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Medical Call Center Specialist

Ae02de88 25b1 4d68 9bd9 3474d778ba58 19000101 000001 · Jacksonville, FL, US, Jacksonville, FL · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyAe02de88 25b1 4d68 9bd9 3474d778ba58 19000101 000001
TitleMedical Call Center Specialist
Normalized title-
Department / team-
LocationJacksonville, FL, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2021-05-03 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Ae02de88 25b1 4d68 9bd9 3474d778ba58 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Jacksonville.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyAe02de88 25b1 4d68 9bd9 3474d778ba58 19000101 000001
Source87cc7cce-0838-43db-be27-979ddf5ec0ea
ATS providerADP Workforce Now Recruiting

Description

Department: Call Center Operations Job Title: Call Center Supervisor Reporting to: Call Center Director FLSA Status: Non- Exempt Date Prepared: January 2021 Job Summary: We are looking for Patient Support Specialists that truly has compassion for patients, is professional and dependable, with successful experience managing a high volume of phone calls to join our team. This role requires a high level of comfort with Electronic Medical Records and Athena EMR experience will be helpful but is not required. Additionally, a consistent work history with the desire to build a long-term career is mandatory. Essential Duties and Responsibilities: Responsible for the scheduling of patient appointments for consultations, evaluations, and treatments; follow-up or re-evaluation Responsible for collecting existing and new patient insurance information for insurance verification purpose Responsible for entering data into EMR, as well as maintaining the integrity and accuracy of the data Take or respond to telephone calls promptly to establish or confirm appointments Utilize appropriate schedule codes for scheduling office and hospital based medical procedures, for patients with appropriate provider and time/location slot Provide support to other members of the department as needed. Demonstrate compassion and understanding for the patient and caring parties. Display patience in understanding and satisfying patient’s request. Maintain an adequate level of productivity as defined with the Call Center Supervisor. Provide patient support and take appropriate action in response to patient inquiries regarding appointments, referrals, billing, prescription and other medical services and programs within the Complete Health family of Primary Care practices. Accurately registering new patients to include all demographics and insurance information. Written communication in the EMR with individual providers and staff relative to patient calls. Making outbound calls for outreach to schedule appointments such as Annual Wellness exams and other appointments beneficial to patients. Appropriately transferring calls to the correct person who can help the caller (i.e. billing questions). Following all privacy guidelines as set forth in HIPAA. Ongoing personal/professional development through training. Commitment to putting our patients first-always. The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Education and Experience Requirements: Minimum of a High School Diploma and 1-3 years of experience in healthcare scheduling, or equivalent combination of education and experience. Must demonstrate consistent professional conduct and meticulous attention to detail. Must possess excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals. Critical thinking skills and a positive attitude essential. Familiarity with EMR system preferred but not required Knowledge/Skills/Abilities: Provide bullet points of specific KSA’s that are needed for the job. Skill Requirements: (X = Required for job) X Typing/computer keyboard X Verbal communication X Utilize computer software (specified above) X Written communication X Retrieve and compile information Public speaking/group presentations X Maintain records/logs X Research, analyze and interpret information X Verify data and information X Investigate, evaluate, recommend action X Organize and prioritize information/tasks Leadership and supervisory, managing people X Operate office equipment X Basic mathematical concepts (e.g. add, subtract) Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs) Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations, statistics) Physical Requirements: (X = Required for job) X Sitting for extended periods X Lifting/carrying up to 20 pounds various items Standing for extended periods Lifting/carrying more than 20 pounds various items X Extended periods viewing computer screen X Repetitive Motions X Walking X Pushing/Pulling X Reading X Bending/Stooping X Speaking X Reaching/Grasping X Hearing X Writing Other (List): Other (List): Hazards: (X = Required for job) X Normal office environment X Electrical current Toxic or caustic chemicals Housekeeping and/or cleaning agents Flammable, explosive gases Proximity to moving mechanical parts Employee Acknowledgement: I have reviewed and understand the requirements stated in this Job Description. Employee’s Signature Date

Full job record

Job ID23279626c3f04802c3deb4305c5a2acb1a373bf4
Org IDe2ca1dbe-4b68-4593-9303-7d5a1608f26f
Source ID87cc7cce-0838-43db-be27-979ddf5ec0ea
Board ID87cc7cce-0838-43db-be27-979ddf5ec0ea
Provideradp_workforcenow
Provider Job Key404268
TitleMedical Call Center Specialist
Normalized Title—
Statusactive
Activeyes
Location TextJacksonville, FL, US, Jacksonville, FL
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionFL
CityJacksonville
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ae02de88-25b1-4d68-9bd9-3474d778ba58&ccId=19000101_000001&lang=en_US&type=JS&jobId=404268&jwId=9200090807817_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ae02de88-25b1-4d68-9bd9-3474d778ba58&ccId=19000101_000001&lang=en_US&type=JS&jobId=404268&jwId=9200090807817_1
First Seen At2026-05-31 18:41:47Z
Last Seen At2026-06-06 11:56:53Z
Last Checked At2026-06-06 11:56:53Z
Last Changed At2026-06-06 11:56:53Z
Inactive At—
Source Posted At2021-05-03 17:01:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=ae02de88-25b1-4d68-9bd9-3474d778ba58|19000101_000001/date=2026-06-06/2026-06-06T11-56-52-580Z-a556f2257486686287f554861f0ee527d734155437f5a19c221a6d2c1e80d17b.json
Event Fields
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Parsed Structured
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Extensions
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This role requires a high level of comfort with Electronic Medical Records and Athena EMR experience will be helpful but is not required. Additionally, a consistent work history with the desire to build a long-term career is mandatory.</p><table border=\"0\" cellpadding=\"0\" cellspacing=\"0\"><tbody><tr><td valign=\"top\" width=\"100%\"><h2>&nbsp;</h2><h2>Essential Duties and Responsibilities:</h2></td></tr></tbody></table><p>&nbsp;</p><ul type=\"disc\"><li>Responsible for the scheduling of patient appointments for consultations, evaluations, and treatments; follow-up or re-evaluation</li><li>Responsible for collecting existing and new patient insurance information for insurance verification purpose</li><li>Responsible for entering data into EMR, as well as maintaining the integrity and accuracy of the data</li><li>Take or respond to telephone calls promptly to establish or confirm appointments</li><li>Utilize appropriate schedule codes for scheduling office and hospital based medical procedures, for patients with appropriate provider and time/location slot</li><li>Provide support to other members of the department as needed.</li><li>Demonstrate compassion and understanding for the patient and caring parties.</li><li>Display patience in understanding and satisfying patient&rsquo;s request.</li><li>Maintain an adequate level of productivity as defined with the Call Center Supervisor.</li></ul><ul><li>Provide patient support and take appropriate action in response to patient inquiries regarding&nbsp;appointments, referrals, billing, prescription and other medical services and programs within the Complete Health family of Primary Care practices.</li><li>Accurately registering new patients to include all demographics and insurance information.</li><li>Written communication in the EMR with individual providers and staff relative to patient calls.</li><li>Making outbound calls for outreach to schedule appointments such as Annual Wellness exams and other appointments beneficial to patients.&nbsp;</li><li>Appropriately transferring calls to the correct person who can help the caller (i.e. billing questions).</li><li>Following all privacy guidelines as set forth in HIPAA.</li><li>Ongoing personal/professional development through training.</li><li>Commitment to putting our patients first-always.</li></ul><table border=\"1\" cellpadding=\"0\" cellspacing=\"0\"><tbody><tr><td valign=\"top\" width=\"100%\"><h2><em>&nbsp;</em></h2><h2><em>The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.</em></h2></td></tr></tbody></table><p>&nbsp;</p><table border=\"1\" cellpadding=\"0\" cellspacing=\"0\"><tbody><tr><td valign=\"top\" width=\"100%\"><br>&nbsp;&nbsp;<h2>&nbsp;</h2><h2>&nbsp;</h2><h2>&nbsp;</h2><h2>Education and Experience Requirements:</h2></td></tr></tbody></table><p>&nbsp;</p><ul><li>Minimum of a High School Diploma and 1-3 years of experience in healthcare scheduling, or equivalent combination of education and experience.</li><li>Must demonstrate consistent professional conduct and meticulous attention to detail. &nbsp;</li><li>Must possess excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals.</li><li>Critical thinking skills and a positive attitude essential.</li><li>Familiarity with EMR system preferred but not required</li></ul><table 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width=\"6.240249609984399%\"><p>&nbsp;</p></td><td colspan=\"2\" valign=\"top\" width=\"40.24960998439938%\"><p>Other (List):</p></td></tr><tr><td colspan=\"6\" valign=\"bottom\" width=\"100%\"><p><strong>Hazards: &nbsp;(X = Required for job)</strong></p></td></tr><tr><td colspan=\"2\" valign=\"bottom\" width=\"7.644305772230889%\"><p>X</p></td><td valign=\"bottom\" width=\"45.86583463338533%\"><p>Normal office environment</p></td><td valign=\"bottom\" width=\"6.240249609984399%\"><p>X</p></td><td colspan=\"2\" valign=\"bottom\" width=\"40.24960998439938%\"><p>Electrical current</p></td></tr><tr><td colspan=\"2\" valign=\"bottom\" width=\"7.644305772230889%\"><p>&nbsp;</p></td><td valign=\"bottom\" width=\"45.86583463338533%\"><p>Toxic or caustic chemicals</p></td><td valign=\"bottom\" width=\"6.240249609984399%\"><p>&nbsp;</p></td><td colspan=\"2\" valign=\"bottom\" width=\"40.24960998439938%\"><p>Housekeeping and/or cleaning agents</p></td></tr><tr><td colspan=\"2\" valign=\"bottom\" width=\"7.644305772230889%\"><p>&nbsp;</p></td><td valign=\"bottom\" width=\"45.86583463338533%\"><p>Flammable, explosive gases</p></td><td valign=\"bottom\" width=\"6.240249609984399%\"><p>&nbsp;</p></td><td colspan=\"2\" valign=\"bottom\" width=\"40.24960998439938%\"><p>Proximity to moving mechanical parts</p></td></tr><tr><td colspan=\"6\" valign=\"bottom\" width=\"100%\"><p><strong>&nbsp;</strong></p></td></tr><tr><td colspan=\"6\" valign=\"bottom\" width=\"100%\"><p><strong>Employee Acknowledgement:</strong></p><p>I have reviewed and understand the requirements stated in this Job Description.&nbsp;</p></td></tr><tr><td colspan=\"5\" valign=\"bottom\" width=\"69.42277691107644%\"><p>&nbsp;</p><p>&nbsp;</p></td><td valign=\"bottom\" width=\"30.577223088923557%\"><p>&nbsp;</p></td></tr><tr><td colspan=\"5\" valign=\"bottom\" width=\"69.42277691107644%\"><p>Employee&rsquo;s Signature</p></td><td valign=\"bottom\" width=\"30.577223088923557%\"><p>Date</p></td></tr><tr><td width=\"7.332293291731669%\"><br></td><td width=\"0.31201248049922%\"><br></td><td width=\"45.86583463338533%\"><br></td><td width=\"6.240249609984399%\"><br></td><td width=\"9.67238689547582%\"><br></td><td width=\"30.577223088923557%\"><br></td></tr></tbody></table><p>&nbsp;</p><p>&nbsp;</p></div>\n",
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    },
    "requisitionTitle": "Medical Call Center Specialist",
    "clientRequisitionID": "1402",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
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        "nameCode": {
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        "aliasNames": []
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    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
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  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/404268?cid=ae02de88-25b1-4d68-9bd9-3474d778ba58&ccId=19000101_000001&lang=en_US&locale=en_US",
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}
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