Quality Assurance Specialist - Onsite in Westbrook, ME

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{
  "language": "en",
  "location": {
    "raw": "Westbrook, Maine, 04092, United States",
    "city": "Westbrook",
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    "country": "United States",
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  "inferred_at": "2026-06-06T10:22:00.801Z",
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    "location": {
      "raw": "Westbrook, Maine, 04092, United States",
      "city": "Westbrook",
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      "country": "United States",
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      "confidence": 0.95
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    "countries": [
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  "salary_period": null,
  "workplace_type": "on_site",
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{
  "list_job": {
    "id": "161",
    "isRemote": null,
    "location": {
      "city": "Westbrook",
      "state": "Maine"
    },
    "atsLocation": {
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      "state": null,
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    "departmentId": "18637",
    "locationType": "0",
    "jobOpeningName": "Quality Assurance Specialist - Onsite in Westbrook, ME",
    "departmentLabel": "Administration",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Westbrook",
      "state": "Maine",
      "postalCode": "04092",
      "addressCountry": "United States"
    },
    "datePosted": "2026-06-01",
    "atsLocation": {
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    "description": "<p>Morrison Center is seeking an experienced Quality Assurance Specialist to work on our Compliance Team. This role will be based out of Westbrook, ME. </p>\n<p><br></p>\n<p><span><span>The<span> </span></span></span><span><span>Quality Assurance Specialist</span></span><span><span><span> </span></span><span>is responsible for</span><span><span> </span>supporting organizational compliance, quality improvement, and regulatory monitoring activities across<span> </span></span><span>B</span><span>ehavioral<span> </span></span><span>H</span><span>ealth</span><span><span> </span>(DLC)</span><span><span> </span>and<span> </span></span><span>Home and Community Supports Services (HCSS)</span><span><span> </span></span><span>licensed programs</span><span>. This role conducts internal audits, compliance reviews, trend analyses, and corrective action monitoring to ensure adherence to<span> </span></span><span>regulatory<span> </span></span><span>requirements, DLC Behavioral Health Licensing standards, organizational policies, and applicable regulations.</span></span><span> </span></p>\n<p><span><span>The Quality Assurance Specialist also coordinates quarterly risk management reviews and supports ongoing risk prevention activities. </span></span><span> </span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span>Risk Management Responsibilities</span></span><span> </span></p>\n<ul>\n<li><span>Support organizational risk prevention and management activities.</span><span> </span></li>\n</ul>\n<ul>\n<li><span>Coordinate and document required quarterly risk management reviews related to:</span><span> </span></li>\n</ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span>Service modalities and practices involving risk or limitation of choice</span><span> </span></li>\n</ul>\n</li>\n</ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span>Restrictive interventions, including restraint and seclusion</span><span> </span></li>\n</ul>\n</li>\n</ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span>Client danger-to-self or others determinations</span><span> </span></li>\n</ul>\n</li>\n</ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span>Physical plant and environmental safety concerns</span><span> </span></li>\n</ul>\n</li>\n</ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span>Client grievances, incidents, and accidents</span><span> </span></li>\n</ul>\n</li>\n</ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span>Medication administration concerns</span><span> </span></li>\n</ul>\n</li>\n</ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span>Confidentiality and privacy breaches</span><span> </span></li>\n</ul>\n</li>\n</ul>\n<ul>\n<li><span>Develop, monitor, and track corrective action plans related to identified risks and compliance concerns.</span><span> </span></li>\n</ul>\n<ul>\n<li><span>Assist leadership with organization and preparation of documentation related to the annual risk assessment.</span><span> </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Benefits of the Job:</span></p>\n<ul>\n<li><span>Generous Paid Time Off</span></li>\n<li><span>12 paid holidays</span></li>\n<li><span>403(B) Retirement</span></li>\n<li><span>Medical, Dental, Vision</span></li>\n<li><span>Short Term/Long term Disability</span></li>\n<li><span>Voluntary Life and AD&amp;D Insurance</span></li>\n<li><span>Flexible Spending</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Essential Functions:</span></p>\n<p><span style=\"font-weight: bold\"><span><span>Quality Assurance &amp; Compliance</span></span><span> </span></span></p>\n<ul>\n<li><span><span>Conduct internal quality assurance reviews and compliance audits across programs and services.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Monitor compliance with </span><span>all </span><span>regulations, </span><span>l</span><span>icensing standards, organizational policies, and documentation requirements.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Identify</span><span> compliance concerns, operational risks, documentation deficiencies, and quality improvement opportunities.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Prepare written audit findings, trend analyses, summaries, and compliance reports for leadership review.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Track, </span><span>monitor</span><span>, and follow up on corrective action plans to ensure </span><span>timely</span><span> resolution of identified concerns.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Maintain audit tools, review templates, compliance trackers, and quality assurance records.</span></span><span> </span></li>\n<li><span> </span><span style=\"font-weight: bold\"><span><span>HCSS Compliance Monitoring: </span></span></span>Conduct and coordinate HCSS internal reviews to include<span style=\"font-size: 12pt\"> </span></li>\n</ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><em><span><span>Client Rights &amp; Protections:</span></span><span> </span></em><span><span>Verify</span><span> client rights are communicated, documented, and protected.</span></span><span> </span><span><span>Monitor compliance related to abuse, neglect, exploitation prevention, incident reporting, and grievance procedures.</span></span><span> </span></li>\n<li><em><span><span>Service Delivery</span></span><span>: </span></em><span><span>Audit services to ensure alignment with authorized plans and person-centered practices.</span></span><br><span style=\"font-size: 12pt\">Review documentation to confirm quality standards have been met.</span><span style=\"font-size: 12pt\"> </span></li>\n<li><em><span><span>Assessment &amp; Planning</span></span><span>: </span></em><span style=\"font-size: 12pt\">Ensure assessments, ISPs, and service plans are current, complete, and compliant.</span><br><span style=\"font-size: 12pt\">Verify measurable goals and client participation in planning processes.</span><span style=\"font-size: 12pt\"> </span></li>\n<li><em><span><span>Staffing &amp; Supervision: </span></span></em><span style=\"font-size: 12pt\">Review personnel records for qualifications, training completion, supervision documentation, and background checks.</span><span style=\"font-size: 12pt\"> </span></li>\n<li><em><span><span>Health &amp; Safety: </span></span></em><span style=\"font-size: 12pt\">Monitor compliance related to incident management, medication support practices, emergency preparedness, and environmental safety.</span><span style=\"font-size: 12pt\"> </span></li>\n</ul>\n</li>\n<li><span style=\"font-size: 12pt\"> </span><span style=\"font-weight: bold\"><span><span>DLC Behavioral Health Licensing Compliance:</span></span></span>Monitor compliance with DLC Behavioral Health Licensing standards including:<span style=\"font-size: 12pt\"> </span>\n<ul>\n<li><em><span><span>Complaint Investigation &amp; Client Rights</span></span><span> </span></em></li>\n<li><em><span><span>Eligibility, Assessment &amp; Service Planning</span></span><span> </span></em></li>\n<li><em><span><span>Discharge Processes</span></span><span> </span></em></li>\n<li><em><span><span>Governance, Administration &amp; Personnel</span></span><span> </span></em></li>\n<li><em><span><span>Medication Administration Oversight</span></span><span> </span></em></li>\n<li><em><span><span>Records Management</span></span><span> </span></em></li>\n<li><em>Quality Improvement </em><span><br></span></li>\n<li><em><span><span>Facility &amp; Safety Compliance</span></span><span> </span></em></li>\n<li><em><span><span>Program-Specific Standards</span></span><span> </span></em></li>\n</ul>\n</li>\n</ul>\n<p><span><br></span></p>\n<p>Morrison Center is a private, non-profit organization whose mission is to provide comprehensive, individualized support services to children and adults with developmental disabilities.</p>\n<ul></ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Morrison Center</span><span> </span>is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, familial status, age, physical or mental disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by law.  </p>",
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    "jobOpeningName": "Quality Assurance Specialist - Onsite in Westbrook, ME",
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    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://morrisoncenter.bamboohr.com/careers/161",
    "employmentStatusLabel": "Full-Time"
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