Casino Host-PCK

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Is responsible for assisting with the planning and execution of player development programs, ensures adherence to all policies and procedures, motivates, and leads by example and is a leader in the gaming industry.</span></p>\n<p>&nbsp;</p>\n<p><span><strong>The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following in support of the company’s vision, mission and values:&nbsp;</strong></span></p>\n<p style=\"margin-left:26.95pt\">&nbsp;</p>\n<ul>\n <li><span>Executes player development and retention strategic plans as directed</span></li>\n <li><span>Exercise discretion to provide complimentary incentives to players that exceed their expectations</span></li>\n <li><span>Responsible for the player selection, invitation and hosting for off-site events included but not limited to sporting events, recreational activities, dinners and group travel</span></li>\n <li><span>Develops and cultivates strong working relationships with all stakeholders: guests and team members</span></li>\n <li><span>Ensure compliance with Internal Controls, Regulations and GCGC Casino Policies &amp; Procedures.</span></li>\n <li><span>Partners and coordinates with other departments to ensure total guest satisfaction.&nbsp;</span></li>\n <li><span>Increase valued customer net worth to the Pickering Casino Resort through insuring exemplary customer service levels as provided through the Guest Services department.</span></li>\n <li><span>Adhere to departmental policies, procedures, activities and strive to achieve short- and long-term goals and objectives.</span></li>\n <li><span>Display a positive, professional attitude and presentation at all times when communicating with external and internal customers using our Great Canadians customer service standards.</span></li>\n <li><span>Offer creative advice on events, promotions when requested.</span></li>\n <li><span>Provide resolution to guest and operational issues in a calm, professional and prudent manner.&nbsp;</span></li>\n <li><span>Develop relationships with VIP customer base through weekly telemarketing and in person contact on the gaming floor.</span></li>\n <li><span>Telemarketing assignments of new, declining and inactive customers by mail/phone and the analysis and accounting for reporting results to these efforts.</span></li>\n <li><span>Devotes significant time being visible and available on the gaming floors in order to meet and greet guests during individual visits as well during special events.</span></li>\n <li><span>Monitor player gaming activity through computerized gaming software systems.</span></li>\n <li><span>Make appropriate decisions regarding complimentaries based on recorded play, earned points, comp availability and customer profitability;</span></li>\n <li><span>Assists in planning, executing and Hosting player parties, promotions, special events and tournaments.</span></li>\n <li><span>Ensures the highest quality theoretical attendance and maximum return on all player special events</span></li>\n <li><span>Ability to prioritize, organize and complete multiple activities in a high-pressure environment.&nbsp;</span></li>\n <li><span>Available and willing to work any changes in hours deemed necessary for business levels.</span></li>\n <li><span>Other duties may be assigned by the Player Development Manager.&nbsp;</span></li>\n</ul>\n<p>&nbsp;</p>\n<p><span><strong>Successful applicants will demonstrate the following qualifications:</strong></span><span><strong>&nbsp;</strong></span></p>\n<p style=\"margin-left:26.95pt\">&nbsp;</p>\n<ul>\n <li><span>High School diploma; Post-secondary education in commerce, marketing, hospitality, public relations or management an asset or suitable combination of continuing education and strong experience considered</span></li>\n <li><span>Minimum 3 years of marketing experience in sales/sales management; marketing experience, loyalty program experience</span></li>\n <li><span>3 years supervisory experience, in a gaming environment preferred.</span></li>\n <li><span>Proficient in Microsoft Office software, including Word, Excel, Power Point, Outlook and Explorer&nbsp;</span></li>\n <li><span>Read and understand command of English language in order to communicate with guests and co-workers.</span></li>\n <li><span>Ability to serve as a dynamic and energetic leader while fostering teamwork, employee morale, motivation and open communication.</span></li>\n <li><span>Relies on experience and judgment to plan and accomplish goals.</span></li>\n <li><span>Dedicated to exemplary customer service.</span></li>\n</ul>\n<p><span>Capable of maintaining a positive working environment where each employee performs as part of a team.</span></p>\n<ul>\n <li><span>Ability to work independently and under pressure in a fast-paced environment and able to cope with many challenges.</span></li>\n <li><span>Ability to understand and utilize player tracking software programs.</span></li>\n <li><span>Ability to speak multilingual is considered an asset</span></li>\n <li><span>Ability to exceed internal and external guest expectations through timely, effective and service oriented communication</span></li>\n <li><span>Ability to maintain effective working relationships with all levels of the organization.</span></li>\n <li><span>Ability to be flexible, employ a sense of urgency, quickly adjust plans and execute to meet changing or immediate marketing opportunities.</span></li>\n <li><span>Skill of developing and maintaining positive relationships with external and internal customers&nbsp;</span></li>\n <li><span>Ability to identify and carry out actions to achieve goals while considering possible risks to effectively develop long and short-range company objectives.</span></li>\n <li><span>Ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.&nbsp;</span></li>\n</ul>\n<p>&nbsp;</p>\n<p><span><strong>Candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work will be based on operational needs. Ready to embark on your next adventure?</strong></span></p>",
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