IT & CIM Support Technician

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  "last_changed_at": "2026-05-30T05:49:24.119Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Merida, Merida, 97392, Mexico",
    "city": "Merida",
    "region": "Merida",
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    "is_remote": false,
    "confidence": 0.8
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  "inferred_at": "2026-06-23T10:17:58.539Z",
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    "id": "393",
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    "location": {
      "city": "Merida",
      "state": "Merida"
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    "jobOpeningName": "IT & CIM Support Technician",
    "departmentLabel": "Information Technology",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Merida",
      "state": "Merida",
      "postalCode": "97392",
      "addressCountry": "Mexico"
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    "datePosted": "2026-01-07",
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    "description": "<p><span style=\"font-weight: bold\">Job Summary: </span></p>\n<p><br><br></p>\n<p>Technical and operational support for all manufacturing processes related to computer or automation equipment, in particular Servo and Engraving equipment.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Essential Functions:</span></p>\n<p><br><br></p>\n<ul>\n<li>Be an expert in the use of spell/cam software systems and in everything related to the spell/cam work cell equipment</li>\n<li>Monitor, test and troubleshoot spell/cam automation cells (computers, peripherals, CNC machines and ergonomics)</li>\n<li>Support and troubleshooting of spell/cam parameters for different styles</li>\n<li>Test and confirm that changes to the work cell software were applied correctly</li>\n<li>Install, maintain, troubleshoot and upgrade the hardware and software of the spell/cam cells, engraving servomechanisms and desktop devices</li>\n<li>Support and maintenance to user requirements, including troubleshooting and operator IT training</li>\n<li>Develop and maintain detailed documentation of the cell configuration as well as its security and IT infrastructure</li>\n<li>Work with a team of people to automate tasks, improve processes, and develop management standards as required</li>\n<li>Work closely with the spell/cam system manager at the corporate level</li>\n<li>Work closely with other technical departments</li>\n<li>Maintain professionalism and a positive attitude as well as appropriate behavior within the facility</li>\n</ul>\n<p>                                      </p>\n<p><span style=\"font-weight: bold\">Specialized Knowledge/Skills: </span></p>\n<ul>\n<li>Advanced Visual Programming Languages (Python, Perl, C++), Web, Scripts and Macros</li>\n<li>Desktops and peripherals support troubleshooting.</li>\n<li>Windows Server and Linux OS</li>\n<li>Windows and MS Office suites knowledge</li>\n<li>Detail oriented</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Education/Experience: </span></p>\n<ul>\n<li>Computer Engineering (Technical Support or Programming), Mechatronics (Automation) technician.</li>\n<li>2+ years as a Computer Support Technician (manufacturing environment preferred)</li>\n<li>Bilingual English/Spanish</li>\n</ul>",
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    "jobOpeningName": "IT & CIM Support Technician",
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    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://balfour.bamboohr.com/careers/393",
    "employmentStatusLabel": "Full-Time"
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