IT Intern

{
  "content_hash": "b7badcd9fee222a2170d397eea0c0b2ebf793fad848815014edf02fb56fd7edd",
  "source_hash": "e95061e901b293f5eee7f5318af85b522b9d8c3e221740411a55e582f996c28a",
  "last_changed_at": "2026-06-04T14:26:29.584Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": null,
    "city": null,
    "region": null,
    "country": null,
    "is_remote": true,
    "confidence": null
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-02T12:33:37.466Z",
  "launch_scope": {
    "reason": "jazzhr_production_catalog",
    "included": true,
    "location": {
      "raw": null,
      "city": null,
      "region": null,
      "country": null,
      "is_remote": true,
      "confidence": null
    },
    "countries": []
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "detail": {
    "url": "https://safewareinc.applytojob.com/apply/jobs/details/UlF0aJs6gz?&",
    "heading": "IT Intern",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://20240422124351_lqqgpuzsatxioof4.applytojob.com/apply/UlF0aJs6gz/IT-Intern",
    "description_html": "<div class=\"job_description\">\n\t\t\t\t\t<h1><strong>IT Intern</strong></h1><p><strong>Job Description</strong></p><p><strong>Location:</strong> Onsite &#8211; Lanham, MD<br><strong>Department:</strong> Information Technology<br><strong>Reports To:</strong>&#160;IT Operations Manager</p><hr><h2><strong>Position Overview</strong></h2><p>Safeware, Inc. is seeking a motivated and detail-oriented <strong>IT Intern</strong> to support our IT team in delivering high-quality technical support to both on-site and remote employees. This internship provides hands-on experience with help desk operations, hardware/software troubleshooting, and IT systems in a fast-paced business environment.</p><p>The IT Intern will assist with resolving technical issues, maintaining systems, and supporting end users while gaining exposure to enterprise-level IT operations.</p><hr><h2><strong>Key Responsibilities</strong></h2><ul><li>Provide first-level technical support for hardware, software, and system-related issues</li><li>Respond to help desk requests via ticketing system, email, phone, or in person</li><li>Assist in diagnosing and troubleshooting basic technical issues</li><li>Support installation, configuration, and maintenance of computer hardware and software</li><li>Help resolve connectivity issues related to networks and devices</li><li>Document issues, resolutions, and processes in the help desk system</li><li>Assist with user account setup, password resets, and access requests</li><li>Support IT inventory tracking and equipment setup</li><li>Help maintain and update training materials and user documentation</li><li>Participate in testing system updates, patches, or new tools</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide excellent customer service and follow up to ensure issue resolution</li></ul><hr><h2><strong>Learning Opportunities</strong></h2><ul><li>Exposure to help desk ticketing systems and IT workflows</li><li>Hands-on experience with Windows environments and Microsoft Office 365</li><li>Understanding of network basics (LAN/WAN, connectivity troubleshooting)</li><li>Insight into ERP systems (e.g., Prophet 21) and business applications</li><li>Development of problem-solving and customer service skills in IT</li></ul><hr><h2><strong>Qualifications</strong></h2><ul><li>Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field</li><li>Basic understanding of computer hardware, software, and operating systems</li><li>Familiarity with Microsoft Office 365 (Word, Excel, Outlook, Teams)</li><li>Strong problem-solving and analytical skills</li><li>Excellent communication and interpersonal skills</li><li>Ability to manage multiple tasks and prioritize effectively</li><li>Strong attention to detail and willingness to learn</li></ul><hr><h2><strong>Preferred Skills (Nice to Have)</strong></h2><ul><li>Experience with help desk or ticketing systems</li><li>Basic knowledge of networking concepts</li><li>Exposure to SQL or ERP systems</li><li>Interest in IT support, systems administration, or cybersecurity</li></ul>",
    "description_text": "IT Intern\n Job Description\n Location: Onsite – Lanham, MD\n Department: Information Technology\n Reports To:  IT Operations Manager\n Position Overview\n Safeware, Inc. is seeking a motivated and detail-oriented IT Intern to support our IT team in delivering high-quality technical support to both on-site and remote employees. This internship provides hands-on experience with help desk operations, hardware/software troubleshooting, and IT systems in a fast-paced business environment.\n The IT Intern will assist with resolving technical issues, maintaining systems, and supporting end users while gaining exposure to enterprise-level IT operations.\n Key Responsibilities\n Provide first-level technical support for hardware, software, and system-related issues\n Respond to help desk requests via ticketing system, email, phone, or in person\n Assist in diagnosing and troubleshooting basic technical issues\n Support installation, configuration, and maintenance of computer hardware and software\n Help resolve connectivity issues related to networks and devices\n Document issues, resolutions, and processes in the help desk system\n Assist with user account setup, password resets, and access requests\n Support IT inventory tracking and equipment setup\n Help maintain and update training materials and user documentation\n Participate in testing system updates, patches, or new tools\n Escalate more complex issues to senior IT staff as needed\n Provide excellent customer service and follow up to ensure issue resolution\n Learning Opportunities\n Exposure to help desk ticketing systems and IT workflows\n Hands-on experience with Windows environments and Microsoft Office 365\n Understanding of network basics (LAN/WAN, connectivity troubleshooting)\n Insight into ERP systems (e.g., Prophet 21) and business applications\n Development of problem-solving and customer service skills in IT\n Qualifications\n Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field\n Basic understanding of computer hardware, software, and operating systems\n Familiarity with Microsoft Office 365 (Word, Excel, Outlook, Teams)\n Strong problem-solving and analytical skills\n Excellent communication and interpersonal skills\n Ability to manage multiple tasks and prioritize effectively\n Strong attention to detail and willingness to learn\n Preferred Skills (Nice to Have)\n Experience with help desk or ticketing systems\n Basic knowledge of networking concepts\n Exposure to SQL or ERP systems\n Interest in IT support, systems administration, or cybersecurity",
    "jsonld_jobposting": null
  },
  "list_job": {
    "id": "UlF0aJs6gz",
    "title": "IT Intern",
    "detailUrl": "https://safewareinc.applytojob.com/apply/jobs/details/UlF0aJs6gz?&"
  },
  "detail_errors": []
}