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Tier II Claims Resolution Representative - 12pm - 8pm

E0a013cd B22a 4ba8 96a7 588088de95c9 19000101 000001 · Red Wing, MN, US, Red Wing, MN; Spring Hill, FL, US, Spring Hill, FL; Doniphan, MO, US, Doniphan, MO; Clearwater, FL, US, Clearwater, FL; Sleepy Eye, MN, US, Sleepy Eye, MN · Deleted · $16–$19 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyE0a013cd B22a 4ba8 96a7 588088de95c9 19000101 000001
TitleTier II Claims Resolution Representative - 12pm - 8pm
Normalized title-
Department / team-
LocationRed Wing, MN, United States
Work model-
Employment typeFull Time
Salary$16–$19 / hour
Statusdeleted
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-29 / 2026-05-31
Changed / last seen2026-06-05 / 2026-06-03

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Company breakdownsRole, location, ATS, and work model facets for this company.Open
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Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Red Wing.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyE0a013cd B22a 4ba8 96a7 588088de95c9 19000101 000001
Source8fd92d89-ef67-4aab-841c-e2e8a1d343da
ATS providerADP Workforce Now Recruiting

Description

Koozie Group If our name sounds familiar, there’s a reason why. We’re the people behind the iconic Koozie® Can Kooler – and more! As one of the largest suppliers in the promotional products industry, you’ve probably seen our work everywhere from your local bank to a large concert or sporting event. We imprint company logos and slogans on everything from pens to coffee tumblers, lunch bags, tech accessories, camp chairs, and award-winning calendars, to name just a few. Our desire to benefit our people, customers, communities, and industry is behind all that we do. We call it Keep It. Give It., and it ensures that we are leaving a positive, lasting impact with the products and solutions we deliver. Great reasons to join Koozie Group: People-first culture Flexible schedules Great shift differential (2nd shift: $1.25/hour / 3rd & Weekend shifts: $1.75/hour) We will train for all positions! Climate-controlled environment (clean and heat/air-conditioning) Great benefits, including: Medical HSA and HRA plans Flex spending accounts PPO dental VSP vision Employee assistance program Employer-paid life insurance 401(k) with employer match PTO - Paid Time Off (vacation, sick, personal) Advancement opportunities Tuition reimbursement Employee referral bonus program Employee recognition program Employee charitable giveback program (up to $250 value) We’re looking for the right person to fill this role. Read on if you want to know more and discover how we like to keep the good going ®! Customer Support Claims Tier II Do you have a passion for excellence? Are you a natural problem solver who loves to deep dive and find the root cause of an issue? Are you someone who looks around corners anticipating the next steps to avoid delays and hurdles? If you answered yes to any of the above questions…we want you! Our Omni Channel Support Specialist team is Customer Obsessed and strives to provide a world class experience with each and every customer interaction. We interact with our customers through many channels, including email, telephone, text and chat and are looking for folks who understand how to make personal connections with our customers and help ensure their orders are processed properly, on time and with a smile! Our ideal Omni Channel Support Specialist candidate is awesome at the following: Demonstrate the ability to think quickly and deliver results Demonstrate active listening, critical thinking and problem-solving skills Ability to move quickly through multiple systems to find information and deliver a response based on findings Demonstrate empathy to customers, deescalate issues with care and compassion, and maintain a professional attitude at all times Deliver all communications with kindness, verbal, email, chat and other – we strive to make every interaction positive and productive Be process oriented, understanding the value of standard work and consistency Always act with Integrity and take personal ownership of all you do Champion change and adapt quickly and positively in a dynamic workplace As part of our team, you will: Research/Investigation -Research current systems and other related items to identify the cause Adjustments -issue credits/discounts and accurately enter information into order management system. Assist in managing daily claims workflow for decorated product issues, including misprints, order errors, product defects, shipment delays, and damaged goods. Answering incoming calls and inquiries from our customers, sales and account management to resolve customer questions and concerns Researching customer inquiries utilizing company resources and document customer conversations, information, questions, corrective action/answers, and product orders in the tracking application Resolving roadblocks by researching and working with other departments. Follow through on issues by placing outgoing calls to retrieve additional information or returning calls to offer information regarding resolution Acting as a liaison between client and various departments Assist in ensuring claims are processed within service-level standards, maintaining a balance between customer satisfaction and company policy. Participating in meeting team goals for service, quality and cost Participating in and support company-wide initiatives such as continuous operational improvement in order to improve service, reduce costs, and improve quality Mentor, advise and lead your team members in their journey to customer excellence. Lead by example, handling customer escalations with creative problem-solving. Raise the Bar with each and every customer interaction, delivering an amazing customer experience utilizing service excellence techniques Consistently and respectfully Raise the Bar by identifying trends in customer concerns and escalating properly to leadership Take responsibility to develop a deep knowledge of our product portfolio and a working knowledge of Operations business processes including order flows, manufacturing and shipping. Able to identify and drive process improvements or make recommendations that improve the overall customer experience. Support special projects, system enhancements and cross-department initiatives related to claims management Other duties as required Minimum Qualifications: High School Diploma or Equivalent 2 - 4 years customer service/support experience Tech savvy with the ability to communicate using multiple channels; chat, text, email Proficiency using Microsoft Office Suite, specifically Outlook, Word & Excel Excellent communication, conflict resolution, and problem-solving skills Willingness and ability to work remotely Preferred Qualifications: Experience using order management systems such as Oracle & Salesforce Call Center Experience Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm to Keep the Good Going, you will find your way at Koozie Group. Koozie Group is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, age, sex (including pregnancy, childbirth, or related medical conditions), gender, marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Koozie Group also prohibits harassment of applicants and employees based on any of these protected categories. In compliance with the Americans with Disabilities Act, Koozie Group will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer

Full job record

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Org ID5ddfa552-5ae0-48cf-92bb-c4282190e7a5
Source ID8fd92d89-ef67-4aab-841c-e2e8a1d343da
Board ID8fd92d89-ef67-4aab-841c-e2e8a1d343da
Provideradp_workforcenow
Provider Job Key571116
TitleTier II Claims Resolution Representative - 12pm - 8pm
Normalized Title—
Statusdeleted
Activeno
Location TextRed Wing, MN, US, Red Wing, MN; Spring Hill, FL, US, Spring Hill, FL; Doniphan, MO, US, Doniphan, MO; Clearwater, FL, US, Clearwater, FL; Sleepy Eye, MN, US, Sleepy Eye, MN
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionMN
CityRed Wing
Salary Raw16 To 19 (USD) Hourly
Salary Min16
Salary Max19
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Salary Periodhour
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First Seen At2026-05-31 18:42:44Z
Last Seen At2026-06-03 08:49:10Z
Last Checked At2026-06-05 02:40:59Z
Last Changed At2026-06-05 02:40:59Z
Inactive At2026-06-05 02:40:59Z
Source Posted At2026-04-29 19:04:00Z
Source Updated At—
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Parsed Structured
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.2.8/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;Koozie Group<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.2.8/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.19.20/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><br><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.19.20/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><span data-teams=\"true\" id=\"isPasted\"><span style='font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", system-ui, \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Web\", sans-serif; font-size: 14px; white-space: pre-wrap;'><p><span style=\"font-size: inherit;\">If our name sounds familiar, there&rsquo;s a reason why. We&rsquo;re the people behind the iconic Koozie&reg; Can Kooler &ndash; and more! As one of the largest suppliers in the promotional products industry, you&rsquo;ve probably seen our work everywhere from your local bank to a large concert or sporting event. We imprint company logos and slogans on everything from pens to coffee tumblers, lunch bags, tech accessories, camp chairs, and award-winning calendars, to name just a few. Our desire to benefit our people, customers, communities, and industry is behind all that we do. We call it Keep It. Give It., and it ensures that we are leaving a positive, lasting impact with the products and solutions we deliver.&nbsp;</span></p></span><span style='font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", system-ui, \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Web\", sans-serif; font-size: 14px; white-space: pre-wrap;'><p><strong>Great reasons to join Koozie Group:</strong></p><ul><li>People-first culture</li><li>Flexible schedules</li><li>Great shift differential (2nd shift: $1.25/hour / 3rd &amp; Weekend shifts: $1.75/hour)</li><li>We will train for all positions!</li><li>Climate-controlled environment (clean and heat/air-conditioning)</li><li>Great benefits, including:<ul><li>Medical HSA and HRA plans</li><li>Flex spending accounts</li><li>PPO dental</li><li>VSP vision</li><li>Employee assistance program</li><li>Employer-paid life insurance</li><li>401(k) with employer match</li></ul></li><li>PTO - Paid Time Off (vacation, sick, personal)</li><li>Advancement opportunities</li><li>Tuition reimbursement</li><li>Employee referral bonus program</li><li>Employee recognition program</li><li>Employee charitable giveback program (up to $250 value)&nbsp;</li></ul><p>We&rsquo;re looking for the right person to fill this role. Read on if you want to know more and discover how we like to <em>keep the good going</em>&reg;!&nbsp;</p><p><br></p></span></span><p style=\"line-height: normal; margin-bottom: 0in;\"><br></p><p style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" id=\"isPasted\"><strong><span data-olk-copy-source=\"MessageBody\" style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Customer Support Claims Tier II</span></strong></p><p style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">&nbsp;</span></p><p style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Do you have a passion for excellence? &nbsp;Are you a natural problem solver who loves to deep dive and find the root cause of an issue? &nbsp;Are you someone who looks around corners anticipating the next steps to avoid delays and hurdles?&nbsp;</span></p><p style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">&nbsp;</span></p><p style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">If you answered yes to any of the above questions&hellip;we want you!</span></p><p style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">&nbsp;</span></p><p style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Our Omni Channel Support Specialist team is Customer Obsessed and strives to provide a world class experience with each and every customer interaction. &nbsp;We interact with our customers through many channels, including email, telephone, text and chat and are looking for folks who understand how to make personal connections with our customers and help ensure their orders are processed properly, on time and with a smile!</span></p><p style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><strong><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">&nbsp;</span></strong></p><p style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><strong><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Our ideal Omni Channel Support Specialist candidate is awesome at the following:</span></strong></p><ul type=\"disc\" style='margin-bottom: 0in; color: rgb(0, 0, 0); font-family: \"Segoe UI\", \"Segoe UI Web (West European)\", -apple-system, BlinkMacSystemFont, Roboto, \"Helvetica Neue\", sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0in;'><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Demonstrate the ability to think quickly and deliver results</span></li><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Demonstrate active listening, critical thinking and problem-solving skills</span></li><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Ability to move quickly through multiple systems to find information and deliver a response based on findings</span></li><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Demonstrate empathy to customers, deescalate issues with care and compassion, and maintain a professional attitude at all times</span></li><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Deliver all communications with kindness, verbal, email, chat and other &ndash; we strive to make every interaction positive and productive</span></li><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Be process oriented, understanding the value of standard work and consistency</span></li><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Always act with Integrity and take personal ownership of all you do</span></li><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Champion change and adapt quickly and positively in a dynamic workplace</span></li></ul><p style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><strong><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">&nbsp;</span></strong></p><p style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><strong><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">As part of our team, you will:<br>&nbsp;</span></strong></p><ul type=\"disc\" style='margin-bottom: 0in; color: rgb(0, 0, 0); font-family: \"Segoe UI\", \"Segoe UI Web (West European)\", -apple-system, BlinkMacSystemFont, Roboto, \"Helvetica Neue\", sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0in;'><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Research/Investigation -Research current systems and other related items to identify the cause</span></li><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Adjustments -issue credits/discounts and accurately enter information into order management system.</span></li><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Assist in managing daily claims workflow for decorated product issues, including misprints, order errors, product defects, shipment delays, and damaged goods.</span></li><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Answering incoming calls and inquiries from our customers, sales and account management to resolve customer questions and concerns</span></li><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Researching customer inquiries utilizing company resources and document customer conversations, information, questions, corrective action/answers, and product orders in the tracking application</span></li><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Resolving roadblocks by researching and working with other departments. Follow through on issues by placing outgoing calls to retrieve additional information or returning calls to offer information regarding resolution</span></li><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Acting as a liaison between client and various departments&nbsp;</span></li><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Assist in ensuring claims are processed within service-level standards, maintaining a balance between customer satisfaction and company policy.</span></li><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Participating in meeting team goals for service, quality and cost</span></li><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Participating in and support company-wide initiatives such as continuous operational improvement in order to improve service, reduce costs, and improve quality</span></li><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Mentor, advise and lead your team members in their journey to customer excellence.</span></li><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Lead by example, handling customer escalations with creative problem-solving.</span></li><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Raise the Bar with each and every customer interaction, delivering an amazing customer experience utilizing service excellence techniques</span></li><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Consistently and respectfully Raise the Bar by identifying trends in customer concerns and escalating properly to leadership</span></li><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Take responsibility to develop a deep knowledge of our product portfolio and a working knowledge of Operations business processes including order flows, manufacturing and shipping.</span></li><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Able to identify and drive process improvements or make recommendations that improve the overall customer experience.</span></li><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Support special projects, system enhancements and cross-department initiatives related to claims management</span></li><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Other duties as required</span></li></ul><p style=\"margin: 0in 0in 0in 0.25in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><strong><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\"><br>&nbsp;Minimum Qualifications:</span></strong></p><ul type=\"disc\" style='margin-bottom: 0in; color: rgb(0, 0, 0); font-family: \"Segoe UI\", \"Segoe UI Web (West European)\", -apple-system, BlinkMacSystemFont, Roboto, \"Helvetica Neue\", sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0in;'><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">High School Diploma or Equivalent&nbsp;</span></li><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">2 - 4 years customer service/support experience</span></li><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Tech savvy with the ability to communicate using multiple channels; chat, text, email</span></li><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Proficiency using Microsoft Office Suite, specifically Outlook, Word &amp; Excel&nbsp;</span></li><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Excellent communication, conflict resolution, and problem-solving skills</span></li><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Willingness and ability to work remotely&nbsp;<br>&nbsp;&nbsp;</span></li></ul><p style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><strong><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Preferred Qualifications:</span></strong></p><ul type=\"disc\" style='margin-bottom: 0in; color: rgb(0, 0, 0); font-family: \"Segoe UI\", \"Segoe UI Web (West European)\", -apple-system, BlinkMacSystemFont, Roboto, \"Helvetica Neue\", sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0in;'><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Experience using order management systems such as Oracle &amp; Salesforce</span></li><li style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Call Center Experience&nbsp;</span></li></ul><div style=\"display: inline;\"><div style=\"display: inline;\"><br></div></div><div style='color: rgb(0, 0, 0); font-family: arial, \"lucida console\", sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><div style=\"display: inline;\"><div style=\"display: inline;\"><p id=\"isPasted\" style='box-sizing: border-box; outline: none; margin: 0px 0px 0in; padding: 0px; font-size: 13px; line-height: normal; color: rgb(0, 0, 0); font-family: arial, \"lucida console\", sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><br></p><span data-teams=\"true\" id=\"isPasted\"><p><em>Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it&#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm to Keep the Good Going, you will find your way at Koozie Group.</em></p><p><em>Koozie Group is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, age, sex (including pregnancy, childbirth, or related medical conditions), gender, marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Koozie Group also prohibits harassment of applicants and employees based on any of these protected categories.</em></p><p><em>In compliance with the Americans with Disabilities Act, Koozie Group will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer</em></p></span></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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GET https://api.bluedoor.sh/job-postings/v1/orgs/5ddfa552-5ae0-48cf-92bb-c4282190e7a5JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/8fd92d89-ef67-4aab-841c-e2e8a1d343daJSON
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