Customer Service Representative

{
  "content_hash": "84f6e978299625f23edbccdfd9ad61ad977f9c3ba794a9d79106b7da3320402a",
  "source_hash": "214e5df9159c309e28a0e74e1670f0611e1a2004d17b4613d0b02421fdfc0179",
  "last_changed_at": "2026-06-02T10:44:24.465Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Remote, USA",
    "city": null,
    "region": null,
    "country": "United States",
    "is_remote": true,
    "confidence": 0.95
  },
  "salary_max": 63000,
  "salary_min": 53000,
  "inferred_at": "2026-06-04T11:32:53.420Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Remote, USA",
      "city": null,
      "region": null,
      "country": "United States",
      "is_remote": true,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": "year",
  "workplace_type": "remote",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "Who You Are:",
      "content": "<div>Reporting to our Vice President of Charter <a href=\"https://www.linkedin.com/in/paulegger/\">Paul Egger</a>, the Customer Service Representative (CSR) plays a critical role in converting inbound demand into booked charter revenue while delivering a high-quality customer experience. This position serves as the front line for customer engagement, managing the full lifecycle from initial inquiry through quotation, follow-up, and booking support. This is not a passive service role — the CSR is expected to actively drive conversion, respond with urgency, and contribute directly to revenue growth.</div>"
    },
    {
      "text": "What You'll Do:",
      "content": "<div>\n\n<li>\n<p>Serve as the primary point of contact for inbound charter inquiries via phone, email, and chat</p>\n</li>\n<li>\n<p>Capture detailed trip requirements and generate accurate, timely quotations</p>\n</li>\n<li>\n<p>Proactively follow up on all quotes and leads to drive conversion to booked revenue</p>\n</li>\n<li>\n<p>Manage customer requests including trip changes, cancellations, and issue resolution</p>\n</li>\n<li>\n<p>Deliver fast, effective, and professional communication across all customer interactions</p>\n</li>\n<li>\n<p>Resolve customer issues with a focus on single-contact resolution whenever possible</p>\n</li>\n<li>\n<p>Maintain accurate records of all customer interactions and opportunities in internal systems</p>\n</li>\n<li>\n<p>Collaborate with operations teams to align customer needs with service availability</p>\n</li>\n<li>\n<p>Meet or exceed individual revenue, conversion, and responsiveness targets</p>\n</li>\n<li>\n<p>Contribute to overall team revenue and customer satisfaction goals</p>\n</li>\n\n</div>"
    },
    {
      "text": "What You Bring to Zūm:",
      "content": "<div>\n\n<li>\n<p>High school diploma or equivalent required</p>\n</li>\n<li>\n<p>1–3+ years of experience in a call center, customer service, or inside sales environment</p>\n</li>\n<li>\n<p>Experience handling high call/email/chat volume with strong responsiveness standards</p>\n</li>\n<li>\n<p>Demonstrated ability to manage customer interactions professionally and efficiently</p>\n</li>\n<li>\n<p>Strong written and verbal communication skills</p>\n</li>\n<li>\n<p>Comfortable using CRM systems and standard business tools (email, spreadsheets, etc.)</p>\n</li>\n<li>\n<p>Ability to prioritize and manage multiple tasks simultaneously</p>\n</li>\n<li>\n<p>Customer-focused with a high-quality, responsive approach to service delivery</p>\n</li>\n<li>\n<p>Sales-oriented — comfortable driving conversations toward booking and revenue conversion</p>\n</li>\n<li>\n<p>Strong problem-solving skills; able to assess situations quickly and identify effective solutions</p>\n</li>\n<li>\n<p>Operates with urgency in a high-volume, time-sensitive environment</p>\n</li>\n\n<p>Preferred</p>\n\n<li>\n<p>Charter, transportation, or logistics experience</p>\n</li>\n<li>\n<p>Inside sales or quote-to-book conversion experience</p>\n</li>\n<li>\n<p>Bilingual (English/Spanish)</p>\n</li>\n\n</div>"
    }
  ],
  "country": "US",
  "createdAt": 1780343954353,
  "updatedAt": null,
  "categories": {
    "team": "Charter Operations",
    "location": "Remote, USA",
    "commitment": "Full-time",
    "department": "Charter",
    "allLocations": [
      "Remote, USA"
    ]
  },
  "salaryRange": {
    "max": 63000,
    "min": 53000,
    "currency": "USD",
    "interval": "per-year-salary"
  },
  "workplaceType": "remote"
}