n\t<li class=\"p1\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:150%\"><span style=\"font-family:PMingLiU,serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Reduction in escalations through proactive communication</span></span></span></span></span></span></span></li>\r\n\t<li class=\"p1\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:150%\"><span style=\"font-family:PMingLiU,serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Strong customer retention and relationship growth</span></span></span></span></span></span></span></li>\r\n\t<li class=\"p1\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:150%\"><span style=\"font-family:PMingLiU,serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Clear, consistent communication across internal teams and clients</span></span></span></span></span></span></span></li>\r\n\t<li class=\"p1\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:150%\"><span style=\"font-family:PMingLiU,serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Successful transition of customers from project to support</span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p class=\"p1\" style=\"margin-left:48px\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:200%\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-family:&quot;Aptos Light&quot;,sans-serif\">Job Type:&nbsp;</span></b><span style=\"font-size:11.0pt\"><span style=\"line-height:200%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Full-time</span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:200%\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-family:&quot;Aptos Light&quot;,sans-serif\">Salary:&nbsp;</span></b><span style=\"font-size:11.0pt\"><span style=\"line-height:200%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">$85K-$95K based on experience&nbsp; </span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:200%\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-family:&quot;Aptos Light&quot;,sans-serif\">Benefits:&nbsp;</span></b><span style=\"font-size:11.0pt\"><span style=\"line-height:200%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Dental insurance, Health insurance, Vision Insurance, Life insurance, PTO, and 401(k)</span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:200%\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-family:&quot;Aptos Light&quot;,sans-serif\">Schedule:&nbsp;</span></b><span style=\"font-size:11.0pt\"><span style=\"line-height:200%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Monday to Friday</span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:200%\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-family:&quot;Aptos Light&quot;,sans-serif\">Work Location:&nbsp;</span></b><span style=\"font-size:11.0pt\"><span style=\"line-height:200%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">In-Person: Boca Raton, FL <b>OR </b>West Caldwell, NJ <b>OR </b>Cherry Hill, NJ <b>OR </b>Melville, NY <b>OR </b>Brooklyn, NY33487</span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">EEO Statement:</span></span></span></b></span></span></span><br />\r\n<span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. </span></span></span></span></span></span></p>\r\n",
    "jobCategory": "",
    "salaryRange": "$85,000.00 - $95,000.00 Salary",
    "socialMedia": {
      "xLink": null,
      "emailLink": null,
      "facebookLink": null,
      "linkedInLink": null
    },
    "isQuickApply": false,
    "positionType": "",
    "countryPaidIn": "",
    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"IT Project Manager/Customer Success Manager\",\"identifier\":\"J0XX13256233\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/A81E24EFD44C464AD2D937A40A67BEC3/jobs/256233\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=A81E24EFD44C464AD2D937A40A67BEC3\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":85000,\"maxValue\":95000,\"unitText\":\"\"}},\"datePosted\":\"2026-05-20\",\"description\":\"Job DetailsJob Location: Boca Raton, FL 33487Salary Range: $85,000.00 - $95,000.00 Salary\\r\\n\\r\\nJob Title: Project Manager/Customer Success Manager\\r\\n\\r\\nWe are seeking a highly motivated and results-driven individual to serve as our Project Manager/Customer Success Manager. This role is ideal for a Help Desk Manager or Service Desk Leader&nbsp;looking to expand into project management and customer success.\\r\\n\\r\\nYou will leverage your experience managing tickets, teams, and escalations to drive successful project delivery, improve customer outcomes, and build long-term client relationships\\r\\n\\r\\nThis is a highly visible, client-facing role that bridges Service Desk Operations, Engineering, and Customer Success.\\r\\n\\r\\nKey Responsibilities:&nbsp;\\r\\n\\r\\nProject Management:\\r\\n\\r\\n\\r\\n\\tManage IT projects from kickoff through completion (onboarding, migrations, upgrades, security rollouts)\\r\\n\\tDevelop and maintain project plans, timelines, and documentation\\r\\n\\tCoordinate across internal teams (sales, engineering, service desk, operations) to ensure smooth execution\\r\\n\\tIdentify risks, manage scope, and proactively communicate changes\\r\\n\\tEnsure clean handoff from project completion to ongoing support\\r\\n\\r\\n\\r\\nCustomer Success &amp; Account Management:\\r\\n\\r\\n\\r\\n\\tServe as point of contact for customers \\r\\n\\tBuild trusted relationships with key stakeholders and decision-makers\\r\\n\\tTranslate technical details into business-friendly communication\\r\\n\\tManage escalations and ensure timely resolution\\r\\n\\tDeliver regular customer updates and business reviews (QBRs)\\r\\n\\tIdentify risks, improvement opportunities, and growth potential\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWhat Makes This Role Unique:\\r\\n\\r\\nThis role is designed for candidates transitioning from Help Desk / Service Desk leadership&nbsp;into a strategic, customer-facing position. \\r\\n\\r\\nYou will:\\r\\n\\r\\n\\r\\n\\tMove from reactive ticket management &rarr; proactive customer ownership\\r\\n\\tShift from internal operations &rarr; external relationship management\\r\\n\\tExpand from execution &rarr; strategic planning and client advisory\\r\\n\\tInfluence both project outcomes AND long-term customer success\\r\\n\\r\\n\\r\\nRequired Experience:\\r\\n\\r\\n\\r\\n\\tPrior experience working for a Managed Service Provider (MSP)(required)\\r\\n\\tDemonstrated ability to manage multiple priorities and customers simultaneously\\r\\n\\tExperience in a Help Desk Manager, Service Desk Lead, or Senior Support role\\r\\n\\tStrong understanding of:\\r\\n\\t\\r\\n\\t\\tTicketing systems (e.g., ConnectWise or similar)\\r\\n\\t\\tSLAs, escalations, and service delivery workflows\\r\\n\\t\\tIT infrastructure (servers, networking, firewalls, cloud platforms)\\r\\n\\t\\r\\n\\t\\r\\n\\r\\n\\r\\nPreferred Experience:\\r\\n\\r\\n\\r\\n\\tExposure to project management (formal or informal)\\r\\n\\tExperience participating in customer onboarding, migrations, or major IT initiatives\\r\\n\\tFamiliarity with MSP service models (MSA/SOW, recurring services vs. projects)\\r\\n\\tData analysis and reporting (QBRs, KPI tracking, customer health metrics)\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSkills:\\r\\n\\r\\n\\r\\n\\tCustomer-first mindset&nbsp;with strong empathy and accountability\\r\\n\\tExcellent communication&mdash;ability to translate technical concepts into business value\\r\\n\\tStrong organization and time management skills\\r\\n\\tProblem-solving and decision-making under pressure\\r\\n\\tProcess-driven and detail-oriented\\r\\n\\r\\n\\r\\n\\r\\n\\tAbility to manage scope, expectations, and difficult conversations\\r\\n\\r\\n\\r\\nSuccess Indicators in this Role:\\r\\n\\r\\n\\r\\n\\tProjects delivered on time, within scope, and with high customer satisfaction\\r\\n\\tReduction in escalations through proactive communication\\r\\n\\tStrong customer retention and relationship growth\\r\\n\\tClear, consistent communication across internal teams and clients\\r\\n\\tSuccessful transition of customers from project to support\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nJob Type:&nbsp;Full-time\\r\\n\\r\\nSalary:&nbsp;$85K-$95K based on experience&nbsp; \\r\\n\\r\\nBenefits:&nbsp;Dental insurance, Health insurance, Vision Insurance, Life insurance, PTO, and 401(k)\\r\\n\\r\\nSchedule:&nbsp;Monday to Friday\\r\\n\\r\\nWork Location:&nbsp;In-Person: Boca Raton, FL OR West Caldwell, NJ OR Cherry Hill, NJ OR Melville, NY OR Brooklyn, NY33487\\r\\n\\r\\nEEO Statement:\\r\\nWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. \\r\\nQualifications\",\"responsibilities\":\"\\r\\n\\r\\nJob Title: Project Manager/Customer Success Manager\\r\\n\\r\\nWe are seeking a highly motivated and results-driven individual to serve as our Project Manager/Customer Success Manager. This role is ideal for a Help Desk Manager or Service Desk Leader&nbsp;looking to expand into project management and customer success.\\r\\n\\r\\nYou will leverage your experience managing tickets, teams, and escalations to drive successful project delivery, improve customer outcomes, and build long-term client relationships\\r\\n\\r\\nThis is a highly visible, client-facing role that bridges Service Desk Operations, Engineering, and Customer Success.\\r\\n\\r\\nKey Responsibilities:&nbsp;\\r\\n\\r\\nProject Management:\\r\\n\\r\\n\\r\\n\\tManage IT projects from kickoff through completion (onboarding, migrations, upgrades, security rollouts)\\r\\n\\tDevelop and maintain project plans, timelines, and documentation\\r\\n\\tCoordinate across internal teams (sales, engineering, service desk, operations) to ensure smooth execution\\r\\n\\tIdentify risks, manage scope, and proactively communicate changes\\r\\n\\tEnsure clean handoff from project completion to ongoing support\\r\\n\\r\\n\\r\\nCustomer Success &amp; Account Management:\\r\\n\\r\\n\\r\\n\\tServe as point of contact for customers \\r\\n\\tBuild trusted relationships with key stakeholders and decision-makers\\r\\n\\tTranslate technical details into business-friendly communication\\r\\n\\tManage escalations and ensure timely resolution\\r\\n\\tDeliver regular customer updates and business reviews (QBRs)\\r\\n\\tIdentify risks, improvement opportunities, and growth potential\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWhat Makes This Role Unique:\\r\\n\\r\\nThis role is designed for candidates transitioning from Help Desk / Service Desk leadership&nbsp;into a strategic, customer-facing position. \\r\\n\\r\\nYou will:\\r\\n\\r\\n\\r\\n\\tMove from reactive ticket management &rarr; proactive customer ownership\\r\\n\\tShift from internal operations &rarr; external relationship management\\r\\n\\tExpand from execution &rarr; strategic planning and client advisory\\r\\n\\tInfluence both project outcomes AND long-term customer success\\r\\n\\r\\n\\r\\nRequired Experience:\\r\\n\\r\\n\\r\\n\\tPrior experience working for a Managed Service Provider (MSP)(required)\\r\\n\\tDemonstrated ability to manage multiple priorities and customers simultaneously\\r\\n\\tExperience in a Help Desk Manager, Service Desk Lead, or Senior Support role\\r\\n\\tStrong understanding of:\\r\\n\\t\\r\\n\\t\\tTicketing systems (e.g., ConnectWise or similar)\\r\\n\\t\\tSLAs, escalations, and service delivery workflows\\r\\n\\t\\tIT infrastructure (servers, networking, firewalls, cloud platforms)\\r\\n\\t\\r\\n\\t\\r\\n\\r\\n\\r\\nPreferred Experience:\\r\\n\\r\\n\\r\\n\\tExposure to project management (formal or informal)\\r\\n\\tExperience participating in customer onboarding, migrations, or major IT initiatives\\r\\n\\tFamiliarity with MSP service models (MSA/SOW, recurring services vs. projects)\\r\\n\\tData analysis and reporting (QBRs, KPI tracking, customer health metrics)\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSkills:\\r\\n\\r\\n\\r\\n\\tCustomer-first mindset&nbsp;with strong empathy and accountability\\r\\n\\tExcellent communication&mdash;ability to translate technical concepts into business value\\r\\n\\tStrong organization and time management skills\\r\\n\\tProblem-solving and decision-making under pressure\\r\\n\\tProcess-driven and detail-oriented\\r\\n\\r\\n\\r\\n\\r\\n\\tAbility to manage scope, expectations, and difficult conversations\\r\\n\\r\\n\\r\\nSuccess Indicators in this Role:\\r\\n\\r\\n\\r\\n\\tProjects delivered on time, within scope, and with high customer satisfaction\\r\\n\\tReduction in escalations through proactive communication\\r\\n\\tStrong customer retention and relationship growth\\r\\n\\tClear, consistent communication across internal teams and clients\\r\\n\\tSuccessful transition of customers from project to support\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nJob Type:&nbsp;Full-time\\r\\n\\r\\nSalary:&nbsp;$85K-$95K based on experience&nbsp; \\r\\n\\r\\nBenefits:&nbsp;Dental insurance, Health insurance, Vision Insurance, Life insurance, PTO, and 401(k)\\r\\n\\r\\nSchedule:&nbsp;Monday to Friday\\r\\n\\r\\nWork Location:&nbsp;In-Person: Boca Raton, FL OR West Caldwell, NJ OR Cherry Hill, NJ OR Melville, NY OR Brooklyn, NY33487\\r\\n\\r\\nEEO Statement:\\r\\nWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. \\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"TGI MAIN COMPANY\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=A81E24EFD44C464AD2D937A40A67BEC3\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"6111 Broken Sound Pkwy NW Suite 170\",\"addressLocality\":\"Boca Raton\",\"addressRegion\":\"FL\",\"postalCode\":33487,\"addressCountry\":\"USA\"}},\"validThrough\":\"-0001-11-30\"}",
    "applyAvailable": true,
    "educationLevel": "",
    "qualifications": "",
    "descriptionTitle": "Project Manager/Customer Success Manager",
    "travelPercentage": "",
    "jobYoutubeVideoId": "",
    "legalRevisionDate": {
      "date": "2025-05-05T15:05:34.000Z",
      "timezone": "America/Chicago",
      "timezone_type": 3
    },
    "secondaryLocations": [
      "Brooklyn, NY 11231",
      "Cherry Hill, NJ 08002",
      "Melville, NY 11747",
      "West Caldwell, NJ 07006"
    ],
    "primaryPhoneCountry": "US",
    "primaryPhoneEnabled": false,
    "qualificationsTitle": "Qualifications",
    "primaryPhoneRequired": false,
    "primaryPhoneNumberDoesNotExist": false
  },
  "preview": {
    "jobId": 256233,
    "isHotJob": false,
    "jobTitle": "IT Project Manager/Customer Success Manager",
    "postedOn": "",
    "locations": "Boca Raton, FL 33487; Brooklyn, NY 11231; West Caldwell, NJ 07006; Melville, NY 11747; Cherry Hill, NJ 08002",
    "remoteType": "",
    "description": "\r\n\r\nJob Title: Project Manager/Customer Success Manager\r\n\r\nWe are seeking a highly motivated and results-driven individual to serve as our Project Man...",
    "positionType": ""
  },
  "detail_meta": {
    "url": "https://portal-applicant-tracking.us-cent.paycomonline.net/api/ats/job-postings/256233",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 51310
  },
  "detail_errors": []
}