Pension Administrator - Evening Shift

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    "ShortDescriptionStr": "About WTW\n\nWillis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.\nWe design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.\nTogether, we unlock potential",
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    "ExternalDescriptionStr": "<p><strong>About WTW</strong></p><p>Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.<br>We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.<br>Together, we unlock potential.</p><p>&nbsp;</p><p><span lang=\"EN-US\"><strong>About Pension Outsourcing Team:</strong></span></p><p><span lang=\"EN-US\">The Pension Outsourcing Team within WTW forms a core part of the firm’s Health Wealth &amp; Career (HWC) segment. The Pensions Administrator will be part of an administration team responsible for servicing member and client queries related to defined benefit pension schemes. The role supports high‑performing pension operations through accurate administration, client servicing, reporting, and collaboration with onshore and offshore stakeholders, while upholding organizational values and service standards.</span></p><p><span><strong>About the Role</strong></span></p><ul><li><span>This role sits within the <strong>Retirement Business Unit</strong> and focuses on providing high‑quality administration support for <strong>Defined Benefit (DB)</strong> pension schemes — primarily for <strong>North America/Canada</strong>.</span></li><li><p style=\"margin-bottom: 0in;\">The role of Administrator is to work within an administration team servicing both member and client queries in relation to defined benefit pension schemes.</p><p style=\"margin-bottom: 0in;\">&nbsp;</p></li><li><span lang=\"EN-US\"><strong>Key Responsibilities</strong></span></li><li><span lang=\"EN-US\"><strong>1. Billing Operations Support</strong></span></li><li><span lang=\"EN-US\">Accurately complete timesheets within agreed timelines to support billing accuracy.</span></li><li><span lang=\"EN-US\">Ensure individual chargeable hours targets are met in line with business expectations.</span></li><li><span lang=\"EN-US\">Monitor personal workload and delivery time to ensure efficient utilization of billable time.</span></li><li><span lang=\"EN-US\">Support administrative processes linked to client billing and operational tracking.</span></li><li><span lang=\"EN-US\"><strong>2. Service Delivery</strong></span></li><li><span lang=\"EN-US\">Deliver high‑quality pension administration services for defined benefit pension schemes, ensuring accuracy, consistency, and timeliness.</span></li><li><span lang=\"EN-US\">Process routine and recurring administration activities such as benefit calculations, forms reviews, and payment processing with guidance from senior team members.</span></li><li><span lang=\"EN-US\">Respond to member and client queries using approved procedures, standard templates, and service frameworks.</span></li><li><span lang=\"EN-US\">Maintain a strong client‑focused approach, ensuring all communications meet defined quality and service standards.</span></li><li><span lang=\"EN-US\">Act as a point of reference for standard automated cases and day‑to‑day operational queries.</span></li><li><span lang=\"EN-US\"><strong>3. Controls</strong></span></li><li><span lang=\"EN-US\">Perform manual and automated calculations with a high level of accuracy, ensuring adherence to internal controls and procedural guidelines.</span></li><li><span lang=\"EN-US\">Identify, flag, and escalate potential errors, risks, issues, or complaint cases in line with established processes.</span></li><li><span lang=\"EN-US\">Seek clarification and corrective guidance promptly where discrepancies or errors are identified.</span></li><li><span lang=\"EN-US\">Ensure compliance with firm policies, pension regulations, and client‑specific governance requirements.</span></li><li><span lang=\"EN-US\">Monitor own workflow to ensure service level agreements (SLAs) and internal quality standards are consistently achieved.</span></li><li><span lang=\"EN-US\"><strong>4. Continuous Improvement</strong></span></li><li><span lang=\"EN-US\">Proactively identify opportunities to improve service delivery, efficiency, and client outcomes.</span></li><li><span lang=\"EN-US\">Share improvement ideas, process gaps, or enhancement suggestions with Senior Administrators or Team Leaders.</span></li><li><span lang=\"EN-US\">Maintain and regularly update the skills matrix to reflect current capabilities and development goals.</span></li><li><span lang=\"EN-US\">Take ownership of personal development by identifying learning needs and raising them with the Administration Co‑ordinator.</span></li><li><span lang=\"EN-US\">Demonstrate and embed the firm’s values and behaviors in daily work and decision‑making.</span></li><li><span lang=\"EN-US\"><strong>5. Collaboration and Stakeholder Management</strong></span></li><li><span lang=\"EN-US\">Work effectively within the administration team, supporting colleagues during peak workloads and providing holiday cover where required.</span></li><li><span lang=\"EN-US\">Assist the wider team with more complex cases or project‑based work when requested.</span></li><li><span lang=\"EN-US\">Build and maintain positive working relationships with internal stakeholders, team leaders, and cross‑regional colleagues.</span></li><li><span lang=\"EN-US\">Develop a strong understanding of client pension schemes to support informed interactions and service delivery.</span></li><li><span lang=\"EN-US\">Represent the organisation professionally, reinforcing trust and promoting the brand through high‑quality client and member interactions.</span>rgets are met.</li></ul>",
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    "ExternalPostedStartDate": "2026-05-30T08:29:16+00:00",
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