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HomeCompaniesCareers Mohawkind ComCUSTOMER SERVICE REP II - SSC

CUSTOMER SERVICE REP II - SSC

Careers Mohawkind Com · West Los Angeles, Cali, Un, 90404 · Active · $23–$28 / hour · SAP SuccessFactors RMK / CSB

Job facts

FieldValue
CompanyCareers Mohawkind Com
TitleCUSTOMER SERVICE REP II - SSC
Normalized title-
Department / team-
LocationJoin the largest manufacturer of tile and natural stone in the and watch your career stand out with Dal-Tile, United States
Work model-
Employment type-
Salary$23–$28 / hour
Statusactive
ATS providerSAP SuccessFactors RMK / CSB
Posted / first seen2026-06-10 / 2026-06-11
Changed / last seen2026-06-20 / 2026-06-21

Related slices

PageWhat it containsOpen
Company jobsActive postings from Careers Mohawkind Com.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through SAP SuccessFactors RMK / CSB.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Join the largest manufacturer of tile and natural stone in the and watch your career stand out with Dal-Tile.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyCareers Mohawkind Com
Sourceeaf3f574-b30b-473c-bfc5-5e75f42ae485
ATS providerSAP SuccessFactors RMK / CSB

Description

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile. Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions. Expected base pay rates for the role will be between $23.07 and $28.04 per hour at the commencement of employment. Compensation and range may vary by location. Final base pay is determined based on job-related factors such as work location, skills, experience, education, and training, consistent with applicable state and local laws. Base pay is one component of the total compensation package, which may also include incentive compensation, commissions (if applicable), discretionary bonuses, short- and long-term incentives, and company-sponsored benefits. Primary Objective To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues. Primary Function and Scope Provides customer account management, which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management. Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution). Responsible for keying in orders, processing faxes, and preparing reports. Interfaces with various groups, including but not limited to internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery. Participates in special projects and performs additional duties as required. Experience and Knowledge Required High School Diploma or GED equivalency required. 1 or more years customer service experience. Focus on customer account management preferred. Prior tile industry knowledge is preferred. Competencies Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem-solving skills required. Ability to demonstrate strong interpersonal relationship building skills. Must have a moderate level of computer skills in Word and Excel. We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.  Examples include:  Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Full job record

Job ID23059cfb552b37ebb9f86b7130007d9ad953b904
Org ID580514e2-30cf-4b12-9e44-499219352674
Source IDeaf3f574-b30b-473c-bfc5-5e75f42ae485
Board IDeaf3f574-b30b-473c-bfc5-5e75f42ae485
Providersuccessfactors_rmk
Provider Job Key1398742900
TitleCUSTOMER SERVICE REP II - SSC
Normalized Title
Statusactive
Activeyes
Location TextWest Los Angeles, Cali, Un, 90404
Department
Team
Employment Type
Workplace Type
Remote Policy
CountryUnited States
Region
CityJoin the largest manufacturer of tile and natural stone in the and watch your career stand out with Dal-Tile
Salary RawJoin the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile. Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions. Expected base pay rates for the role will be between $23.07 and $28.04 per hour at the commencement of employment. Compensation and range may vary by location. Final base pay is determined based on job-related factors such as work location, skills, experience, education, and training, consistent with applicable state and local laws. Base pay is one component of the total compensation package, which may also include incentive compensation, commissions (if applicable), discretionary bonuses, short- and long-term incentives, and company-sponsored benefits. Primary Objective To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues. Primary Function and Scope Provides customer account management, which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management. Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution). Responsible for keying in orders, processing faxes, and preparing reports. Interfaces with various groups, including but not limited to internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery. Participates in special projects and performs additional duties as required. Experience and Knowledge Required High School Diploma or GED equivalency required. 1 or more years customer service experience. Focus on customer account management preferred. Prior tile industry knowledge is preferred. Competencies Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem-solving skills required. Ability to demonstrate strong interpersonal relationship building skills. Must have a moderate level of computer skills in Word and Excel. We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.  Examples include:  Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
Salary Min23.07
Salary Max28.04
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://careers.mohawkind.com/DalTile/job/West-Los-Angeles-CUSTOMER-SERVICE-REP-II-SSC-Cali-90404/1398742900/
Apply URL/talentcommunity/apply/1398742900/?locale=en_US
First Seen At2026-06-11 14:00:06Z
Last Seen At2026-06-21 14:34:20Z
Last Checked At2026-06-21 14:34:20Z
Last Changed At2026-06-20 14:34:35Z
Inactive At
Source Posted At2026-06-10 00:00:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=successfactors_rmk/board=careers.mohawkind.com/date=2026-06-21/2026-06-21T14-34-01-114Z-f43a8318f80c1a941519d26b83b18bd058f9d83139145d2ee8dc42b82af18a9a.json
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Parsed Structured
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Extensions
{}
Native Structured
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