Patient Service Specialist- Radiation Oncology-Full Time

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    "ExternalDescriptionStr": "<p>Join Our Team as a Patient Service Specialist!&nbsp;</p><p>Position Details</p><p>Full Time ( 40 hours / benefits)</p><p>7-4&nbsp;</p><p>Monday through Friday</p><p>pay ranges from $17.34-$23.96</p><p>&nbsp;</p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\"><strong>Position Summary:</strong></span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">The Patient Service Specialist provides direct, daily operational front office support.&nbsp; The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties.&nbsp; This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.</span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\"><strong>Education, License &amp; Cert:</strong></span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.</span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\"><strong>Experience:</strong></span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred.&nbsp; Must be comfortable with computers and learning new applications.</span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\"><strong>Essential Functions:</strong></span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">1.&nbsp;&nbsp;&nbsp;&nbsp; Responsible for greeting every patient in a courteous, professional, and timely manner Every Time.</span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">2.&nbsp;&nbsp;&nbsp;&nbsp; Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards.&nbsp; Screens telephone calls, takes messages and provides information.</span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">3.&nbsp;&nbsp;&nbsp;&nbsp; Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.</span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">4.&nbsp;&nbsp;&nbsp;&nbsp; Registers patient.&nbsp; Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.</span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">5.&nbsp;&nbsp;&nbsp;&nbsp; Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals if applicable.</span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">6.&nbsp;&nbsp;&nbsp;&nbsp; Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines if applicable.</span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">7.&nbsp;&nbsp;&nbsp;&nbsp; Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy if applicable.</span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">8.&nbsp;&nbsp;&nbsp;&nbsp; Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information.&nbsp; Keeps patients informed of any delays.</span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">9.&nbsp;&nbsp;&nbsp;&nbsp; Adheres to departmental and organizational policies and attends meetings/huddles as required.</span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">10.&nbsp;&nbsp;&nbsp; Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure.</span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">11.&nbsp;&nbsp;&nbsp; Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.</span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">12.&nbsp;&nbsp;&nbsp; Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.</span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\"><strong>Other Duties:</strong></span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">1. 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