Master Scheduler - Ortho, Hybrid

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    "city": "Lebanon",
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    "url": "https://careers-dartmouth-hitchcock.icims.com/jobs/36928/master-scheduler---ortho%2c-hybrid/job",
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    "title": "Master Scheduler - Ortho, Hybrid",
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    "datePosted": "2026-03-03T05:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p><strong><em>This position is Hybrid remote allowing 2 days in a remote location and 3 days on site. It is required that the candidate will be able to train in person and on site for the initial 60-90 days.</em></strong></p>\n<p><strong><em>*Note, some positions do require interactions with patients within the clinic and will have limited remote availability</em></strong></p>\n<p> </p>\n<p>Schedules procedures, surgeries and other coordinated and related appointments and testing functions using information received from a variety of sources.  Working within the surgical sections to support their surgical and procedural needs and to provide ultimate customer service to the surgical patients.</p>\n<h2>Responsibilities</h2>\n<li>Schedules patients for same-day and/or inpatient procedures and surgeries.</li>\n<li>Schedules patients for pre and post procedure testing, ancillaries, physician appointments, and other required needs as determined by the physician.</li>\n<li>Work with patients to coordinate and determine dates and times of appointments, labs, testing, procedures and preparation needs.</li>\n<li>Notifies physicians, technicians, and nurses of special needs and situations of patients.</li>\n<li>Communicates any special needs and requirements for the surgery or procedure to operating room personnel. </li>\n<li>Inputs all cases and case information into the master operating room schedule, following the designed Master Block Schedule to determine service allocation.</li>\n<li>Monitor and respond to all incoming emails and phone calls from patients, providers, product vendors, colleagues and other customers.</li>\n<li>Work with billing staff and provide any necessary documentation needed to obtain prior insurance authorizations and pre-certifications for lab testing, physician appointments and surgical procedures. Notifies Clinic Administration concerning changes in patient insurance or authorization status prior to date of surgery.</li>\n<li>Coordinates and maintains procedure/surgical schedules for all physicians within the surgical section. Work with physicians and clinic leadership when changes to the schedules are necessary and/or warranted.</li>\n<li>Work with clinic leadership to understand current statistics and achieve future utilization and case volumes goals.</li>\n<li>Obtain and deliver any required paperwork, radiology films, reports, patient histories, testing, outside documentation, previous procedure notes, etc. to attending providers prior to time of surgery.</li>\n<li>Intake, process, upload/scan, and files reports into patient electronic medical record.</li>\n<li>Maintains logs and monthly reports as necessary for the clinic section.</li>\n<li>Maintains an adequate stock of supplies, brochures, and forms.</li>\n<li>Attend regularly scheduled staff meetings to remain up to date on processes, workflows, policies and other knowledge necessary to perform expected duties.</li>\n<li>Identify areas of improvement in workflows and processes for surgical and procedural scheduling. Collaborate with manager and supervisor to implement changes.</li>\n<li>Collaborate with other surgical and procedural schedulers to identify workflows and processes that can be standardized across areas to maintain consistency and efficiency in surgical patient care and coordination.</li>\n<p>Perform other duties as assigned.</p>\n<h2>Qualifications</h2>\n<ul>\n <li>Associates degree with 2 years of experience working in a medical setting, or the equivalent in education and experience required.</li>\n <li>Familiarity with word processing techniques, data base management, and medical terminology required.</li>\n <li>Must be highly organized, with the ability to prioritize, function independently, and deal with multifaceted aspects of the medical profession.</li>\n <li>Excellent interpersonal, written and verbal communication skills required.</li>\n <li>Initiative, discretion and good judgment desired.</li>\n</ul>\n<h2>Required Licensure/Certifications</h2>\n<ul>\n <li>None</li>\n</ul>",
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