Design Operations & Transformation Lead

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    "datePosted": "2026-04-28",
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    "description": "<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Role Description </span><span>–</span><span> Design Operations &amp; Transformation Lead</span></span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Remote. </span></span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>About Greenpark</span></span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>Greenpark is a global, award-winning digital agency specialising in omnichannel search and social. Our raison </span><span>d’etre</span><span> is to create am</span><span>az</span><span>ing content that people and algorithms love. How? Through data-led and performance-driven search and social content to help brands create meaningful connections that </span><span>impact</span><span> people's lives. Our unique </span><span>expertise</span><span> in Omnichannel Search &amp; Insights, Creative Content and Performance Tech are delivered to our clients via an ad agency and in-house models. We do this for a global client portfolio including Unilever, Campari Group, AIA, Sanofi, Nestle, Lipton, Kimberley Clark, Straumann, Ricola, Globe Telecom, and more.</span></span><span> </span></p>\n<p><span><br></span></p>\n<p><span style=\"font-weight: bold\"><span><span>About the role</span></span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>The Senior Designer will lead the creation, governance, and adoption of </span><span>the </span><span>Client’s global and local content design standards across studios and markets. Operating above market, this role sets the bar for content quality, consistency, and efficiency, embedding design excellence into end</span></span><span>‑</span><span><span>to</span></span><span>‑</span><span><span>end content operations. The Senior Designer will drive innovation—especially in AI</span></span><span>‑</span><span><span>enabled workflows, advanced visualization (3D, AR), and modern creative tooling—while partnering closely with GBS, Commercial, and Omnichannel Excellence to accelerate impact at scale.</span></span><span> </span><br></p>\n<p><span> </span></p>\n<p><span><span>This is an in-house role within Greenpark, dedicated exclusively to supporting our phar</span></span><span><span>maceutical client. You will be fully embedded within the client team, working solely on their projects. This means </span><span>you’ll</span><span> collaborate closely with their teams, gain deep exposure to a global brand, and </span><span>operate</span><span> as an integrated part of their day-to-day organisation</span><span>.  </span></span><span> </span></p>\n<p><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>What </span><span>you’ll</span><span> do</span></span></span><span> </span></p>\n<p><br></p>\n<p><span> </span><span><span>Design Standards and Governance</span></span><span> </span></p>\n<ul>\n<li><span><span>Establish, document, and </span><span>maintain</span><span> global design standards, patterns, and guardrails for omnichannel content (modular and long</span></span><span>‑</span><span><span>form), ensuring adaptability for local market needs.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Build and evolve a holistic design system spanning brand expression, motion principles, accessibility, localization, and regulated content requirements.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Define quality benchmarks, review mechanisms, and acceptance criteria; lead design reviews for high</span></span><span>‑</span><span><span>impact initiatives and campaigns.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span><span>Workstreams and Operating Model</span></span><span> </span></p>\n<ul>\n<li><span><span>Architect scalable workstreams for content creation across global and local studios, including intake, briefing, modular production, QA, and versioning.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Define roles, RACI, and SLAs for design workflows; </span><span>optimize</span><span> end</span></span><span>‑</span><span><span>to</span></span><span>‑</span><span><span>end throughput in partnership with GBS and Content Operations.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Create playbooks, templates, and reusable components to reduce rework and accelerate delivery.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span><span>Innovation, AI, and Advanced Tooling</span></span><span> </span></p>\n<ul>\n<li><span><span>Lead pilots and adoption of AI</span></span><span>‑</span><span><span>assisted design workflows (e.g., content generation, versioning, semantic search, rapid prototyping) with a focus on quality, ethics, and compliance.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Introduce and standardize use of advanced tools including 3D </span><span>modeling</span><span>, real</span></span><span>‑</span><span><span>time engines, augmented reality, and motion systems; integrate into content pipelines.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Evaluate, select, and onboard creative tools; define best practices for prompt engineering, dataset governance, and performance tracking for AI features.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span><span>Subject Matter Expertise and Problem Solving</span></span><span> </span></p>\n<ul>\n<li><span><span>Serve as SME across asset types (static, motion, interactive, 3D/AR, email, web, social, in</span></span><span>‑</span><span><span>field materials, and modular content components).</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Troubleshoot complex design and production challenges—file architecture, </span><span>color</span><span> management, accessibility, performance, device compatibility, and localization.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Coach studio teams on advanced techniques, non</span></span><span>‑</span><span><span>destructive workflows, and efficiency hacks.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span><span>Cross</span></span><span>‑</span><span><span>Functional Collaboration</span></span><span> </span></p>\n<ul>\n<li><span><span>Partner with </span><span>Client</span><span> GBS, Commercial, and Omnichannel Excellence to align standards with business priorities, platform capabilities, and measurement frameworks.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Embed design thinking, UX, and UI best practices into key initiatives, including brand.com, HCP and patient experiences, and field enablement tools.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span><span>Measurement and Continuous Improvement</span></span><span> </span></p>\n<ul>\n<li><span><span>Define KPIs for design quality, cycle time, reuse rates, localization speed, and content performance; build feedback loops to iterate standards.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Conduct audits and maturity assessments across markets; prioritize uplift plans and share learnings globally.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Maintain a roadmap for design standards, tools, and capability building; report progress to leadership.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>About you</span></span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Experience</span></span></span><span> </span></p>\n<ul>\n<li><span><span>8–12+ years in design for omnichannel content, including leadership of multi</span></span><span>‑</span><span><span>market or above</span></span><span>‑</span><span><span>market programs.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Proven </span><span>track record</span><span> building and governing design systems or standards in complex, regulated environments; pharma/healthcare experience preferred.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Hands</span></span><span>‑</span><span><span>on </span><span>expertise</span><span> with advanced creative technologies: 3D </span><span>modeling</span><span>/animation (e.g., Blender, Cinema 4D), real</span></span><span>‑</span><span><span>time engines (e.g., Unity/Unreal), AR frameworks, and motion design.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Demonstrated experience with AI</span></span><span>‑</span><span><span>enabled design workflows and tools (e.g., image/video generation, layout assistants, asset tagging, </span><span>component</span><span> libraries).</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Portfolio </span><span>showcasing</span><span> systems thinking, high craft quality, and measurable impact at scale.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Skills</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Mastery in visual design, motion, typography, </span><span>color</span><span>, layout, and component</span></span><span>‑</span><span><span>based systems; strong understanding of accessibility and inclusive design.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Proficiency</span><span> in UX/UI methods: design thinking, journey mapping, rapid prototyping, usability heuristics, and collaboration with research.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Deep knowledge of production workflows, version control, file standards, </span><span>color</span><span> pipelines, and localization for print, web, app, and experiential media.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong stakeholder management and facilitation skills; ability to align diverse teams on standards and drive adoption.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Analytical mindset to define and interpret design KPIs; ability to translate insights into standards and tooling improvements.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Education</span></span></span><span> </span></p>\n<p><span> </span></p>\n<ul>\n<li><span><span>Bachelor’s or </span><span>Master’s in Design</span><span>, Human–Computer Interaction, Visual Communication, or related field, or equivalent experience.</span></span><span> </span></li>\n</ul>\n<p><span><span>Occasional travel to global and priority local markets for assessments, onboarding, and training.</span></span><span> </span></p>",
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