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Director, Crisis Service Operations
Fa Ewje Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · Palm Beach, United States; Home Office, West Palm Beach, FL, US · On Site · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Fa Ewje Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Title | Director, Crisis Service Operations |
| Normalized title | - |
| Department / team | Administration - Behavioral |
| Location | United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-01-23 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
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| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Fa Ewje Saasfaprod1 Fa Ocs Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| Department jobs | Active postings in Administration - Behavioral. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Fa Ewje Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Source | ac19b8e3-26eb-40af-9a18-6cb406abf12e |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
The Health Care District of Palm Beach County is seeking a visionary and transformative leader to guide both current behavioral health operations and the future development of the Two Waters Mental Health Center—a first-of-its-kind, state-of-the-art crisis care facility grounded in the Substance Abuse and Mental Health Services Administration (SAMHSA) Crisis Now model.
This is a rare dual-impact leadership opportunity designed as a phased role:
Phase 1 (Current State – Pre-Opening Leadership):
Provide executive leadership for behavioral health services across Federally Qualified Health Center (FQHC) sites, while actively designing the clinical, operational, and cultural foundation of the future crisis system.
Phase 2 (Future State – Facility Leadership):
Assume full leadership of the Two Waters Mental Health Center upon its anticipated opening in 2029, overseeing a comprehensive continuum of crisis care including outpatient services, 23-hour observation, crisis stabilization, extended stabilization, inpatient care, mobile crisis, and case management.
This role ensures that when the doors open in 2029, the systems, workforce, and culture are already in place to deliver high-quality, compassionate, and person-centered crisis care.
Two Waters will be built on a modern philosophy that recognizes behavioral health crises not solely as clinical emergencies, but as human experiences of pain, disconnection, and unmet need—best addressed through relationship-centered, trauma-informed, and dignity-driven care.
Key Responsibilities
Provides executive leadership and strategic oversight for all crisis response and stabilization programs, ensuring alignment with organizational goals for access, quality, and safety. Leads operational management of crisis services, including 23-hour observation, crisis stabilization units, extended stabilization, inpatient services, mobile crisis, and outpatient care. Oversees budget development, staffing models, and regulatory compliance with DCF, AHCA, Joint Commission, and all applicable state and federal requirements. Develops and implements revenue-generation strategies aligned with the crisis center’s service model and funding opportunities. Leads performance improvement initiatives, including monitoring access, safety indicators, outcomes, and compliance metrics. Utilizes data to drive decision-making, identify trends, and ensure accountability for program outcomes. Provides leadership during critical incidents, emergency response, and system-level crises, including on-call availability as needed for 24/7 operations. Represents crisis services in community forums, collaborative meetings, and system-of-care planning efforts; maintains strong partnerships with external agencies and stakeholders. Phase 1: FQHC Behavioral Health Leadership (Now – 2029)
Lead outpatient behavioral health services across FQHC sites, ensuring high-quality, accessible, and integrated care. Translate current-state operational experience into future-state system design, particularly for the co-located FQHC clinic within the Two Waters facility. Standardize clinical workflows, access models, staffing structures, and patient experience across sites. Build and develop high-performing, multidisciplinary teams while shaping a culture rooted in trauma-informed, person-centered care. Establish policies, procedures, and performance standards that will scale into the future crisis system. Phase 2: Two Waters Development & Activation (Strategic Build)
Lead the design of clinical and operational models aligned with SAMHSA Crisis Now and high-intensity behavioral health emergency center frameworks. Develop policies, procedures, workflows, and care pathways that are practical, scalable, and patient-centered. Partner with design and construction teams to ensure facility layout, patient flow, and staffing models align with clinical best practices. Support activation planning, including operational readiness, space utilization, and service integration across the continuum. Design care pathways that address not only acute risk, but underlying drivers of crisis such as psychological pain, social disconnection, and unmet needs. Ensure models emphasize least-restrictive, voluntary-first approaches, with clear escalation pathways only when clinically necessary. Build and shape the future workforce pipeline, including staffing models, training programs, and competency frameworks. Culture & Care Model Leadership
Serve as the architect of a compassionate, trauma-informed organizational culture. Translate values such as dignity, empathy, and respect into daily operations, staff training, and leadership accountability. Embed a “care, not custody” philosophy that prioritizes engagement, autonomy, trust-building, and patient voice. Promote continuity of care through warm handoffs, service integration, and long-term engagement beyond the crisis encounter. Required Qualifications & Experience
Progressive leadership experience in behavioral health, including crisis services, psychiatric emergency care, or acute care settings. Demonstrated success overseeing complex operations, multidisciplinary teams, and multiple service lines or sites. Experience in program development, system design, service line expansion, or operational transformation. Strong understanding of behavioral health systems of care, including outpatient, crisis, and higher levels of care. Experience developing and implementing policies, workflows, and clinical/operational standards. Strong knowledge of SAMHSA Crisis Now model or comparable frameworks. Commitment to trauma-informed, person-centered care and experience embedding these principles into organizational culture. Preferred Experience
Direct experience with high-intensity behavioral health emergency centers, crisis receiving facilities, or extended stabilization programs (e.g., 23-hour observation units). Familiarity with nationally recognized models such as EmPATH units, Crisis Stabilization Units (CSUs), or diversion-focused programs. Experience integrating crisis services with 988 systems, mobile crisis teams, EMS, and law enforcement diversion pathways. Experience in FQHC or integrated care settings, particularly co-located behavioral health services. Experience designing or launching new programs, facilities, or care models, including involvement in facility planning and operational readiness. The Ideal Candidate
This leader will:
Be equally comfortable leading current operations and building future systems. Bring both strategic vision and hands-on execution. Understand that culture must be intentionally designed and operationalized. Be passionate about access, equity, and compassionate crisis care. Recognize that effective crisis care extends beyond stabilization to restoring connection, hope, and engagement in care. Thrive in roles that evolve over time and require long-term, system-level thinking. What Makes This Role Unique
A true continuity-of-impact role—your work today directly defines the future model of care. Opportunity to influence the design of a major facility already under development. Integration of outpatient FQHC services within a high-intensity crisis care model. Ability to shape a facility, workforce, and culture from the ground up. Central role in transforming behavioral health care across Palm Beach County and building a nationally relevant model for crisis services. Be Part of Something Foundational
Two Waters will be a place where individuals find stability, dignity, and connection during life’s most difficult moments.
This role ensures that when the doors open in 2029, the systems, staff, and culture are ready to deliver on that promise.
You won’t just open a facility—you’ll build the foundation that makes it work.
Qualifications
Education:
Master’s degree in Behavioral Health, Nursing, Healthcare Administration, or related field. Must be able to acquire or maintain knowledge of Chapters 394 and 397, Florida Administrative Code 65E-5, AHCA regulations, and Joint Commission standards. Experience:
Minimum 5 years in behavioral health leadership, including 3 years in crisis or acute psychiatric care required. Experience leading mobile crisis, stabilization, or other emergency behavioral health programs preferred. Demonstrated success with quality improvement, performance management, and cross-system collaboration preferred. Expertise in crisis systems operations preferred. Training in trauma-informed leadership, recovery-oriented systems of care, and/or crisis system transformation preferred. Working knowledge of the history and function of alternatives to traditional emergency psychiatric care preferred.
Certification:
N/A
Licensure:
Current Florida state licensure
Registrations :
N/A
Training:
Preference to clinical Supervisor training, with Continuation Training in supervision of other clinicians.
Company
The Health Care District of Palm Beach County is an independent special taxing district that has served as a healthcare safety net for more than 36 years to fill in gaps in access to healthcare services. This unique healthcare system covers the entire county and provides a wide range of services such as nine community health centers (Federally Qualified Health Centers) which serve everyone regardless of ability to pay; school health teams in 172 public schools; a lifesaving Trauma Hawk aeromedical helicopter program; a rural, public teaching hospital, Lakeside Medical Center; an award-winning skilled nursing center; a ground ambulance program for Health Care District patients needing a higher level of care and the county’s Trauma Agency, which ensures quality outcomes within the county’s trauma system and leads initiatives to prevent traumatic injury.
We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, creed, religion, military or veteran status, age, sex, pregnancy status, genetic information, national origin or ancestry, citizenship, physical or mental disability, marital status, sexual orientation or identification status, or any other legally recognized category protected by jurisdictional, state or federal law. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
We are also committed to maintaining a safe, healthy, and productive work environment for all employees. As such, we are a Drug-Free Workplace.
This role may require Agency of Health Care Administration (AHCA) background screening and clearance. As required under House Bill 531, applicants may review AHCA’s education and awareness information at the following link: https://info.flclearinghouse.com/
Full job record
| Job ID | 22b9dc9f3fcf5f847c19d80465a2c03d3130520a |
| Org ID | 8d018150-fb6e-4ec9-aae9-c4c3cd95ff48 |
| Source ID | ac19b8e3-26eb-40af-9a18-6cb406abf12e |
| Board ID | ac19b8e3-26eb-40af-9a18-6cb406abf12e |
| Provider | oracle_hcm |
| Provider Job Key | 776 |
| Title | Director, Crisis Service Operations |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Palm Beach, United States; Home Office, West Palm Beach, FL, US |
| Department | Administration - Behavioral |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | — |
| City | — |
| Salary Raw | Description The Health Care District of Palm Beach County is seeking a visionary and transformative leader to guide both current behavioral health operations and the future development of the Two Waters Mental Health Center—a first-of-its-kind, state-of-the-art crisis care facility grounded in the Substance Abuse and Mental Health Services Administration (SAMHSA) Crisis Now model. This is a rare dual-impact leadership opportunity designed as a phased role: Phase 1 (Current State – Pre-Opening Leadership): Provide executive leadership for behavioral health services across Federally Qualified Health Center (FQHC) sites, while actively designing the clinical, operational, and cultural foundation of the future crisis system. Phase 2 (Future State – Facility Leadership): Assume full leadership of the Two Waters Mental Health Center upon its anticipated opening in 2029, overseeing a comprehensive continuum of crisis care including outpatient services, 23-hour observation, crisis stabilization, extended stabilization, inpatient care, mobile crisis, and case management. This role ensures that when the doors open in 2029, the systems, workforce, and culture are already in place to deliver high-quality, compassionate, and person-centered crisis care. Two Waters will be built on a modern philosophy that recognizes behavioral health crises not solely as clinical emergencies, but as human experiences of pain, disconnection, and unmet need—best addressed through relationship-centered, trauma-informed, and dignity-driven care. Key Responsibilities Provides executive leadership and strategic oversight for all crisis response and stabilization programs, ensuring alignment with organizational goals for access, quality, and safety. Leads operational management of crisis services, including 23-hour observation, crisis stabilization units, extended stabilization, inpatient services, mobile crisis, and outpatient care. Oversees budget development, staffing models, and regulatory compliance with DCF, AHCA, Joint Commission, and all applicable state and federal requirements. Develops and implements revenue-generation strategies aligned with the crisis center’s service model and funding opportunities. Leads performance improvement initiatives, including monitoring access, safety indicators, outcomes, and compliance metrics. Utilizes data to drive decision-making, identify trends, and ensure accountability for program outcomes. Provides leadership during critical incidents, emergency response, and system-level crises, including on-call availability as needed for 24/7 operations. Represents crisis services in community forums, collaborative meetings, and system-of-care planning efforts; maintains strong partnerships with external agencies and stakeholders. Phase 1: FQHC Behavioral Health Leadership (Now – 2029) Lead outpatient behavioral health services across FQHC sites, ensuring high-quality, accessible, and integrated care. Translate current-state operational experience into future-state system design, particularly for the co-located FQHC clinic within the Two Waters facility. Standardize clinical workflows, access models, staffing structures, and patient experience across sites. Build and develop high-performing, multidisciplinary teams while shaping a culture rooted in trauma-informed, person-centered care. Establish policies, procedures, and performance standards that will scale into the future crisis system. Phase 2: Two Waters Development & Activation (Strategic Build) Lead the design of clinical and operational models aligned with SAMHSA Crisis Now and high-intensity behavioral health emergency center frameworks. Develop policies, procedures, workflows, and care pathways that are practical, scalable, and patient-centered. Partner with design and construction teams to ensure facility layout, patient flow, and staffing models align with clinical best practices. Support activation planning, including operational readiness, space utilization, and service integration across the continuum. Design care pathways that address not only acute risk, but underlying drivers of crisis such as psychological pain, social disconnection, and unmet needs. Ensure models emphasize least-restrictive, voluntary-first approaches, with clear escalation pathways only when clinically necessary. Build and shape the future workforce pipeline, including staffing models, training programs, and competency frameworks. Culture & Care Model Leadership Serve as the architect of a compassionate, trauma-informed organizational culture. Translate values such as dignity, empathy, and respect into daily operations, staff training, and leadership accountability. Embed a “care, not custody” philosophy that prioritizes engagement, autonomy, trust-building, and patient voice. Promote continuity of care through warm handoffs, service integration, and long-term engagement beyond the crisis encounter. Required Qualifications & Experience Progressive leadership experience in behavioral health, including crisis services, psychiatric emergency care, or acute care settings. Demonstrated success overseeing complex operations, multidisciplinary teams, and multiple service lines or sites. Experience in program development, system design, service line expansion, or operational transformation. Strong understanding of behavioral health systems of care, including outpatient, crisis, and higher levels of care. Experience developing and implementing policies, workflows, and clinical/operational standards. Strong knowledge of SAMHSA Crisis Now model or comparable frameworks. Commitment to trauma-informed, person-centered care and experience embedding these principles into organizational culture. Preferred Experience Direct experience with high-intensity behavioral health emergency centers, crisis receiving facilities, or extended stabilization programs (e.g., 23-hour observation units). Familiarity with nationally recognized models such as EmPATH units, Crisis Stabilization Units (CSUs), or diversion-focused programs. Experience integrating crisis services with 988 systems, mobile crisis teams, EMS, and law enforcement diversion pathways. Experience in FQHC or integrated care settings, particularly co-located behavioral health services. Experience designing or launching new programs, facilities, or care models, including involvement in facility planning and operational readiness. The Ideal Candidate This leader will: Be equally comfortable leading current operations and building future systems. Bring both strategic vision and hands-on execution. Understand that culture must be intentionally designed and operationalized. Be passionate about access, equity, and compassionate crisis care. Recognize that effective crisis care extends beyond stabilization to restoring connection, hope, and engagement in care. Thrive in roles that evolve over time and require long-term, system-level thinking. What Makes This Role Unique A true continuity-of-impact role—your work today directly defines the future model of care. Opportunity to influence the design of a major facility already under development. Integration of outpatient FQHC services within a high-intensity crisis care model. Ability to shape a facility, workforce, and culture from the ground up. Central role in transforming behavioral health care across Palm Beach County and building a nationally relevant model for crisis services. Be Part of Something Foundational Two Waters will be a place where individuals find stability, dignity, and connection during life’s most difficult moments. This role ensures that when the doors open in 2029, the systems, staff, and culture are ready to deliver on that promise. You won’t just open a facility—you’ll build the foundation that makes it work. Qualifications Education: Master’s degree in Behavioral Health, Nursing, Healthcare Administration, or related field. Must be able to acquire or maintain knowledge of Chapters 394 and 397, Florida Administrative Code 65E-5, AHCA regulations, and Joint Commission standards. Experience: Minimum 5 years in behavioral health leadership, including 3 years in crisis or acute psychiatric care required. Experience leading mobile crisis, stabilization, or other emergency behavioral health programs preferred. Demonstrated success with quality improvement, performance management, and cross-system collaboration preferred. Expertise in crisis systems operations preferred. Training in trauma-informed leadership, recovery-oriented systems of care, and/or crisis system transformation preferred. Working knowledge of the history and function of alternatives to traditional emergency psychiatric care preferred. Certification: N/A Licensure: Current Florida state licensure Registrations : N/A Training: Preference to clinical Supervisor training, with Continuation Training in supervision of other clinicians. Company The Health Care District of Palm Beach County is an independent special taxing district that has served as a healthcare safety net for more than 36 years to fill in gaps in access to healthcare services. This unique healthcare system covers the entire county and provides a wide range of services such as nine community health centers (Federally Qualified Health Centers) which serve everyone regardless of ability to pay; school health teams in 172 public schools; a lifesaving Trauma Hawk aeromedical helicopter program; a rural, public teaching hospital, Lakeside Medical Center; an award-winning skilled nursing center; a ground ambulance program for Health Care District patients needing a higher level of care and the county’s Trauma Agency, which ensures quality outcomes within the county’s trauma system and leads initiatives to prevent traumatic injury. We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, creed, religion, military or veteran status, age, sex, pregnancy status, genetic information, national origin or ancestry, citizenship, physical or mental disability, marital status, sexual orientation or identification status, or any other legally recognized category protected by jurisdictional, state or federal law. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. We are also committed to maintaining a safe, healthy, and productive work environment for all employees. As such, we are a Drug-Free Workplace. This role may require Agency of Health Care Administration (AHCA) background screening and clearance. As required under House Bill 531, applicants may review AHCA’s education and awareness information at the following link: https://info.flclearinghouse.com/ |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | hour |
| Source URL | https://fa-ewje-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/776 |
| Apply URL | https://fa-ewje-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/776 |
| First Seen At | 2026-05-31 18:05:59Z |
| Last Seen At | 2026-06-06 11:42:03Z |
| Last Checked At | 2026-06-06 11:42:03Z |
| Last Changed At | 2026-05-31 18:05:59Z |
| Inactive At | — |
| Source Posted At | 2026-01-23 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-ewje-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T11-42-00-388Z-71fd9f3c8677c73a0a8524294cc247c78d605f3d358338692f3b0d4502baa381.json |
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"ExternalDescriptionStr": "<p style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">The Health Care District of Palm Beach County is seeking a visionary and transformative leader to guide both current behavioral health operations and the future development of the Two Waters Mental Health Center—a first-of-its-kind, state-of-the-art crisis care facility grounded in the Substance Abuse and Mental Health Services Administration (SAMHSA) Crisis Now model.</span></p><p style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">This is a rare dual-impact leadership opportunity designed as a phased role:</span></p><p style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\"><strong>Phase 1 (Current State – Pre-Opening Leadership):</strong></span><br><span style=\"font-family: "Times New Roman", serif;\">Provide executive leadership for behavioral health services across Federally Qualified Health Center (FQHC) sites, while actively designing the clinical, operational, and cultural foundation of the future crisis system.</span></p><p style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\"><strong>Phase 2 (Future State – Facility Leadership):</strong></span><br><span style=\"font-family: "Times New Roman", serif;\">Assume full leadership of the Two Waters Mental Health Center upon its anticipated opening in 2029, overseeing a comprehensive continuum of crisis care including outpatient services, 23-hour observation, crisis stabilization, extended stabilization, inpatient care, mobile crisis, and case management.</span></p><p style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">This role ensures that when the doors open in 2029, the systems, workforce, and culture are already in place to deliver high-quality, compassionate, and person-centered crisis care.</span></p><p style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Two Waters will be built on a modern philosophy that recognizes behavioral health crises not solely as clinical emergencies, but as human experiences of pain, disconnection, and unmet need—best addressed through relationship-centered, trauma-informed, and dignity-driven care.</span></p><hr><p style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 18pt;\"><strong>Key Responsibilities</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Provides executive leadership and strategic oversight for all crisis response and stabilization programs, ensuring alignment with organizational goals for access, quality, and safety. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Leads operational management of crisis services, including 23-hour observation, crisis stabilization units, extended stabilization, inpatient services, mobile crisis, and outpatient care. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Oversees budget development, staffing models, and regulatory compliance with DCF, AHCA, Joint Commission, and all applicable state and federal requirements. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Develops and implements revenue-generation strategies aligned with the crisis center’s service model and funding opportunities. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Leads performance improvement initiatives, including monitoring access, safety indicators, outcomes, and compliance metrics. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Utilizes data to drive decision-making, identify trends, and ensure accountability for program outcomes. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Provides leadership during critical incidents, emergency response, and system-level crises, including on-call availability as needed for 24/7 operations. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Represents crisis services in community forums, collaborative meetings, and system-of-care planning efforts; maintains strong partnerships with external agencies and stakeholders. </span></li></ul><hr><p style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 13.5pt;\"><strong>Phase 1: FQHC Behavioral Health Leadership (Now – 2029)</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Lead outpatient behavioral health services across FQHC sites, ensuring high-quality, accessible, and integrated care. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Translate current-state operational experience into future-state system design, particularly for the co-located FQHC clinic within the Two Waters facility. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Standardize clinical workflows, access models, staffing structures, and patient experience across sites. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Build and develop high-performing, multidisciplinary teams while shaping a culture rooted in trauma-informed, person-centered care. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Establish policies, procedures, and performance standards that will scale into the future crisis system. </span></li></ul><hr><p style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 13.5pt;\"><strong>Phase 2: Two Waters Development & Activation (Strategic Build)</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Lead the design of clinical and operational models aligned with SAMHSA Crisis Now and high-intensity behavioral health emergency center frameworks. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Develop policies, procedures, workflows, and care pathways that are practical, scalable, and patient-centered. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Partner with design and construction teams to ensure facility layout, patient flow, and staffing models align with clinical best practices. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Support activation planning, including operational readiness, space utilization, and service integration across the continuum. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Design care pathways that address not only acute risk, but underlying drivers of crisis such as psychological pain, social disconnection, and unmet needs. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Ensure models emphasize least-restrictive, voluntary-first approaches, with clear escalation pathways only when clinically necessary. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Build and shape the future workforce pipeline, including staffing models, training programs, and competency frameworks. </span></li></ul><hr><p style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 13.5pt;\"><strong>Culture & Care Model Leadership</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Serve as the architect of a compassionate, trauma-informed organizational culture. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Translate values such as dignity, empathy, and respect into daily operations, staff training, and leadership accountability. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Embed a “care, not custody” philosophy that prioritizes engagement, autonomy, trust-building, and patient voice. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Promote continuity of care through warm handoffs, service integration, and long-term engagement beyond the crisis encounter. </span></li></ul><hr><p style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 18pt;\"><strong>Required Qualifications & Experience</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Progressive leadership experience in behavioral health, including crisis services, psychiatric emergency care, or acute care settings. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Demonstrated success overseeing complex operations, multidisciplinary teams, and multiple service lines or sites. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Experience in program development, system design, service line expansion, or operational transformation. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Strong understanding of behavioral health systems of care, including outpatient, crisis, and higher levels of care. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Experience developing and implementing policies, workflows, and clinical/operational standards. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Strong knowledge of SAMHSA Crisis Now model or comparable frameworks. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Commitment to trauma-informed, person-centered care and experience embedding these principles into organizational culture. </span></li></ul><hr><p style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 18pt;\"><strong>Preferred Experience</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Direct experience with high-intensity behavioral health emergency centers, crisis receiving facilities, or extended stabilization programs (e.g., 23-hour observation units). </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Familiarity with nationally recognized models such as EmPATH units, Crisis Stabilization Units (CSUs), or diversion-focused programs. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Experience integrating crisis services with 988 systems, mobile crisis teams, EMS, and law enforcement diversion pathways. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Experience in FQHC or integrated care settings, particularly co-located behavioral health services. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Experience designing or launching new programs, facilities, or care models, including involvement in facility planning and operational readiness. </span></li></ul><hr><p style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 18pt;\"><strong>The Ideal Candidate</strong></span></span></p><p style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">This leader will:</span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Be equally comfortable leading current operations and building future systems. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Bring both strategic vision and hands-on execution. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Understand that culture must be intentionally designed and operationalized. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Be passionate about access, equity, and compassionate crisis care. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Recognize that effective crisis care extends beyond stabilization to restoring connection, hope, and engagement in care. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Thrive in roles that evolve over time and require long-term, system-level thinking. </span></li></ul><hr><p style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 18pt;\"><strong>What Makes This Role Unique</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">A true continuity-of-impact role—your work today directly defines the future model of care. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Opportunity to influence the design of a major facility already under development. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Integration of outpatient FQHC services within a high-intensity crisis care model. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Ability to shape a facility, workforce, and culture from the ground up. </span></li><li style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Central role in transforming behavioral health care across Palm Beach County and building a nationally relevant model for crisis services. </span></li></ul><hr><p style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 18pt;\"><strong>Be Part of Something Foundational</strong></span></span></p><p style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">Two Waters will be a place where individuals find stability, dignity, and connection during life’s most difficult moments.</span></p><p style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">This role ensures that when the doors open in 2029, the systems, staff, and culture are ready to deliver on that promise.</span></p><p style=\"line-height: normal;\"><span style=\"font-family: "Times New Roman", serif;\">You won’t just open a facility—you’ll build the foundation that makes it work.</span></p><p style=\"margin: 12pt 0in;\"> </p><p style=\"margin: 12pt 0in;\"> </p><p style=\"margin: 12pt 0in;\"> </p><p style=\"margin: 12pt 0in;\"> </p>",
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