Customer Service Manager

{
  "content_hash": "fc18f58e0daba500be5dfc9f21f54c9e527db726ba48cfa71d9bdb3051a6f386",
  "source_hash": "b65eae9b0bc135fd1f714bcdc7a947b945c3270e0625e75418d381681c7aa74a",
  "last_changed_at": "2026-05-31T17:53:28.293Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "JUF 30 South Wells, Chicago, IL, United States",
    "city": "Chicago",
    "region": "IL",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:13:02.706Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "JUF 30 South Wells, Chicago, IL, United States",
      "city": "Chicago",
      "region": "IL",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "day",
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "Id": "3ee297c7-6bfc-46c8-805b-034c9c415d02",
  "Title": "Customer Service Manager",
  "Distance": null,
  "Featured": false,
  "FullTime": true,
  "Locations": [
    {
      "Id": "34eb6e78-1547-5ae8-bc58-c41d1ca940e8",
      "Address": {
        "City": "Chicago",
        "Line1": "JUF/JF 30 S Wells",
        "Line2": "30 South Wells Street",
        "State": {
          "Code": "IL",
          "Name": "Illinois"
        },
        "Country": {
          "Code": "USA",
          "Name": "United States"
        },
        "PostalCode": "60606"
      },
      "Coordinates": {
        "Latitude": 41.881682897260106,
        "Longitude": -87.63781626400541
      },
      "DisplayName": false,
      "LocalizedName": "JUF 30 South Wells",
      "SourceOfTruth": 1,
      "DisplayAddress": true,
      "DisplayLocationId": false,
      "DisplayDescription": false,
      "LocalizedLocationId": null,
      "DisplayStreetAddress": false,
      "LocalizedDescription": "JUF 30 South Wells"
    }
  ],
  "MatchScore": 1,
  "PostedDate": "2026-04-30T16:40:41.915Z",
  "JobCategoryName": "JUF Campaign",
  "JobLocationType": 0,
  "OpportunityType": 0,
  "BriefDescription": "The Customer Service Manager is responsible for leading the team responsible for answering phone calls, managing voicemail and email queues, and other donor-facing operations within Donor Services, ensuring a high-quality, responsive, and consistent experience for donors and internal partners. This role oversees customer service workflows and queues, supports issue escalation and problem resolution, supervises staff handling frontline donor interactions (e.g., incoming phone calls), and maintains documentation and training resources that support service excellence. In collaboration with the Daily Operations Manager, this role is cross-trained across functional areas to support operational continuity and departmental needs.",
  "MatchedLocations": [],
  "RequisitionNumber": "CUSTO005177"
}