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    "requisitionDescription": "<div><div><div><div><div><div><div><h2 data-start=\"193\" data-end=\"239\" data-pasted=\"true\"><span data-teams=\"true\" data-pasted=\"true\">Passenger Services Representative</span></h2><p data-start=\"241\" data-end=\"399\"><strong data-start=\"241\" data-end=\"256\">Reports To:</strong> Captain and Sales Representative Supervisor<br data-start=\"300\" data-end=\"303\"><strong data-start=\"303\" data-end=\"316\">Category:</strong> Non-Exempt<br data-start=\"327\" data-end=\"330\"><strong data-start=\"330\" data-end=\"347\">Salary Range:</strong>&nbsp;$18.00 per hour<br data-start=\"363\" data-end=\"366\"><strong data-start=\"366\" data-end=\"384\">Work Location:</strong> Portage Lake</p><h3 data-start=\"401\" data-end=\"427\"><strong data-start=\"405\" data-end=\"425\">Position Summary</strong></h3><p data-start=\"428\" data-end=\"803\">The <span data-teams=\"true\" data-pasted=\"true\"><strong>Passenger Services Representative</strong></span> plays a vital role in creating a welcoming and enjoyable guest experience aboard the <em data-start=\"561\" data-end=\"576\">M/V Ptarmigan</em>. This position is responsible for serving packaged snacks, beverages, and alcoholic drinks; processing retail and ticket transactions; and maintaining a clean, organized, and guest-ready counter area throughout daily sailings.</p><p data-start=\"805\" data-end=\"1152\">The ideal candidate enjoys engaging with guests in a fast-paced maritime environment, demonstrates strong attention to detail, and takes pride in supporting smooth vessel operations through teamwork and exceptional service. This position requires a current Alaska Alcohol Server Training Card and Food Handler&rsquo;s Permit prior to or upon employment.</p><h3 data-start=\"1154\" data-end=\"1199\"><strong data-start=\"1158\" data-end=\"1199\">Essential Duties and Responsibilities</strong></h3><ul data-start=\"1200\" data-end=\"2164\"><li data-start=\"1200\" data-end=\"1324\"><p data-start=\"1202\" data-end=\"1324\">Serve packaged snacks, beverages, and alcoholic drinks in compliance with all food safety and alcohol service regulations.</p></li><li data-start=\"1325\" data-end=\"1419\"><p data-start=\"1327\" data-end=\"1419\">Accurately process retail, beverage, and ticket transactions using the point-of-sale system.</p></li><li data-start=\"1420\" data-end=\"1531\"><p data-start=\"1422\" data-end=\"1531\">Greet guests warmly and provide friendly, efficient, and professional customer service throughout the cruise.</p></li><li data-start=\"1532\" data-end=\"1649\"><p data-start=\"1534\" data-end=\"1649\">Stock, rotate, and display retail merchandise and beverages to ensure proper presentation and inventory management.</p></li><li data-start=\"1650\" data-end=\"1807\"><p data-start=\"1652\" data-end=\"1807\">Work in coordination with deckhands to maintain a clean, organized vessel between sailings, including the retail counter, seating areas, and trash removal.</p></li><li data-start=\"1808\" data-end=\"1892\"><p data-start=\"1810\" data-end=\"1892\">Follow established point-of-sale, cash handling, and inventory control procedures.</p></li><li data-start=\"1893\" data-end=\"1994\"><p data-start=\"1895\" data-end=\"1994\">Support daily opening and closing duties, including restocking and preparing for upcoming sailings.</p></li><li data-start=\"1995\" data-end=\"2128\"><p data-start=\"1997\" data-end=\"2128\">Collaborate closely with the Captain, vessel crew, and fellow team members to ensure smooth operations and high guest satisfaction.</p></li><li data-start=\"2129\" data-end=\"2164\"><p data-start=\"2131\" data-end=\"2164\">Perform other duties as assigned.</p></li></ul><h3 data-start=\"2166\" data-end=\"2214\"><strong data-start=\"2170\" data-end=\"2214\">Physical Requirements &amp; Work Environment</strong></h3><ul data-start=\"2215\" data-end=\"2580\"><li data-start=\"2215\" data-end=\"2286\"><p data-start=\"2217\" data-end=\"2286\">Ability to stand for extended periods and perform repetitive motions.</p></li><li data-start=\"2287\" data-end=\"2338\"><p data-start=\"2289\" data-end=\"2338\">Ability to bend, reach, and lift up to 40 pounds.</p></li><li data-start=\"2339\" data-end=\"2456\"><p data-start=\"2341\" data-end=\"2456\">Work is performed aboard a vessel in a fast-paced maritime environment with exposure to varying weather conditions.</p></li><li data-start=\"2457\" data-end=\"2580\"><p data-start=\"2459\" data-end=\"2580\">Must be able to work a flexible schedule, including weekends, holidays, and potential overtime during the tourism season.</p></li></ul><h3 data-start=\"2582\" data-end=\"2604\"><strong data-start=\"2586\" data-end=\"2604\">Qualifications</strong></h3><ul data-start=\"2605\" data-end=\"3005\"><li data-start=\"2605\" data-end=\"2640\"><p data-start=\"2607\" data-end=\"2640\">Must be at least 21 years of age.</p></li><li data-start=\"2641\" data-end=\"2750\"><p data-start=\"2643\" data-end=\"2750\">Current Alaska Alcohol Server Training Card and Food Handler&rsquo;s Permit required prior to or upon employment.</p></li><li data-start=\"2751\" data-end=\"2810\"><p data-start=\"2753\" data-end=\"2810\">Previous customer service or retail experience preferred.</p></li><li data-start=\"2811\" data-end=\"2859\"><p data-start=\"2813\" data-end=\"2859\">Strong interpersonal and communication skills.</p></li><li data-start=\"2860\" data-end=\"2933\"><p data-start=\"2862\" data-end=\"2933\">Ability to work effectively as part of a team in a dynamic environment.</p></li><li data-start=\"2934\" data-end=\"3005\"><p data-start=\"2936\" data-end=\"3005\">Reliable, detail-oriented, and committed to guest service excellence.</p></li></ul><h3 data-start=\"3007\" data-end=\"3037\"><strong data-start=\"3011\" data-end=\"3037\">Shareholder Preference</strong></h3><p data-start=\"3038\" data-end=\"3350\">Portage Glacier Cruises is owned by <strong data-start=\"3074\" data-end=\"3085\">Na Dena</strong>, a partnership between <strong data-start=\"3109\" data-end=\"3135\">Huna Totem Corporation</strong> and <strong data-start=\"3140\" data-end=\"3158\">Doyon, Limited</strong>. <strong data-start=\"3160\" data-end=\"3262\">Shareholders and descendants of Huna Totem Corporation and Doyon, Limited will be given preference</strong> in hiring, training, and advancement when qualifications and experience are comparable.</p></div></div></div></div></div></div></div>\n",
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