SENIOR DIRECTOR, CUSTOMER OPERATIONS

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    "ExternalDescriptionStr": "<p>The Sr. Director, Customer Operations is a global leadership role responsible for delivering a world‑class customer experience for our top customers. This leader will oversee a high‑performing, customer‑facing operations organization that manages order‑to‑cash, customer service, demand inputs, and proactive supply assurance. The ideal candidate is a strategic operator who thrives in a fast‑paced, highly cross‑functional environment and can elevate both customer satisfaction and internal operational excellence.</p>",
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    "CorporateDescriptionStr": "<div>\n <b>onsemi&nbsp;</b><span class=\"ui-provider\">(Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world.<br></span>\n</div>\n<div>\n <span class=\"ui-provider\"><br></span>\n</div>\n<div>\n <p style=\"margin: 0in\"><b><span style=\"font-weight: normal\">More details about our company benefits can be found here:</span></b></p>\n <p style=\"margin: 0in\"><a href=\"https://www.onsemi.com/careers/career-benefits\" target=\"_blank\" rel=\"nofollow\">https://www.onsemi.com/careers/career-benefits</a></p>\n</div>",
    "ExternalPostedStartDate": "2026-06-01T18:22:00+00:00",
    "ExternalQualificationsStr": "<ul>\n <li>12+ years of experience in Customer Operations, Order Management, Supply Chain, or related fields, with at least 5 years in a senior leadership role.</li>\n <li>Proven success leading global teams in a complex, fast‑paced environment.</li>\n <li>Deep expertise in order‑to‑cash processes, customer service operations, and cross‑functional supply chain collaboration.</li>\n <li>Strong analytical, problem‑solving, and decision‑making skills.</li>\n <li>Exceptional communication and executive‑level presence, with the ability to influence across functions and geographies.</li>\n <li>Experience working with large enterprise customers and managing high‑stakes operational escalations.</li>\n <li>Demonstrated ability to build scalable processes, systems, and teams.</li>\n</ul>\n<p>&nbsp;</p>\n<p><strong>Success in This Role Looks Like</strong></p>\n<ul>\n <li>Consistently high customer satisfaction and service levels.</li>\n <li>Predictable, accurate order‑to‑cash execution for top customers.</li>\n <li>Early detection and mitigation of supply risks.</li>\n <li>Strong cross‑functional alignment between Customer Operations, Supply Chain, Sales, and Back Office.</li>\n <li>A high‑performing, engaged global team with clear processes and accountability.</li>\n</ul>\n<p>&nbsp;</p>",
    "InternalQualificationsStr": "<ul>\n <li>12+ years of experience in Customer Operations, Order Management, Supply Chain, or related fields, with at least 5 years in a senior leadership role.</li>\n <li>Proven success leading global teams in a complex, fast‑paced environment.</li>\n <li>Deep expertise in order‑to‑cash processes, customer service operations, and cross‑functional supply chain collaboration.</li>\n <li>Strong analytical, problem‑solving, and decision‑making skills.</li>\n <li>Exceptional communication and executive‑level presence, with the ability to influence across functions and geographies.</li>\n <li>Experience working with large enterprise customers and managing high‑stakes operational escalations.</li>\n <li>Demonstrated ability to build scalable processes, systems, and teams.</li>\n</ul>\n<p>&nbsp;</p>\n<p><strong>Success in This Role Looks Like</strong></p>\n<ul>\n <li>Consistently high customer satisfaction and service levels.</li>\n <li>Predictable, accurate order‑to‑cash execution for top customers.</li>\n <li>Early detection and mitigation of supply risks.</li>\n <li>Strong cross‑functional alignment between Customer Operations, Supply Chain, Sales, and Back Office.</li>\n <li>A high‑performing, engaged global team with clear processes and accountability.</li>\n</ul>\n<p>&nbsp;</p>",
    "OrganizationDescriptionStr": "<span>We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.</span><span></span>\n<div>\n <br/>\n</div>\n<div>\n <br/>\n</div>\n<div>\n <b>onsemi</b>&nbsp;is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, ancestry, national origin, age, marital status, pregnancy, sex, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity, gender expression, or any other protected category under applicable federal, state, or local laws.\n</div>\n<div>\n <br/>\n</div>\n<div>\n If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact&nbsp;<span><a href=\"mailto:[email protected]\" target=\"_blank\">[email protected]</a></span> for assistance.\n</div>",
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