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Service Center Tech I

6d3c3ae7 D68f 42ba 8b80 A61728680310 19000101 000001 · Albuquerque, NM, US, Albuquerque, NM · Remote · Active · $45,000–$50,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company6d3c3ae7 D68f 42ba 8b80 A61728680310 19000101 000001
TitleService Center Tech I
Normalized title-
Department / team-
LocationAlbuquerque, NM, United States
Work modelRemote / Remote
Employment typeFull Time
Salary$45,000–$50,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-02 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

Company6d3c3ae7 D68f 42ba 8b80 A61728680310 19000101 000001
Sourcec8e5ba7f-bbb9-4491-8ebf-b1aba980c472
ATS providerADP Workforce Now Recruiting

Description

Job Summary Wichita Tribal Enterprises, a subsidiary of Quivera Enterprises, LLC, is seeking Service Center Technician I candidates to support a high-priority proposal for the Bureau of Indian Affairs (BIA). This role provides Tier I remote IT support services, assisting end users with basic technical issues and service requests. The Service Center Technician I is responsible for delivering responsive customer support, documenting incidents, and resolving routine technical issues while maintaining a high level of customer satisfaction. This position operates in a structured Service Center environment and follows established procedures, scripts, and escalation protocols. NIST SP 800-53 Compliance Requirement All personnel must operate within the NIST SP 800-53 framework developed by the National Institute of Standards and Technology , ensuring compliance with federal cybersecurity requirements, including the Federal Information Security Modernization Act . This includes adherence to technical, operational, and management security controls. Key Responsibilities Technical Support & Customer Service Provide Tier I technical support via phone, email, or remote tools Troubleshoot basic hardware, software, and peripheral issues Support standalone and networked computer systems and associated devices Service Management & Documentation Log, track, and manage incidents and service requests in a ticketing system Document troubleshooting steps, resolutions, and customer interactions Maintain accurate records of issues, remediation actions, and customer satisfaction metrics Process Adherence & Escalation Follow established Service Center procedures, scripts, and workflows Escalate complex or unresolved issues to Tier II/III support teams Ensure compliance with service level expectations (SLAs) Team Support & Continuous Improvement Maintain professionalism and high-quality customer service in all interactions Contribute to a positive, team-oriented environment Support continuous improvement initiatives and knowledge sharing Required Qualifications U.S. Citizenship required Must have the ability to obtain and maintain a government security clearance High School Diploma or GED Minimum of 6 months of computer support experience Technical Knowledge: Basic understanding of standalone and networked computer systems Familiarity with peripheral devices (printers, scanners, etc.) Exposure to troubleshooting common IT issues in a help desk or Service Center environment Core Competencies: Strong verbal and written communication skills Ability to follow established procedures and structured processes Strong customer service orientation and professional demeanor Ability to work in a fast-paced, team-oriented environment Preferred Qualifications Experience in a call center or IT Service Desk environment Familiarity with IT service management (ITSM) tools (e.g., ServiceNow, Remedy) Exposure to Microsoft Windows operating systems and office applications Experience supporting federal or enterprise IT environments CompTIA A+ or similar entry-level IT certification Physical Demands – IT / Office Role This position is primarily office-based and requires prolonged periods of sitting, typing, and working on a computer. Occasional walking, standing, bending, and reaching may be required. Ability to lift up to 15 pounds (occasionally more) Visual acuity including close, distance, and color vision required Ability to communicate effectively in a professional office environment Occasional travel and extended hours may be required Physical Demands – Construction / Field Role This role may include work in field or mixed environments depending on assignment. Frequent walking, standing, climbing, and working on uneven terrain Ability to use ladders, scaffolding, and wear required PPE Ability to lift up to 50 pounds Ability to communicate effectively in active environments Travel and extended/irregular hours may be required Equal Employment Opportunity Statement Quivera Enterprises LLC and its subsidiaries are a 100% tribally owned, SBA-certified Small Disadvantaged Business . Quivera Enterprises LLC and its subsidiaries are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.

Full job record

Job ID2344ee519eae0bf8d86b5bc5e8a1aab4f980a2b4
Org ID8341309d-c27b-4e96-aa54-795f64948641
Source IDc8e5ba7f-bbb9-4491-8ebf-b1aba980c472
Board IDc8e5ba7f-bbb9-4491-8ebf-b1aba980c472
Provideradp_workforcenow
Provider Job Key550465
TitleService Center Tech I
Normalized Title—
Statusactive
Activeyes
Location TextAlbuquerque, NM, US, Albuquerque, NM
Department—
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionNM
CityAlbuquerque
Salary Raw45000.00 To 50000.00 (USD) Annually
Salary Min45,000
Salary Max50,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=6d3c3ae7-d68f-42ba-8b80-a61728680310&ccId=19000101_000001&lang=en_US&type=JS&jobId=550465&jwId=9201442423627_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=6d3c3ae7-d68f-42ba-8b80-a61728680310&ccId=19000101_000001&lang=en_US&type=JS&jobId=550465&jwId=9201442423627_1
First Seen At2026-05-31 18:54:48Z
Last Seen At2026-06-06 12:33:11Z
Last Checked At2026-06-06 12:33:11Z
Last Changed At2026-06-06 12:33:11Z
Inactive At—
Source Posted At2026-04-02 15:39:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><div><div><h3 data-section-id=\"1c14gp9\" data-start=\"500\" data-end=\"521\" data-pasted=\"true\"><strong data-start=\"504\" data-end=\"519\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\">Job Summary</span></strong></h3><p data-start=\"522\" data-end=\"845\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\">Wichita Tribal Enterprises, a subsidiary of Quivera Enterprises, LLC, is seeking <strong data-start=\"603\" data-end=\"634\">Service Center Technician I</strong> candidates to support a high-priority proposal for the Bureau of Indian Affairs (BIA). This role provides Tier I remote IT support services, assisting end users with basic technical issues and service requests.</span></p><p data-start=\"847\" data-end=\"1193\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\">The Service Center Technician I is responsible for delivering responsive customer support, documenting incidents, and resolving routine technical issues while maintaining a high level of customer satisfaction. This position operates in a structured Service Center environment and follows established procedures, scripts, and escalation protocols.</span></p><hr data-start=\"1195\" data-end=\"1198\"><h3 data-section-id=\"1ems1lg\" data-start=\"1200\" data-end=\"1247\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\"><strong data-start=\"1204\" data-end=\"1245\">NIST SP 800-53 Compliance Requirement</strong></span></h3><p data-start=\"1248\" data-end=\"1600\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\">All personnel must operate within the <strong data-start=\"1286\" data-end=\"1327\">NIST SP 800-53</strong> framework developed by the <strong data-start=\"1355\" data-end=\"1396\">National Institute of Standards and Technology</strong>, ensuring compliance with federal cybersecurity requirements, including the <strong data-start=\"1473\" data-end=\"1514\">Federal Information Security Modernization Act</strong>. This includes adherence to technical, operational, and management security controls.</span></p><hr data-start=\"1602\" data-end=\"1605\"><h3 data-section-id=\"165gfiz\" data-start=\"1607\" data-end=\"1635\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\"><strong data-start=\"1611\" data-end=\"1635\">Key Responsibilities</strong></span></h3><h4 data-start=\"1637\" data-end=\"1682\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\"><strong data-start=\"1642\" data-end=\"1682\">Technical Support &amp; Customer Service</strong></span></h4><ul data-start=\"1683\" data-end=\"1895\"><li data-section-id=\"12imgzc\" data-start=\"1683\" data-end=\"1753\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Provide Tier I technical support via phone, email, or remote tools</li><li data-section-id=\"eptity\" data-start=\"1754\" data-end=\"1818\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Troubleshoot basic hardware, software, and peripheral issues</li><li data-section-id=\"1r3s7ef\" data-start=\"1819\" data-end=\"1895\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Support standalone and networked computer systems and associated devices</li></ul><h4 data-start=\"1897\" data-end=\"1940\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\"><strong data-start=\"1902\" data-end=\"1940\">Service Management &amp; Documentation</strong></span></h4><ul data-start=\"1941\" data-end=\"2191\"><li data-section-id=\"16ahhr3\" data-start=\"1941\" data-end=\"2020\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Log, track, and manage incidents and service requests in a ticketing system</li><li data-section-id=\"g5ayxx\" data-start=\"2021\" data-end=\"2095\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Document troubleshooting steps, resolutions, and customer interactions</li><li data-section-id=\"1mf5nwk\" data-start=\"2096\" data-end=\"2191\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Maintain accurate records of issues, remediation actions, and customer satisfaction metrics</li></ul><h4 data-start=\"2193\" data-end=\"2232\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\"><strong data-start=\"2198\" data-end=\"2232\">Process Adherence &amp; Escalation</strong></span></h4><ul data-start=\"2233\" data-end=\"2437\"><li data-section-id=\"t53uew\" data-start=\"2233\" data-end=\"2305\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Follow established Service Center procedures, scripts, and workflows</li><li data-section-id=\"p8qjai\" data-start=\"2306\" data-end=\"2376\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Escalate complex or unresolved issues to Tier II/III support teams</li><li data-section-id=\"my8k3f\" data-start=\"2377\" data-end=\"2437\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Ensure compliance with service level expectations (SLAs)</li></ul><h4 data-start=\"2439\" data-end=\"2485\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\"><strong data-start=\"2444\" data-end=\"2485\">Team Support &amp; Continuous Improvement</strong></span></h4><ul data-start=\"2486\" data-end=\"2693\"><li data-section-id=\"1oy7oqm\" data-start=\"2486\" data-end=\"2568\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Maintain professionalism and high-quality customer service in all interactions</li><li data-section-id=\"mdx6b5\" data-start=\"2569\" data-end=\"2624\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Contribute to a positive, team-oriented environment</li><li data-section-id=\"1pnh1i4\" data-start=\"2625\" data-end=\"2693\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Support continuous improvement initiatives and knowledge sharing</li></ul><hr data-start=\"2695\" data-end=\"2698\"><h3 data-section-id=\"1oxfx0t\" data-start=\"2700\" data-end=\"2731\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\"><strong data-start=\"2704\" data-end=\"2731\">Required Qualifications</strong></span></h3><ul data-start=\"2733\" data-end=\"2941\"><li data-section-id=\"1kndh7n\" data-start=\"2733\" data-end=\"2766\" style=\"font-size: 11px; font-family: verdana, sans-serif;\"><strong data-start=\"2735\" data-end=\"2764\">U.S. Citizenship required</strong></li><li data-section-id=\"v620ya\" data-start=\"2767\" data-end=\"2851\" style=\"font-size: 11px; font-family: verdana, sans-serif;\"><strong data-start=\"2769\" data-end=\"2849\">Must have the ability to obtain and maintain a government security clearance</strong></li><li data-section-id=\"7g4jtn\" data-start=\"2852\" data-end=\"2882\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">High School Diploma or GED</li><li data-section-id=\"1iesf0d\" data-start=\"2883\" data-end=\"2941\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Minimum of <strong data-start=\"2896\" data-end=\"2908\">6 months</strong> of computer support experience</li></ul><p data-start=\"2943\" data-end=\"2967\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\"><strong data-start=\"2943\" data-end=\"2967\">Technical Knowledge:</strong></span></p><ul data-start=\"2968\" data-end=\"3197\"><li data-section-id=\"1eck2qn\" data-start=\"2968\" data-end=\"3036\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Basic understanding of standalone and networked computer systems</li><li data-section-id=\"zxu14x\" data-start=\"3037\" data-end=\"3103\" style=\"font-size: 11px; 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font-family: verdana, sans-serif;\">Strong customer service orientation and professional demeanor</li><li data-section-id=\"n6hb57\" data-start=\"3409\" data-end=\"3471\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Ability to work in a fast-paced, team-oriented environment</li></ul><hr data-start=\"3473\" data-end=\"3476\"><h3 data-section-id=\"1p0j281\" data-start=\"3478\" data-end=\"3510\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\"><strong data-start=\"3482\" data-end=\"3510\">Preferred Qualifications</strong></span></h3><ul data-start=\"3512\" data-end=\"3852\"><li data-section-id=\"9wgefc\" data-start=\"3512\" data-end=\"3574\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Experience in a call center or IT Service Desk environment</li><li data-section-id=\"xi133f\" data-start=\"3575\" data-end=\"3657\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Familiarity with IT service management (ITSM) tools (e.g., ServiceNow, Remedy)</li><li data-section-id=\"azy7lu\" data-start=\"3658\" data-end=\"3733\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Exposure to Microsoft Windows operating systems and office applications</li><li data-section-id=\"9s9buf\" data-start=\"3734\" data-end=\"3797\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Experience supporting federal or enterprise IT environments</li><li data-section-id=\"1p8isbd\" data-start=\"3798\" data-end=\"3852\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">CompTIA A+ or similar entry-level IT certification</li></ul><hr data-start=\"3854\" data-end=\"3857\"><h3 data-section-id=\"lx8k5u\" data-start=\"3859\" data-end=\"3902\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\"><strong data-start=\"3863\" data-end=\"3902\">Physical Demands &ndash; IT / Office Role</strong></span></h3><p data-start=\"3904\" data-end=\"4090\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\">This position is primarily office-based and requires prolonged periods of sitting, typing, and working on a computer. Occasional walking, standing, bending, and reaching may be required.</span></p><ul data-start=\"4092\" data-end=\"4351\"><li data-section-id=\"4iafee\" data-start=\"4092\" data-end=\"4147\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Ability to lift up to 15 pounds (occasionally more)</li><li data-section-id=\"lkko2g\" data-start=\"4148\" data-end=\"4218\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Visual acuity including close, distance, and color vision required</li><li data-section-id=\"wdnz3w\" data-start=\"4219\" data-end=\"4294\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Ability to communicate effectively in a professional office environment</li><li data-section-id=\"v82wb0\" data-start=\"4295\" data-end=\"4351\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Occasional travel and extended hours may be required</li></ul><hr data-start=\"4353\" data-end=\"4356\"><h3 data-section-id=\"uuvii8\" data-start=\"4358\" data-end=\"4410\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\"><strong data-start=\"4362\" data-end=\"4410\">Physical Demands &ndash; Construction / Field Role</strong></span></h3><p data-start=\"4412\" data-end=\"4494\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\">This role may include work in field or mixed environments depending on assignment.</span></p><ul data-start=\"4496\" data-end=\"4784\"><li data-section-id=\"db23et\" data-start=\"4496\" data-end=\"4567\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Frequent walking, standing, climbing, and working on uneven terrain</li><li data-section-id=\"1lcyk6j\" data-start=\"4568\" data-end=\"4630\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Ability to use ladders, scaffolding, and wear required PPE</li><li data-section-id=\"1kfzjam\" data-start=\"4631\" data-end=\"4666\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Ability to lift up to 50 pounds</li><li data-section-id=\"1oakb3d\" data-start=\"4667\" data-end=\"4728\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Ability to communicate effectively in active environments</li><li data-section-id=\"11of5p6\" data-start=\"4729\" data-end=\"4784\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Travel and extended/irregular hours may be required</li></ul><hr data-start=\"4786\" data-end=\"4789\"><h3 data-section-id=\"1r1749y\" data-start=\"4791\" data-end=\"4837\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\"><strong data-start=\"4795\" data-end=\"4837\">Equal Employment Opportunity Statement</strong></span></h3><p data-start=\"4839\" data-end=\"4958\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\">Quivera Enterprises LLC and its subsidiaries are a <strong data-start=\"4890\" data-end=\"4957\">100% tribally owned, SBA-certified Small Disadvantaged Business</strong>.</span></p><p data-start=\"4960\" data-end=\"5256\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\">Quivera Enterprises LLC and its subsidiaries are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.</span></p></div></div></div>\n",
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