Central Reservation Agent - (Part Time) - Palace

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    "ExternalDescriptionStr": "<p><mark>Central Reservations Agent</mark> (<mark>Agente de la Central\r\nde Reservaciones</mark>)</p>\r\n<p><strong>Description:</strong></p>\r\n<p><mark>It is the responsibility of the Central Reservation Specialty\r\nagent to serve as a vital link between Room reservations, the Casino\r\ndepartment and the Sales department at the individual properties. Answer\r\nall incoming calls to the Casino/Group/Wholesale phone lines from\r\noutside or within the company. Position duties encompass all aspects of\r\ngreat Guest service when assisting both our internal and external Guests\r\nwith incoming calls, and inquiries regarding rooms, group masters, and\r\nCasino information. Perform responsibilities in accordance with all\r\nCompany standards, policies and procedures.</mark></p>\r\n<p><strong>Qualifications:</strong></p>\r\n<p><mark>Minimum 6 months’ work experience in a customer service\r\nposition, preferably within the hospitality industry. Assist our VIP\r\nGuests with requests for room reservations, event reservations and\r\nspecial room blocks as requested. Input all required information into\r\nthe Casino Tracking system to ensure Guests are appropriately coded to\r\nevents. Excellent oral communication skills, strong interpersonal skills\r\nand professional behavior to effectively handle all issues, which may be\r\nsensitive in nature. Ability to communicate and listen effectively with\r\nGuests, Team Members and Management.</mark></p>\r\n<p><strong>Descripción:</strong></p>\r\n<p><mark>Es responsabilidad del Agente de Especialidades de la Central\r\nde Reservaciones servir como un enlace vital entre las reservas de\r\nhabitaciones, el departamento de Casino y el departamento de ventas en\r\nlas propiedades individuales. Responder todas las llamadas entrantes a\r\nlas líneas telefónicas de Casino / Grupo / Mayorista desde fuera o\r\ndentro de la compañía. Los deberes del puesto abarcan todos los aspectos\r\nde un excelente servicio para los huéspedes al ayudar a nuestros\r\nhuéspedes internos y externos con las llamadas entrantes y las consultas\r\nrelacionadas con las habitaciones, los maestros de grupo y la\r\ninformación del casino. Desempeñar las responsabilidades de acuerdo con\r\ntodos los estándares, políticas y procedimientos de la\r\nCompañía.</mark></p>\r\n<p><strong>Calificaciones:</strong></p>\r\n<p><mark>6 meses de Experiencia laboral mínima en un puesto de servicio\r\nal cliente, preferiblemente dentro de la industria hotelera. Ayudar a\r\nnuestros huéspedes VIP con solicitudes de reservación de habitaciones,\r\nreservaciones de eventos y bloques de habitaciones especiales según lo\r\nsolicitado. Ingresar toda la información requerida en el sistema de\r\nseguimiento del casino para asegurarse de que los huéspedes estén\r\ncorrectamente codificados para los eventos. Excelentes habilidades de\r\ncomunicación oral, sólidas habilidades interpersonales y comportamiento\r\nprofesional para manejar eficazmente todos los problemas, que pueden ser\r\nde naturaleza delicada. Capacidad para comunicarse y escuchar de manera\r\nefectiva con los Huéspedes, los Miembros del Equipo y la\r\nAdministración.</mark></p>\r\n<p>#LI-DNI</p>\r\n",
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