Home › Companies › Foundant Technologies Inc. › Technical Account Manager
Technical Account Manager
Foundant Technologies Inc. · Remote (United States), United States · Remote · Active · Rippling ATS
Job facts
| Field | Value |
|---|---|
| Company | Foundant Technologies Inc. |
| Title | Technical Account Manager |
| Normalized title | - |
| Department / team | 1440 Deploy |
| Location | United States |
| Work model | Remote / Remote |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Rippling ATS |
| Posted / first seen | 2026-03-23 / 2026-05-29 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Foundant Technologies Inc.. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Rippling ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| Department jobs | Active postings in 1440 Deploy. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Foundant Technologies Inc. |
| Source | 5c637f24-d9ad-4900-b316-e63657843b17 |
| ATS provider | Rippling ATS |
Description
company
About Foundant
At Foundant, we empower mission-driven organizations to manage their data, workflows, and impact with our comprehensive software solutions. From grant management and community foundations to process automation and data collaboration, our combined expertise supports a diverse range of organizations - from nonprofits and charitable entities to corporations and governments.
We’ve created a powerhouse of solutions designed to meet the unique needs of organizations striving to make a difference. Together, we’re setting new standards in innovation, flexibility, and impact management by helping organizations achieve their missions more efficiently and effectively.
About the Role
We are seeking an experienced Technical Account Manager to serve as the primary technical advisor for our enterprise clients implementing complex low-code platform solutions. This role combines deep technical expertise with strategic relationship management, ensuring our clients maximize the value of their implementations while maintaining optimal system performance and adoption.
Where You’ll Work
As a remote-first workplace, we believe in offering flexibility and the freedom to work where it suits you best, while staying connected through technology. Our global network of talent is supported by physical office hubs and virtual collaboration, fostering a dynamic environment where innovation and growth thrive. With headquarters in Bozeman, Montana (Foundant), Toronto, Canada (SmartSimple), and our EMEA office in Dublin, Ireland, you’ll be part of a globally connected team. Whether you’re working remotely or from one of our office locations, you’ll be contributing to a vibrant, collaborative culture focused on driving meaningful impact across the world.
role
What You’ll Do
Technical Partnership & Advisory: You will act as a trusted technical advisor to assigned enterprise accounts, developing a comprehensive understanding of their business objectives, technical architecture, and implementation roadmap. This involves regularly engaging with client stakeholders—from developers to IT leadership—to align our platform capabilities with their evolving needs. Proactive Technical Support: Rather than simply responding to issues, you will anticipate potential challenges by monitoring system health, analyzing usage patterns, and conducting regular technical reviews. You'll identify optimization opportunities, recommend best practices for complex implementations, and help clients avoid common pitfalls before they impact business operations. Complex Issue Resolution: When technical challenges arise, you will lead troubleshooting efforts for sophisticated implementation issues that require deep platform knowledge. This includes analyzing application architecture, identifying root causes in custom integrations or workflows, and coordinating with internal engineering teams when necessary to drive resolution. Implementation Guidance: You will provide architectural guidance and technical recommendations during critical phases of client implementations, particularly for complex use cases involving integrations, custom components, or high-volume data operations. This includes reviewing solution designs, suggesting performance optimizations, and ensuring adherence to platform best practices. Knowledge Transfer & Enablement: A key aspect of this role is elevating the technical capabilities of client teams through tailored training, documentation, and hands-on guidance. You'll help development teams master advanced platform features, troubleshoot independently, and build solutions that are scalable and maintainable. Product Feedback Loop: You will serve as the voice of the customer internally, synthesizing technical feedback and feature requests from your accounts to inform product development priorities. This includes clearly articulating client use cases and technical requirements to our product and engineering teams.
What You’ll Need
5+ years of experience in technical support, solutions architecture, or technical account management roles. Strong hands-on experience with low-code/no-code development platforms. Demonstrated ability to understand and troubleshoot complex technical architectures, including APIs, integrations, databases, and authentication systems. Experience supporting enterprise software implementations with multiple stakeholders and dependencies. Excellent problem-solving skills with the ability to analyze logs, diagnose system behavior, and identify root causes. Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences. Proven track record of building trusted relationships with enterprise clients Preferred Qualifications:
Experience with complex implementations based on the SmartSimple platform or one or more of these commonly used low-code platforms (e.g., Mendix, OutSystems, Microsoft Power Platform, Salesforce). Background in B2B SaaS software development or systems administration. Familiarity with cloud infrastructure (AWS, Azure, GCP) and DevOps practices. Understanding of security, compliance, and governance requirements in enterprise environments. Professional certifications relevant to low-code platforms or enterprise architecture
What Success Looks Like
High client satisfaction scores and strong renewal rates across your account portfolio. Reduced escalation rates as clients become more self-sufficient through your guidance. Proactive identification of technical risks that prevent major incidents. Successful navigation of complex implementations from planning through production deployment. Regular advocacy that results in product improvements addressing real client needs This role requires someone who thrives at the intersection of technology and relationship management—someone who can dive deep into technical details while never losing sight of the business outcomes that matter most to our clients.
Why You’ll Love Working at Foundant
At the heart of everything we do is a commitment to innovation and making a positive impact. Whether you’re working on projects that empower not-for-profits, community foundations, or corporations, your contributions will help drive real-world change. We offer competitive salary and benefits, including tuition, and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives. With our Flexible PTO policy, you’ll have the freedom to manage your time in a way that supports your personal well-being and professional success. We’re committed to your professional and personal development. With our merger, you'll have the chance to collaborate across teams, giving you exposure to diverse ideas, expertise, and projects that span multiple industries. As part of a larger organization, you’ll have even more opportunities to grow your career. Whether it’s exploring new roles, leadership opportunities, or shifting to a different department, we support internal mobility to help you achieve your career goals You’ll enjoy autonomy and responsibility, empowering you to approach your work creatively and independently, fostering innovation and independent thought. Employee recognition is a core part of our culture. When you do a great job, we make sure everyone knows about it!
Foundant is an equal opportunity employer, committed to building a diverse workforce that represents the communities we serve. We welcome and encourage applications from all qualified candidates, and will consider all applicants without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, Indigenous status, age, disability, or individuals who may require accommodation.
In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act (AODA), and other applicable legislation, Foundant is also committed to providing accommodations throughout the interview and employment process. Accommodations are available upon request for candidates participating in all aspects of the selection process. If you have accessibility requirements during the recruitment process and require accommodation, please contact [email protected].
Full job record
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| Title | Technical Account Manager |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Remote (United States), United States |
| Department | 1440 Deploy |
| Team | — |
| Employment Type | full_time |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | — |
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| Salary Raw | — |
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| Source URL | https://ats.rippling.com/foundant-careers/jobs/aee60b6f-b032-42c9-ac0f-93147180becb |
| Apply URL | https://ats.rippling.com/foundant-careers/jobs/aee60b6f-b032-42c9-ac0f-93147180becb |
| First Seen At | 2026-05-29 07:12:11Z |
| Last Seen At | 2026-06-06 20:28:19Z |
| Last Checked At | 2026-06-06 20:28:19Z |
| Last Changed At | 2026-06-06 20:28:19Z |
| Inactive At | — |
| Source Posted At | 2026-03-23 20:01:02Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=foundant-careers/date=2026-06-06/2026-06-06T20-28-17-588Z-cbf2397c9cd4e15a8ded6c87c717b26f2b51bd9214e26ebf24149bca9a55a79b.json |
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This involves regularly engaging with client stakeholders—from developers to IT leadership—to align our platform capabilities with their evolving needs.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Proactive Technical Support: Rather than simply responding to issues, you will anticipate potential challenges by monitoring system health, analyzing usage patterns, and conducting regular technical reviews. 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This includes analyzing application architecture, identifying root causes in custom integrations or workflows, and coordinating with internal engineering teams when necessary to drive resolution.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Implementation Guidance: You will provide architectural guidance and technical recommendations during critical phases of client implementations, particularly for complex use cases involving integrations, custom components, or high-volume data operations. This includes reviewing solution designs, suggesting performance optimizations, and ensuring adherence to platform best practices.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Knowledge Transfer & Enablement: A key aspect of this role is elevating the technical capabilities of client teams through tailored training, documentation, and hands-on guidance. You'll help development teams master advanced platform features, troubleshoot independently, and build solutions that are scalable and maintainable.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Product Feedback Loop: You will serve as the voice of the customer internally, synthesizing technical feedback and feature requests from your accounts to inform product development priorities. 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style=\"color:rgb(0,0,0);font-size:9.75pt;text-decoration:underline;white-space:pre-wrap;\"> </span></u><u><i><b><strong style=\"color:rgb(0,0,0);font-size:9.75pt;text-decoration:underline;font-style:italic;white-space:pre-wrap;\">Need</strong></b></i></u></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">5+ years of experience in technical support, solutions architecture, or technical account management roles.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Strong hands-on experience with low-code/no-code development platforms.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Demonstrated ability to understand and troubleshoot complex technical architectures, including APIs, integrations, databases, and authentication systems.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Experience supporting enterprise software implementations with multiple stakeholders and dependencies.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Excellent problem-solving skills with the ability to analyze logs, diagnose system behavior, and identify root causes.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Proven track record of building trusted relationships with enterprise clients</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><i><em style=\"font-size:9.75pt;white-space:pre-wrap;\">Preferred Qualifications:</em></i></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Experience with complex implementations based on the SmartSimple platform or one or more of these commonly used low-code platforms (e.g., Mendix, OutSystems, Microsoft Power Platform, Salesforce).</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Background in B2B SaaS software development or systems administration.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Familiarity with cloud infrastructure (AWS, Azure, GCP) and DevOps practices.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Understanding of security, compliance, and governance requirements in enterprise environments.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Professional certifications relevant to low-code platforms or enterprise architecture</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><u><i><b><strong style=\"font-size:9.75pt;text-decoration:underline;font-style:italic;white-space:pre-wrap;\">What Success Looks Like</strong></b></i></u></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">High client satisfaction scores and strong renewal rates across your account portfolio.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Reduced escalation rates as clients become more self-sufficient through your guidance.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Proactive identification of technical risks that prevent major incidents.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Successful navigation of complex implementations from planning through production deployment.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Regular advocacy that results in product improvements addressing real client needs</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">This role requires someone who thrives at the intersection of technology and relationship management—someone who can dive deep into technical details while never losing sight of the business outcomes that matter most to our clients.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><u><i><b><strong style=\"font-size:9.75pt;text-decoration:underline;font-style:italic;white-space:pre-wrap;\">Why You’ll Love Working at Foundant</strong></b></i></u></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">At the heart of everything we do is a commitment to innovation and making a positive impact. Whether you’re working on projects that empower not-for-profits, community foundations, or corporations, your contributions will help drive real-world change. </span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">We offer competitive salary and benefits, including tuition, and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives. </span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">With our Flexible PTO policy, you’ll have the freedom to manage your time in a way that supports your personal well-being and professional success. </span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">We’re committed to your professional and personal development. 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Whether it’s exploring new roles, leadership opportunities, or shifting to a different department, we support internal mobility to help you achieve your career goals </span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">You’ll enjoy autonomy and responsibility, empowering you to approach your work creatively and independently, fostering innovation and independent thought. </span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Employee recognition is a core part of our culture. 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