Outpatient Receptionist, Bilingual (English / Spanish) - SUD Treatment

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    "departmentLabel": "Lincoln Heights Outpatient Clinical",
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    "location": {
      "city": "Los Angeles",
      "state": "California",
      "postalCode": "90031",
      "addressCountry": "United States"
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    "datePosted": "2025-01-31",
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    "description": "<p><span style=\"font-size: 12pt; font-weight: bold\">Outpatient Receptionist, Bilingual (English / Spanish)</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Substance Use Disorder Treatment Outpatient Facility</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">CRI-Help is a substance use disorder treatment center with several locations across Los Angeles County. We've been around since 1971 and are noted as an organization practicing integrity in our commitment to ethical and meaningful client care. Our mission is to improve the welfare of the community by providing first-class substance use disorder treatment to adults and families seeking freedom from the bondage of addiction, and we live out that mission everyday with our staff and clients.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\">As a nonprofit organization, CRI-Help is a qualifying employer affording our full-time employees the opportunity to begin, or continue, the process of seeking PSLF (Public Service Loan Forgiveness). In addition, our benefits package for full-time employees is quite robust- especially the option for 100% employer-paid $0 deductible Platinum plan Medical insurance, including an additional 40% paid coverage for dependents, which accompanies our 401k with 4% match option nicely. Please see the full list of benefits below, especially the 12 paid holidays per year (we are a 24/7 facility, so not all employees will be able to take all 12 paid holidays off- but will still get paid for the holiday in addition to their hours worked).</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\">CRI-Help is an amazing organization to be a part of and I strongly encourage you to consider joining the team! We opened a new facility in Lincoln Heights in 2025 and are still hiring for all roles- keep referring back to <a href=\"https://crihelp.bamboohr.com/careers\" target=\"_blank\" rel=\"noopener noreferrer\">https://crihelp.bamboohr.com/careers</a> for current openings at all sites!</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">The Outpatient Receptionist, Bilingual (English / Spanish) is primarily responsible for answering incoming calls, greeting visitors and guests, accepting deliveries, and other clerical duties in the Outpatient facility, as needed.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Basic Function</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">This position is primarily responsible for answering incoming calls, greeting visitors and gests, and accepting deliveries.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Responsibilities</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Perform urinalysis testing.</span></li>\n<li><span style=\"font-size: 12pt\">Generate documentation and reports regarding drug testing.</span></li>\n<li><span style=\"font-size: 12pt\">Answer and route phone calls to appropriate staff.</span></li>\n<li><span style=\"font-size: 12pt\">Screen all visitors for clearance into the facility.</span></li>\n<li><span style=\"font-size: 12pt\">Maintains guest sign in book.</span></li>\n<li><span style=\"font-size: 12pt\">Create forms / documents, as needed, using basic computer skills.</span></li>\n<li><span style=\"font-size: 12pt\">Maintain lobby in neat and professional manner.</span></li>\n<li><span style=\"font-size: 12pt\">Assemble new client charts and maintain files of closed charts.</span></li>\n<li><span style=\"font-size: 12pt\">Adhere to laws regarding client confidentiality.</span></li>\n<li><span style=\"font-size: 12pt\">Maintain supply inventory and coordinate office supply orders.</span></li>\n<li><span style=\"font-size: 12pt\">Serve as liaison to outside vendors.</span></li>\n<li><span style=\"font-size: 12pt\">Maintain storage of client files.</span></li>\n<li><span style=\"font-size: 12pt\">Pick up, sort and distribute mail.</span></li>\n<li><span style=\"font-size: 12pt\">Attend weekly staff meetings in order to provide input regarding clients and facility.</span></li>\n<li><span style=\"font-size: 12pt\">Interface with clinical staff in a professional manner.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Required Skills and Knowledge</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Must be Bilingual (English / Spanish).</span></li>\n<li><span style=\"font-size: 12pt\">Must have excellent oral and written communication skills.</span></li>\n<li><span style=\"font-size: 12pt\">Must possess basic computer skills (email, MSWord).</span></li>\n<li><span style=\"font-size: 12pt\">Must have excellent time management skills.</span></li>\n<li><span style=\"font-size: 12pt\">Must be knowledgeable in identifying patterns common to client population.</span></li>\n<li><span style=\"font-size: 12pt\">Must be willing and able to work flexible schedules when required.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Education</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Position <span style=\"color: black\">requires individual be registered and/or certified with one of the state-approved addiction counselor certification entities (e.g., CADTP, CAADE, or CCAPP)</span></span></li>\n<li><span style=\"font-size: 12pt\">Must have high school diploma, or equivalent.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Experience</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Must have at least one year of qualifying job experience.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Working Conditions</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"text-decoration: none\"> </span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Occasional ascending and descending of stairs.</span></li>\n<li><span style=\"font-size: 12pt\">Frequent sitting for prolonged periods.</span></li>\n<li><span style=\"font-size: 12pt\">Occasional crouching below the waist and / or above the shoulders.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Special Conditions</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Must be willing to undergo random drug screenings.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Position Reports To</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Program Manager</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Position Type</span></p>\n<p> </p>\n<ul>\n<li><span style=\"font-size: 12pt\">Full-Time, In-Person, Non-Exempt, Hourly</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Pay</span></p>\n<p> </p>\n<ul>\n<li><span style=\"font-size: 12pt\">$23 - $24 / Hour</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Benefits</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 12pt\">100% Paid Blue Shield Platinum Trio Plan Medical Insurance Option</span></li>\n<li><span style=\"font-size: 12pt\">80% Paid Blue Shield Platinum Access+ Plan Medical Insurance Option</span></li>\n<li><span style=\"font-size: 12pt\">80% Paid Kaiser Medical Insurance Option</span></li>\n<li><span style=\"font-size: 12pt\">40% Dependent Coverage on Medical Insurance Plan</span></li>\n<li><span style=\"font-size: 12pt\">80% Paid Dental Insurance</span></li>\n<li><span style=\"font-size: 12pt\">Vision Insurance</span></li>\n<li><span style=\"font-size: 12pt\">Paid time off (10 Paid Sick Days Annually, 12 Paid Holidays Annually, Paid Vacation)</span></li>\n<li><span style=\"font-size: 12pt\">Educational Assistance Tuition Reimbursement Program</span><br></li>\n<li><span style=\"font-size: 12pt\">401(k) 4% Employer Match</span></li>\n<li><span style=\"font-size: 12pt\">100% Paid $25,000 Life Insurance Plan</span></li>\n</ul>",
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