Real Estate Software Support Specialist

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  "detail_job_opening": {
    "location": {
      "city": "Brisbane, Newstead",
      "state": "Queensland",
      "postalCode": "4006",
      "addressCountry": "Australia"
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    "datePosted": "2026-05-31",
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    "description": "<p><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Real Estate Software Support Specialist</span><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\"><br></span><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt\">Join a growing SaaS company delivering real impact in the property technology space</span></p>\n<p><br></p>\n<p><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">About Rex Software</span><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\"><br></span><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt\">Rex Software is a leading Australian SaaS platform designed to empower real estate professionals with intuitive and innovative tools that streamline operations and drive productivity. Trusted by thousands of agencies across Australia, New Zealand, and the UK, we are passionate about creating products that make work life easier and more enjoyable for our users</span></p>\n<p><br></p>\n<p><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">The Opportunity</span><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\"><br></span><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt\">We are looking for a proactive and technically minded Real Estate Software Support Specialist to join our high-performing support team. If you thrive on solving complex issues, enjoy helping others, and take pride in delivering an excellent customer experience, this role is for you</span></p>\n<p><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt\">As the first point of contact for our users, you will play a key role in maintaining high levels of customer satisfaction. This is not just about troubleshooting, you will be diving into user challenges, identifying root causes, and helping shape a seamless product experience</span></p>\n<p><br></p>\n<p><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Key Responsibilities</span><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\"><br></span><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt\">• Respond to customer queries via phone, email, and chat with clarity, professionalism, and empathy</span><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt\"><br></span><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt\">• Investigate and resolve technical issues by replicating client scenarios and identifying root causes</span><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt\"><br></span><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt\">• Log, manage, and monitor support tickets through to resolution</span><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt\"><br></span><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt\">• Escalate complex issues to internal teams when needed</span><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt\"><br></span><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt\">• Contribute to internal knowledge sharing and improve help guides and self-service resources</span><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt\"><br></span><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt\">• Capture user feedback and insights to help improve the product</span></p>\n<p><br></p>\n<p><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">About You</span><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\"><br></span><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt\">• You have experience in a customer support or technical support role</span><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt\"><br></span><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt\">• You are curious, analytical, and love solving problems</span><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt\"><br></span><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt\">• You are confident communicating with customers and can explain complex ideas simply</span><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt\"><br></span><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt\">• You are adaptable and able to manage competing priorities with a calm and positive approach</span><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt\"><br></span><span style=\"color: #2e3849; font-family: Arial,sans-serif; font-size: 12pt\">• Experience in real estate, property technology, or SaaS is a bonus</span></p>",
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    "minimumExperience": "Mid-level",
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