SERVICE ADVISOR

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    "description": "<p><strong>Lexus of Tacoma</strong>, a dealership part of the O&#39;Brien Auto Group, is currently seeking a full-time&nbsp;<strong>Service Advisor</strong>.</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>We are looking for a team player who has&nbsp;<em><strong>advising or writing experience</strong></em>, customer service, and/or dealership experience. This position will be a&nbsp;<em><strong>commission-based</strong></em>&nbsp;position that is driven off your personal success along with the growth of the store. This position is on a rotating schedule.</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>The&nbsp;<strong>Service Advisor</strong>&nbsp;will be directly responsible for the proper satisfaction of customer and vehicle-related problems, and the thorough and accurate performance of designated administrative&nbsp;activities.</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>This position is paid 100% commission plus 5.5% of customer pay labor and parts and warranty labor.<strong>&nbsp;Subject to eligibility requirements, we offer the following benefits:</strong></p>\r\n\r\n<ul>\r\n\t<li>Bonuses</li>\r\n\t<li>Vacation &ndash; based on hire date and paid based on&nbsp;position.</li>\r\n\t<li>Medical/Dental/Vision/RX</li>\r\n\t<li>Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages</li>\r\n\t<li>401(k) plus company match</li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><strong>Responsibilities can include, but are not limited to:</strong></p>\r\n\r\n<ul>\r\n\t<li>Greet customers when they arrive and escort them when they leave</li>\r\n\t<li>Advise customers about warranty protections and potential cost savings</li>\r\n\t<li>Answer questions about service outcome</li>\r\n\t<li>Consult with mechanics about necessary repairs and possible alternatives to expensive work</li>\r\n\t<li>Provide customers with necessary problem/solution information</li>\r\n\t<li>Manage and oversee the service center&#39;s workflow and scheduling</li>\r\n\t<li>Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up</li>\r\n\t<li>Attend regular weekly morning&nbsp;meetings.</li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><strong>Preferred Qualifications:</strong></p>\r\n\r\n<ul>\r\n\t<li>Previous retail sales or customer service experience preferred but not required.</li>\r\n\t<li>Reynolds Ignite&nbsp;experience.</li>\r\n\t<li>A charismatic and relatable personality</li>\r\n\t<li>Ability to communicate suitably through email, phone, or in person</li>\r\n\t<li>A desire and drive to be successful with a positive attitude</li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><strong>Equipment/Machines/Tools Typically Used:&nbsp;</strong>Phone, computer, adding machine, copier, calculator, stapler, fax machine, pencils/pens, letter opener, scissors, rulers, measuring tools, and hand tools.</p>\r\n\r\n<p><strong>Chemicals:&nbsp;</strong>Numerous chemicals are used/handled on a limited basis. Employees will be trained by their supervisor on the safe handling/use of these substances. Employee will follow all safety directives at all times.</p>\r\n\r\n<p><strong>Physical Demands:&nbsp;</strong>Intermittent standing, walking, sitting, stooping, kneeling, and crouching; lifting of 20lbs or less on a frequent basis and carrying of 10lbs or less on a frequent basis; frequent pushing and pulling, twisting, and turning of trunk, reaching and handling of objects; occasional climbing, balancing and&nbsp;crawling.</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><strong>Candidates for this position must possess a valid Driver&rsquo;s License and maintain an acceptable driving record in accordance with company policy. Employment offers are contingent upon successful completion of a comprehensive background screening and motor vehicle record review.</strong></p>\r\n\r\n<p><strong>Lexus of Tacoma is an equal opportunity employer and a drug-free workplace.</strong></p>\r\n",
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