Customer Service Representative I

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    "ShortDescriptionStr": "Join Cherokee Federal as a Customer Service Specialist I in Tuscaloosa, AL. You will respond to customer inquiries, manage orders and returns, support property and inventory control, and handle billing and reporting.",
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    "ExternalDescriptionStr": "<p style=\"text-align: center;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>Customer Service Representative I</strong></span></p><p style=\"background-color: white; text-align: center;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">** This job requires an active <strong>USAccess</strong> clearance or the ability to obtain one**</span></p><p style=\"background-color: white; text-align: center;\"><strong style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; color: rgb(0, 34, 94); font-family: &quot;Open Sans&quot;, Arial, sans-serif; font-feature-settings: inherit; font-kerning: inherit; font-language-override: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 14.001px; font-stretch: inherit; font-style: normal; font-variant-alternates: inherit; font-variant-caps: normal; font-variant-east-asian: inherit; font-variant-emoji: inherit; font-variant-ligatures: normal; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; letter-spacing: normal; line-height: inherit; margin: 0px; orphans: 2; padding: 0px; scrollbar-color: rgba(49, 45, 42, 0.15) rgba(0, 0, 0, 0); scrollbar-width: thin; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\">***Must live within 35 miles of Tuscaloosa, AL****</strong></p><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Join Cherokee Federal as a Customer Service Specialist I in Tuscaloosa, AL. You will respond to customer inquiries, manage orders and returns, support property and inventory control, and handle billing and reporting.</span></p><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><strong>Compensation &amp; Benefits:</strong></span></p><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Estimated Starting Salary Range for <strong>Customer Service Representative I</strong>: $20-$23/hour</span></p><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Pay commensurate with experience.</span></p><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided.<span>&nbsp; </span>Benefits are subject to change with or without notice.</span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><strong>Customer Service Representative I Responsibilities Include:</strong><span><strong>&nbsp;</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Respond to customer inquiries on orders, returns, repairs, and accounting information; provide coverage for the toll</span><span style=\"color: black; font-family: &quot;Cambria Math&quot;, serif;\">‑</span><span style=\"color: black; font-family: Calibri, sans-serif;\">free phone line.</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Monitor back</span><span style=\"color: black; font-family: &quot;Cambria Math&quot;, serif;\">‑</span><span style=\"color: black; font-family: Calibri, sans-serif;\">orders; generate and track work orders; update procurement information and pricing in the supply chain software.</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Perform personal property and warehouse</span><span style=\"color: black; font-family: &quot;Cambria Math&quot;, serif;\">‑</span><span style=\"color: black; font-family: Calibri, sans-serif;\">controlled property duties in compliance with local procedures and policies.</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Complete and file property transfer requests; ensure annual inventories of personal and warehouse</span><span style=\"color: black; font-family: &quot;Cambria Math&quot;, serif;\">‑</span><span style=\"color: black; font-family: Calibri, sans-serif;\">controlled property are performed.</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Verify system requirements; follow proper accounting and reporting procedures; prepare, submit, and track billings; provide status reports as needed.</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Maintain accurate records and documentation; perform other job</span><span style=\"color: black; font-family: &quot;Cambria Math&quot;, serif;\">‑</span><span style=\"color: black; font-family: Calibri, sans-serif;\">related duties as assigned.</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Performs other job-related duties as assigned.</span></li></ul><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><strong>Customer Service Representative I Experience, Education, Skills, Abilities requested:</strong><span><strong>&nbsp;</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Relevant education in customer support, business, supply chain, or related field preferred.</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Familiarity with supply chain software for procurement and pricing updates.</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Knowledge of personal property and warehouse</span><span style=\"color: black; font-family: &quot;Cambria Math&quot;, serif;\">‑</span><span style=\"color: black; font-family: Calibri, sans-serif;\">controlled property procedures and annual inventory processes.</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Strong customer service, communication, and phone support skills.</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Ability to generate, monitor, and update work orders; competency in procurement system updates.</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Proficiency in accounting and reporting procedures; attention to detail and data accuracy.</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Ability to clearly identify as a contractor employee when required.</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Must pass pre-employment qualifications of Cherokee Federal.</span></li></ul><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><strong>Company Information:</strong></span></p><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><strong>Cherokee Nation System Solutions (CNSS)</strong> is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and <strong>serving</strong> the government’s mission with compassion and heart. To learn more about <strong>CNSS</strong>, visit cherokee-federal.com.</span></p><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><strong>#CherokeeFederal #LI-RA2&nbsp;</strong></span></p><p style=\"background-color: white; text-align: center;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.</span></p><ul style=\"list-style-type: disc;\"><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Keywords:</span><ul style=\"list-style-type: circle;\"><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Customer Service Specialist</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Supply Chain Support</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Property Management</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Work Orders and Billing</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Inventory Control</span></li></ul></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Similar Job Descriptions:</span><ul style=\"list-style-type: circle;\"><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Customer Support Representative</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Order Management Specialist</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Inventory and Property Control Coordinator</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Supply Chain Operations Associate</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Billing and Reporting Specialist</span></li></ul></li></ul><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><strong>Legal Disclaimer:&nbsp;</strong>All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law.&nbsp;</span></p><p style=\"background-color: white;\"><a name=\"_Hlk146030743\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Many of our job openings require access to government buildings or military installations</span></a></p>",
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