Operations Coordinator

{
  "content_hash": "bc5f5a92e60e0ef25e9d6c519de8a91ea42e40a7792708ef0df016537f73782a",
  "source_hash": "e33076505263011660ff0b80f4298767f0f3b2e71fc605145f4fb27d6b909db0",
  "last_changed_at": "2026-05-30T05:46:06.676Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "White Rock, British Columbia, V4N 4N2, Canada",
    "city": "White Rock",
    "region": null,
    "country": "Canada",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:23:30.120Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "White Rock, British Columbia, V4N 4N2, Canada",
      "city": "White Rock",
      "region": null,
      "country": "Canada",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "Canada"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "353",
    "isRemote": null,
    "location": {
      "city": "White Rock",
      "state": "British Columbia"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18517",
    "locationType": "0",
    "jobOpeningName": "Operations Coordinator",
    "departmentLabel": "Operations",
    "employmentStatusLabel": "Permanent - Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "White Rock",
      "state": "British Columbia",
      "postalCode": "V4N 4N2",
      "addressCountry": "Canada"
    },
    "datePosted": "2026-05-28",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Monark Group is committed to helping great ideas live up to their fullest potential. Our diverse team delivers world-class solutions across a diverse array of emerging &amp; established lines of business. </span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">At Monark, you will do work that matters with people that are committed to helping our vision become a reality. Projects at Monark have an impact on the communities that our team members live, work &amp; play in. </span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> As our Operations Coordinator, you will be required to undertake a variety of administrative and program management tasks. You will help plan and organize programs and activities as well as carry out important operational duties. To excel in this role, you must be organized, detail-oriented and comfortable working with diverse teams and building relations with multiple stakeholders. The goal will be to facilitate the effective management of programs according to the organization’s standards and drive excellent performance from your team.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"color: rgb(34, 34, 34)\">What will you do:</span></span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Support planning and coordination of a program and its activities</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ensure implementation of policies and practices</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Help build positive relations within the team and external parties</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Schedule and organize meetings/events and maintain agenda</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ensure technology is used correctly for all operations</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Support execution of operational tasks, business growth and program development</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Troubleshoot problems with services or products</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Create presentations, summaries and helping materials to ensure better communication and company-wide understanding of the program</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Prepare contact center reps to manage customer interactions</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Identify operational issues and suggest practical improvements</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Prepare reports and analyze data to assist management in implementing the defined strategy</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Work with other departments and supervisors to understand business goals and develop operational procedures around it</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Other duties as required </span></li>\n</ul>\n<p><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"color: rgb(34, 34, 34)\">In order to be successful, you bring:</span></span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Proven experience as a Customer Support Supervisor, Team Lead, Operations Analyst, Project Manager or similar supervisory position in a contact center environment. Exposure to working in an omnichannel support model.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Education: high school degree is required; University degree is preferred </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">General knowledge of call center systems and tools</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Displays strong organizational and time management skills</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Excellent verbal and written communication skills, with solid command of English grammar, spelling and punctuation </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Relationship/partnership-building skills - listens attentively, solve problems creatively, and use tact and diplomacy to find common ground and drive positive outcomes</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Creative thinker, strong analytical skills, excellent facilitator</span></li>\n</ul>",
    "compensation": "$50,000 - $60,000",
    "departmentId": "18517",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Operations Coordinator",
    "departmentLabel": "Operations",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://monark.bamboohr.com/careers/353",
    "employmentStatusLabel": "Permanent - Full-Time"
  }
}