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Home › Companies › F95f26da Fa1b 4e18 Aeb7 6301f36e7dba 19000101 000001 › Member Advocate 1 - Early Stage

Member Advocate 1 - Early Stage

F95f26da Fa1b 4e18 Aeb7 6301f36e7dba 19000101 000001 · Big Spring, Midland, TX, US, Midland, TX · Active · $18–$20 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyF95f26da Fa1b 4e18 Aeb7 6301f36e7dba 19000101 000001
TitleMember Advocate 1 - Early Stage
Normalized title-
Department / team-
LocationBig Spring, TX, United States
Work model-
Employment typeFull Time
Salary$18–$20 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-02 / 2026-06-03
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from F95f26da Fa1b 4e18 Aeb7 6301f36e7dba 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Big Spring.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyF95f26da Fa1b 4e18 Aeb7 6301f36e7dba 19000101 000001
Sourcee6f8737d-430f-4c33-9dc5-93098a477dd9
ATS providerADP Workforce Now Recruiting

Description

MCCU is hiring a Member Advocate I! Click the link below to review the complete job description. Ideal Candidate: You’ll love this role if you enjoy helping members through challenging financial situations and take pride in clear communication, problem‑solving, and follow‑through. You stay calm under pressure, communicate with empathy and professionalism, and understand how your work directly impacts both members and the credit union. What Sets You Apart Service: Communicates respectfully and clearly, even during sensitive or difficult conversations. Attention: Documents account activity accurately and follows established procedures. Pride: Owns assigned accounts and follows through on commitments. Value: Identifies repayment and hardship solutions that balance member needs and organizational goals. Advocate: Supports team success through thorough documentation and collaboration. What You Bring to the Role Six months to one year of experience demonstrating effective negotiation or member service skills Graduation from an accredited senior high school or equivalent, or GED Strong written and verbal communication skills Ability to manage sensitive, confidential conversations with professionalism and discretion Strong attention to detail and accurate documentation habits Ability to manage a high volume of accounts efficiently Patience, empathy, and emotional intelligence when working with members under stress Basic analytical and problem‑solving skills A Preview of What Joining Us as a Member Advocate I Looks Like The Member Advocate I is responsible for managing early‑stage delinquent accounts and supporting members in bringing their loans current. This role focuses heavily on inbound and outbound phone communication, helping members understand repayment options, and documenting all activity accurately within collection systems. You’ll analyze account circumstances, offer appropriate solutions within established guidelines, and escalate accounts when necessary. Success in this role requires professionalism, consistency, and a member‑focused approach while protecting the credit union’s assets. The Impact Behind This Role Support members through financial challenges with clear, respectful communication Help preserve credit union assets through effective collection efforts Maintain accurate and timely documentation of account activity Improve transparency and continuity across the Financial Solutions team Identify trends that may impact loan performance and share insights with leadership Contribute to a collaborative, professional, and supportive team environment To learn more about our company, culture, and the benefits we offer, please click here. Please note: This posting is not intended to serve as a full job description and does not outline all essential duties, responsibilities, or requirements of the role. For complete detailed information about this position, please refer to the linked job description at the bottom of this posting. MCCU is an equal opportunity employer. A ll qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. A disabled individual requiring reasonable accommodation shall not be denied the opportunity due to a disability. Applicants requiring accommodations to the application and/or interview process should contact a representative of the Human Resource Department at (432) 687-8415. All employment offers with My Community Credit Union are contingent upon the candidate having successfully completed a criminal background and credit check. My Community Credit Union will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.

Full job record

Job ID23347735796580b2f9b9b9aee36722d4c04b2eb6
Org ID788c5a01-351d-423d-a5e4-59f276b796fe
Source IDe6f8737d-430f-4c33-9dc5-93098a477dd9
Board IDe6f8737d-430f-4c33-9dc5-93098a477dd9
Provideradp_workforcenow
Provider Job Key566935
TitleMember Advocate 1 - Early Stage
Normalized Title—
Statusactive
Activeyes
Location TextBig Spring, Midland, TX, US, Midland, TX
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionTX
CityBig Spring
Salary Raw17.50 To 19.71 (USD) Hourly
Salary Min17.5
Salary Max19.71
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f95f26da-fa1b-4e18-aeb7-6301f36e7dba&ccId=19000101_000001&lang=en_US&type=JS&jobId=566935&jwId=9201428114561_1
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First Seen At2026-06-03 10:01:31Z
Last Seen At2026-06-06 13:30:27Z
Last Checked At2026-06-06 13:30:27Z
Last Changed At2026-06-06 13:30:27Z
Inactive At—
Source Posted At2026-06-02 19:13:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; text-align: center; line-height: 1;' data-pasted=\"true\"><strong><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><u>MCCU is hiring a Member Advocate I! Click the link below to review the complete job description.&nbsp;</u></span></strong></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; text-align: center; line-height: 1;'><br></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong>&nbsp;</strong></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong><u><span style=\"background: white;\">Ideal Candidate:</span></u></strong></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-size: 15px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">You&rsquo;ll love this role if you enjoy helping members through challenging financial situations and take pride in clear communication, problem‑solving, and follow‑through. You stay calm under pressure, communicate with empathy and professionalism, and understand how your work directly impacts both members and the credit union.</span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong>&nbsp;</strong></span></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ol style=\"margin-bottom:0in;list-style-type: decimal;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><strong><span style=\"font-size: 15px;\">What Sets You Apart</span></strong></li></ol></div><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><em><u><span style=\"font-size: 15px;\">Service:</span></u></em><span style=\"font-size: 15px;\">&nbsp;Communicates respectfully and clearly, even during sensitive or difficult conversations.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><em><u><span style=\"font-size: 15px;\">Attention:</span></u></em> <span style=\"font-size: 15px;\">Documents account activity accurately and follows established procedures.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><em><u><span style=\"font-size: 15px;\">Pride:</span></u></em><span style=\"font-size: 15px;\">&nbsp;Owns assigned accounts and follows through on commitments.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><em><u><span style=\"font-size: 15px;\">Value:</span></u></em><span style=\"font-size: 15px;\">&nbsp;Identifies repayment and hardship solutions that balance member needs and organizational goals.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><em><u><span style=\"font-size: 15px;\">Advocate:</span></u></em><span style=\"font-size: 15px;\">&nbsp;Supports team success through thorough documentation and collaboration.</span></li></ul></div><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><br></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ol start=\"2\" style=\"margin-bottom:0in;list-style-type: decimal;\"><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><strong><span style=\"font-size: 15px;\">What You Bring to the Role</span></strong></li></ol></div><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><span style=\"font-size: 15px;\">Six months to one year of experience demonstrating effective negotiation or member service skills</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><span style=\"font-size: 15px;\">Graduation from an accredited senior high school or equivalent, or GED</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><span style=\"font-size: 15px;\">Strong written and verbal communication skills</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><span style=\"font-size: 15px;\">Ability to manage sensitive, confidential conversations with professionalism and discretion</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><span style=\"font-size: 15px;\">Strong attention to detail and accurate documentation habits</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><span style=\"font-size: 15px;\">Ability to manage a high volume of accounts efficiently</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><span style=\"font-size: 15px;\">Patience, empathy, and emotional intelligence when working with members under stress</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><span style=\"font-size: 15px;\">Basic analytical and problem‑solving skills</span></li></ul></div><p style='margin: 0in 0in 0in 0.75in; font-size: 16px; font-family: \"Times New Roman\", serif; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='margin: 0in 0in 0in 0.75in; font-size: 16px; font-family: \"Times New Roman\", serif; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong><u>A Preview of What Joining Us as a Member Advocate I Looks Like</u></strong></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong>&nbsp;</strong></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-size: 15px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); background: white;\">The Member Advocate I is responsible for managing early‑stage delinquent accounts and supporting members in bringing their loans current. This role focuses heavily on inbound and outbound phone communication, helping members understand repayment options, and documenting all activity accurately within collection systems.</span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-size: 15px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); background: white;\">You&rsquo;ll analyze account circumstances, offer appropriate solutions within established guidelines, and escalate accounts when necessary. Success in this role requires professionalism, consistency, and a member‑focused approach while protecting the credit union&rsquo;s assets.</span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong><u>The Impact Behind This Role</u></strong></span></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ol style=\"margin-bottom:0in;list-style-type: decimal;\"><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><span style=\"font-size: 15px;\">Support members through financial challenges with clear, respectful communication</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><span style=\"font-size: 15px;\">Help preserve credit union assets through effective collection efforts</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><span style=\"font-size: 15px;\">Maintain accurate and timely documentation of account activity</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><span style=\"font-size: 15px;\">Improve transparency and continuity across the Financial Solutions team</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><span style=\"font-size: 15px;\">Identify trends that may impact loan performance and share insights with leadership</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><span style=\"font-size: 15px;\">Contribute to a collaborative, professional, and supportive team environment</span></li></ol></div><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; text-align: center; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><a href=\"https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f95f26da-fa1b-4e18-aeb7-6301f36e7dba&ccId=19000101_000001&lang=en_US\" style=\"color: rgb(0, 0, 0);\"><strong><span style=\"font-size: 15px; background: white;\">To learn more about our company, culture, and the benefits we offer, please click here.</span></strong></a></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong><em>&nbsp;</em></strong></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong><em><span style=\"font-size: 13px;\">Please note: This posting is not intended to serve as a full job description and does not outline all essential duties, responsibilities, or requirements of the role. For complete detailed information about this position, please refer to the linked job description at the bottom of this posting.</span></em></strong></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; text-align: justify; line-height: 1;'><br></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; text-align: justify; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><a href=\"https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf\" style=\"color: rgb(0, 0, 0);\"><em><span style=\"font-size: 13px;\">MCCU is an equal opportunity employer.</span></em></a><em><span style=\"font-size: 13px;\"> A</span></em><em><span style=\"font-size: 13px;\">ll qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. </span></em></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; text-align: justify; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><em>&nbsp;</em></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; text-align: justify; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><em><span style=\"font-size: 13px;\">A disabled individual requiring reasonable accommodation shall not be denied the opportunity due to a disability. Applicants requiring accommodations to the application and/or interview process should contact a representative of the Human Resource Department at (432) 687-8415.</span></em></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; text-align: justify; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><em>&nbsp;</em></span></p><p style=\"line-height: 1;\"><em><span style=\"font-size: 13px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">All employment offers with My Community Credit Union are contingent upon the candidate having successfully completed a criminal background and credit check. My Community Credit Union will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.</span></em></p></div></div>\n",
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