Customer Service Supervisor

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    "requisitionDescription": "<div><div><div><div><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' data-pasted=\"true\"><span style=\"font-family: arial,sans-serif;\"><strong><span style=\"font-size: 16px; color: rgb(0, 0, 0);\">Why Join ChildCareGroup</span></strong></span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Founded in 1901, ChildCareGroup&rsquo;s (CCG) mission is to champion a strong early childhood system that teaches children and parents, trains early childhood professionals, and assists families. </span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">We change lives while offering competitive benefits, opportunities for growth, and an engaging workplace culture. Will you join us? </span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>Why This Role Matters</strong></span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">As a Customer Service Supervisor, you will oversee associates as they work on building, nurturing and maintaining high-level relationships with our customers. You&rsquo;ll develop, coach, and empower staff while ensuring they have the tools, guidance, and communication needed to resolve challenges effectively.</span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">This isn&rsquo;t just a leadership position &mdash; it&rsquo;s an opportunity to empower a team, strengthen customer relationships, and champion service excellence across the organization.</span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>What You&rsquo;ll Do</strong></span></p><ul><li style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Support and guide a team of Customer Service Specialists, helping them grow, stay motivated, and deliver exceptional service every day.</li><li style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Serve as a trusted resource for staff, providing support, clarity, and solutions when escalated or complex customer concerns arise.</li><li style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Monitor performance and service levels, ensuring daily goals are met and identifying opportunities to improve processes, communication, and team success.</li><li style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Keep leadership informed through clear, timely reporting, sharing insights from daily, weekly, and monthly data to support quality and continuous improvement.</li><li style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Promote a positive, collaborative, and customer-centered environment, ensuring your team has the tools and support they need to thrive.</li></ul><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>What You Bring</strong></span></p><ul data-pasted=\"true\"><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Bachelor&rsquo;s degree in a related field, or comparable experience may be substituted in place of a degree.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Two or more years of customer service or call center experience with a commitment to delivering compassionate, high‑quality support.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Supervisory or lead experience with the ability to coach and motivate a team in alignment with CCG&rsquo;s mission and values.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Strong communication and problem‑solving skills that support staff and strengthen customer experiences.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">A collaborative, mission‑driven mindset with the ability to use tools, data, and organization to help families thrive.</li></ul><p><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">ChildCareGroup is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.</span></strong></p></div></div></div></div>\n",
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