IT Field Engineer Team Lead

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  "source_hash": "d986922bdc9c033767b4ead0b591c1c741398a552af29ab8cb1463c202c2fd35",
  "last_changed_at": "2026-05-30T05:47:20.444Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Clark Freeport Zone, Pampanga, Philippines, 2009, Philippines",
    "city": "Clark Freeport Zone",
    "region": "Pampanga, Philippines",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:29:11.217Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Clark Freeport Zone, Pampanga, Philippines, 2009, Philippines",
      "city": "Clark Freeport Zone",
      "region": "Pampanga, Philippines",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "65",
    "isRemote": null,
    "location": {
      "city": "Clark Freeport Zone",
      "state": "Pampanga, Philippines"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18780",
    "locationType": "0",
    "jobOpeningName": "IT Field Engineer Team Lead",
    "departmentLabel": "Field Engineer Team",
    "employmentStatusLabel": "Regular"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Clark Freeport Zone",
      "state": "Pampanga, Philippines",
      "postalCode": "2009",
      "addressCountry": "Philippines"
    },
    "datePosted": "2020-06-24",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-weight: bold;\">Key Deliverables: </span></p>\r\n<ul>\r\n<li>Compliance with the Company policies</li>\r\n<li>Incident and Problem Management\r\n<ul>\r\n<li>100% response time SLA-Response back to GSD</li>\r\n<li>Achieve &lt;.5% of all service calls being escalated to the FE team.</li>\r\n<li>100 % SLAs provide update to GSD of leaving on site engagement.</li>\r\n<li>Achieve 100% SLA for scheduled on site engagements</li>\r\n</ul>\r\n</li>\r\n<li>Transition of Services for the Company Clients\r\n<ul>\r\n<li>100% attendance to scheduled client DC and OHS inductions</li>\r\n<li>Attendance and completion of all physical and logical audits activities scheduled &lt; 3 days subject to client availability</li>\r\n</ul>\r\n</li>\r\n<li>Inventory Management\r\n<ul>\r\n<li>This applies in location where FE’s are located.\r\n<ul>\r\n<li>100% accuracy in the completion on IMRs</li>\r\n<li>98.5% quarterly inventory accuracy across all locations where the Company inventory personnel are stationed</li>\r\n<li>Meet 100% OLAs for quarterly stocktakes in locations where no Company inventory are stationed.</li>\r\n<li>100 % response time OLA to logistics and IMR requests</li>\r\n<li>100% completion SLA to next flight IMR request</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>Sparing for New Accounts\r\n<ul>\r\n<li>Oversee the entire sparing process</li>\r\n<li>Ensures that sparing is properly conducted within OLAs</li>\r\n<li>Evaluate client enrolled assets and recommend parts for sparing</li>\r\n<li>Coordinate with Logistics on parts sourcing for sparing</li>\r\n<li>Submit recommended spare parts purchase for approval</li>\r\n<li>Upload in Netsuite-CMDB complete information of enrolled assets for SDM verification</li>\r\n<li>Disseminate information on the transition progress of new accounts</li>\r\n</ul>\r\n</li>\r\n<li>Out of scope field work\r\n<ul>\r\n<li>98% SLA monthly SLA out of scope quotations with 48 hours of call being logged.</li>\r\n</ul>\r\n</li>\r\n<li>Certification and Training</li>\r\n</ul>\r\n<p><br><span style=\"font-weight: bold;\">Accountabilities</span>:<br></p>\r\n<ul>\r\n<li>Ensure all commitments made to the customer are met, or re-scheduled with the customer’s knowledge and approval</li>\r\n<li>Ensure clear lines of communication are met between Support Services Manager and FE’s</li>\r\n<li>Ensure clear lines of communication are met between GSD and FE’s</li>\r\n<li>Comply fully with thecompany policy to protect the interest of Company at all times</li>\r\n<li>Monitoring New FE’s</li>\r\n<li>2nd Level Technical Assistance:\r\n<ul>\r\n<li>Provide technical support to the FE team on escalations</li>\r\n<li>Mentor the FE’s to allow them to develop their technical skills further</li>\r\n<li>Provide documentation through Knowledge Base articles</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n<ul>\r\n<li>Procedural Guidance for FE team:\r\n<ul>\r\n<li>Thorough knowledge of current FE team procedures</li>\r\n<li>Update procedural documentation when required</li>\r\n<li>Proactively update procedural documentation for improvements</li>\r\n</ul>\r\n</li>\r\n<li>Human Resources Management and Planning:\r\n<ul>\r\n<li>Reporting of FE performance at the end of their probationary period</li>\r\n<li>Reporting of other FE performance to the CTSO</li>\r\n<li>Assistance and suggestions in recruiting (to be reported to CTSO)</li>\r\n</ul>\r\n</li>\r\n<li>Service Call Updates:\r\n<ul>\r\n<li>Ensure that FE is providing accurate call updates to the GSD in timely fashion until closure of the service call</li>\r\n</ul>\r\n</li>\r\n<li>OH&amp;S Work Environment:\r\n<ul>\r\n<li>Ensure that the technical work areas remain clean and organized at all times</li>\r\n<li>Ensure that the warehouse remains clean and organized where practical</li>\r\n<li>Ensure that the FE team adheres to all OHS requirements, including for lifting, cabling, rack mounting and equipment in rooms are not obstructing walkways.</li>\r\n</ul>\r\n</li>\r\n<li>Training and Certifications</li>\r\n<li>FE Team Tactical Operational Planning</li>\r\n</ul>\r\n<p> </p>",
    "compensation": null,
    "departmentId": "18780",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "IT Field Engineer Team Lead",
    "departmentLabel": "Field Engineer Team",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Manager/Supervisor",
    "jobOpeningShareUrl": "https://trtglobalsolutions.bamboohr.com/careers/65",
    "employmentStatusLabel": "Regular"
  }
}