Home › Companies › Careers Mohawkind Com › CUSTOMER SERVICE REP II - SSC
CUSTOMER SERVICE REP II - SSC
Careers Mohawkind Com · West Los Angeles, Cali, Un, 90404 · Active · $23–$28 / hour · SAP SuccessFactors RMK / CSB
Job facts
| Field | Value |
|---|---|
| Company | Careers Mohawkind Com |
| Title | CUSTOMER SERVICE REP II - SSC |
| Normalized title | - |
| Department / team | - |
| Location | Join the largest manufacturer of tile and natural stone in the and watch your career stand out with Dal-Tile, United States |
| Work model | - |
| Employment type | - |
| Salary | $23–$28 / hour |
| Status | active |
| ATS provider | SAP SuccessFactors RMK / CSB |
| Posted / first seen | 2026-06-10 / 2026-06-11 |
| Changed / last seen | 2026-06-20 / 2026-06-21 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Careers Mohawkind Com. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through SAP SuccessFactors RMK / CSB. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Join the largest manufacturer of tile and natural stone in the and watch your career stand out with Dal-Tile. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Careers Mohawkind Com |
| Source | eaf3f574-b30b-473c-bfc5-5e75f42ae485 |
| ATS provider | SAP SuccessFactors RMK / CSB |
Description
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.
Expected base pay rates for the role will be between $23.07 and $28.04 per hour at the commencement of employment. Compensation and range may vary by location. Final base pay is determined based on job-related factors such as work location, skills, experience, education, and training, consistent with applicable state and local laws. Base pay is one component of the total compensation package, which may also include incentive compensation, commissions (if applicable), discretionary bonuses, short- and long-term incentives, and company-sponsored benefits.
Primary Objective
To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.
Primary Function and Scope
Provides customer account management, which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
Responsible for keying in orders, processing faxes, and preparing reports.
Interfaces with various groups, including but not limited to internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
Participates in special projects and performs additional duties as required.
Experience and Knowledge Required
High School Diploma or GED equivalency required.
1 or more years customer service experience.
Focus on customer account management preferred.
Prior tile industry knowledge is preferred.
Competencies
Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem-solving skills required. Ability to demonstrate strong interpersonal relationship building skills. Must have a moderate level of computer skills in Word and Excel.
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
Full job record
| Job ID | 23059cfb552b37ebb9f86b7130007d9ad953b904 |
| Org ID | 580514e2-30cf-4b12-9e44-499219352674 |
| Source ID | eaf3f574-b30b-473c-bfc5-5e75f42ae485 |
| Board ID | eaf3f574-b30b-473c-bfc5-5e75f42ae485 |
| Provider | successfactors_rmk |
| Provider Job Key | 1398742900 |
| Title | CUSTOMER SERVICE REP II - SSC |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | West Los Angeles, Cali, Un, 90404 |
| Department | — |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | — |
| City | Join the largest manufacturer of tile and natural stone in the and watch your career stand out with Dal-Tile |
| Salary Raw | Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile. Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions. Expected base pay rates for the role will be between $23.07 and $28.04 per hour at the commencement of employment. Compensation and range may vary by location. Final base pay is determined based on job-related factors such as work location, skills, experience, education, and training, consistent with applicable state and local laws. Base pay is one component of the total compensation package, which may also include incentive compensation, commissions (if applicable), discretionary bonuses, short- and long-term incentives, and company-sponsored benefits. Primary Objective To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues. Primary Function and Scope Provides customer account management, which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management. Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution). Responsible for keying in orders, processing faxes, and preparing reports. Interfaces with various groups, including but not limited to internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery. Participates in special projects and performs additional duties as required. Experience and Knowledge Required High School Diploma or GED equivalency required. 1 or more years customer service experience. Focus on customer account management preferred. Prior tile industry knowledge is preferred. Competencies Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem-solving skills required. Ability to demonstrate strong interpersonal relationship building skills. Must have a moderate level of computer skills in Word and Excel. We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement. |
| Salary Min | 23.07 |
| Salary Max | 28.04 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://careers.mohawkind.com/DalTile/job/West-Los-Angeles-CUSTOMER-SERVICE-REP-II-SSC-Cali-90404/1398742900/ |
| Apply URL | /talentcommunity/apply/1398742900/?locale=en_US |
| First Seen At | 2026-06-11 14:00:06Z |
| Last Seen At | 2026-06-21 14:34:20Z |
| Last Checked At | 2026-06-21 14:34:20Z |
| Last Changed At | 2026-06-20 14:34:35Z |
| Inactive At | — |
| Source Posted At | 2026-06-10 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=successfactors_rmk/board=careers.mohawkind.com/date=2026-06-21/2026-06-21T14-34-01-114Z-f43a8318f80c1a941519d26b83b18bd058f9d83139145d2ee8dc42b82af18a9a.json |
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