Loan Servicing Specialist - FlexStaff

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    "ExternalDescriptionStr": "<p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">FlexStaff is hiring several temporary employees for our client, a leading federal credit union, located in Baltimore, Maryland to work in their Loan Servicing department. As a temporary member of the team, you will assist with their lease volume due to growth in vehicle leases that are currently being financed through the credit union . This role is 100% on-site in the office.</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">Job Overview</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">&nbsp;</p><ul type=\"disc\" style=\"direction: ltr; list-style-type: disc; margin-bottom: 0in; margin-top: 0in; unicode-bidi: embed;\"><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">This assignment will be for approximately 6 months</span></span></li><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">It is 100% onsite M-F in their Baltimore, Maryland office</span></span></li><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">A good amount of the role would be managing high call volume.</span></span></li><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Loan and/or Lease experience is required ,as well as professional phone and customer service/ call center experience.</span></span></li><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">This is an hourly role with a pay range of $23-26/hour</span></span></li></ul><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">Responsibilities:</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">&nbsp;</p><ul type=\"disc\" style=\"direction: ltr; list-style-type: disc; margin-bottom: 0in; margin-top: 0in; unicode-bidi: embed;\"><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Process and support all types of consumer lease maintenance requests in accordance with established policies, and procedures, including account maintenance, transactions, and vendor follow-up.</span></span></li><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Respond promptly and professionally to phone and email inquiries from credit union teammates, third parties, and members.</span></span></li><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Research and resolve lease servicing issues, including compliance concerns, complaints, and escalations.</span></span></li><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Collaborate with cross-functional teams to ensure exceptional member service for lease servicing and termination requests.</span></span></li></ul><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">Qualifications:</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">Minimum of 3 years customer service experience in consumer loan or lease environment.</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">*Additional Salary Detail</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).</p>",
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