Supportive Housing Regional Manager- South San Diego

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  "detail": {
    "city": "San Diego",
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    "jobTitle": "Supportive Housing Regional Manager- South San Diego ",
    "location": "Talmadge Senior Apts - San Diego, CA 92115",
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    "clientCode": "0PH60",
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    "description": "<p style=\"margin-right:2px; text-align:center\"><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"font-family:Arial,sans-serif\">SUPPORTIVE HOUSING (SH) MANAGER</span></strong><strong> </strong></span></p>\n\n<p style=\"margin-right:2px; text-align:center\"><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"font-family:Arial,sans-serif\">JOB DESCRIPTION</span></strong></span></p>\n\n<p style=\"margin-right:2px; text-align:center\">&nbsp;</p>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">The Hope Through Housing Foundation (Hope) is committed to breaking the cycle of generational poverty by implementing high-quality social services for low-income families and seniors living within and around National CORE&rsquo;s affordable housing developments throughout California, Texas, and Florida.&nbsp; We seek passionate, hardworking team members who are committed to transforming lives and communities.&nbsp; Together, we deliver Hope, Opportunity, Prosperity, and Empowerment to thousands of youths, adults, and seniors each year.</span></span></p>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"font-family:Arial,sans-serif\">About the Job:</span></strong></span></p>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">The Supportive Housing (SH) Manager </span><span style=\"font-family:Arial,sans-serif\">overarching focus is on implementation, ongoing operations and quality assurance for all programs and services offered to SH residents throughout Hope through Housing&rsquo;s footprint.&nbsp; This position will have a special focus on meeting the needs of formerly homeless residents and building a strong team of partners serving National CORE&rsquo;s SH (supportive housing) projects as well as other vulnerable populations.&nbsp; This individual plays a key role in helping to meet Hope&rsquo;s mission of breaking the generational cycle of poverty, including new partnership development, service requirement compliance, service partner management, specialized programs, staff training, and program evaluation. </span></span></p>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">This position will utilize proactive prevention, best-practice approaches, and collaborative interventions in the social service areas to support staff and residents to thrive with the goal of retaining housing. The SH Manager works closely and coordinates with onsite Property Management staff, other HOPE employees, and external partnerships regularly. &nbsp;This role serves as an expert resource for SH/ Vulnerable Population&rsquo;s associated needs and the teams working on site. This includes providing guidance to on-site teams, crisis response support, and resource coordination for special populations with specific needs, with a focus on formerly homeless individuals. The SH Manager maintains a direct reporting relationship with the Director of SH &amp; Resident Services/ VP of Ops. &nbsp;</span></span></p>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"font-family:Arial,sans-serif\">RESPONSIBILITIES</span></strong></span></p>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">The Supportive Housing (SH) Manager </span><span style=\"font-family:Arial,sans-serif\">ensures high quality SH services are being delivered to residents while maintaining a strong working partnership with Property Management and services teams.</span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">The SH Manager is responsible to both cultivate impact and remain compliant by being a content expert, well versed in SH, associated approaches and processes. This not only includes supporting, coordinating, and monitoring high-quality programs and activities by HOPE and our partnerships within the National CORE properties but also supporting our relationship with Property Management. The SH Manager is responsible for assessing needs, developing program strategies, and ensuring the delivery of quality programming through a combination of cross team support, technical training/ assistance, direct service, and service partner development. </span></span></p>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Must effectively document, communicate and evaluate programs and make program recommendations/changes based on both the compliance and effectiveness of programming.&nbsp; Qualified candidates will possess the following competencies:</span></span></p>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><strong><em><span style=\"font-family:Arial,sans-serif\">Supportive&nbsp;Services&nbsp;</span></em></strong></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Develop and maintain positive professional relationships across teams (internal and external) and provide support to SH residents.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Educate and support HOPE services team, property managers, and external partners through housing retention resources and approaches to ensure residents gain long term stability. This includes, using networking/ outreach approaches to reach both property management, services teams, and at times residents to ensure they have the support they need.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Using data and case examples to identify and evaluate resident patterns of needs, and support deliver quality services for residents both directly and through service partnerships.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Approaches problem solving with a client-centric, trauma informed lens. This includes working collaboratively with internal teams and external partners on Housing approaches, overall objectives of retention and at times, there will be need for relocation (i.e. higher level of care etc).</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Connect and update ongoing any HTHF team members and 3<sup>rd</sup> party service providers that have a community with SH residents to available resources and referral opportunities. </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Coordinate along with the Director of SH/ VP of Ops the design, implementation, and delivery of SH objective focused activities that support retention.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Run assigned meetings as assigned including taking detailed and accurate minutes with action items for attendees clearly dedicated. This includes tracking attendance at some required meetings.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Manage and maintain a harmonious relationship with site staff and community partners which includes developing an onsite mechanism to facilitate resident connection to other on-site service partners, community service agency resources and referrals, including personnel of community service providers, educational opportunities, and support groups.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Support the planning and day of operations for the Annual Vulnerable Populations Bootcamp with the SH Team, other related staff, and partnering presenters.</span></span></li>\n</ul>\n\n<p style=\"margin-left:48px; text-align:justify\">&nbsp;</p>\n\n<p style=\"margin-left:24px; text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><strong><u><span style=\"font-family:Arial,sans-serif\">Supporting advocacy of residents includes:</span></u></strong></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Coaching and modeling for HTHF teams, Property Management, and 3<sup>rd</sup> party providers on best approaches. </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Respecting confidentiality and related policies; understanding and acting as a mandated reporter.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Acting responsibly and modeling appropriate and responsible behavior to residents, by observing rules and regulations of the programs.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Knowledge of residents&rsquo; rights and responsibilities including fair housing and housing first approaches.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Using diplomacy, courtesy, and respect - encouraging residents to do the same&shy; when writing or speaking to management or outside agencies.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Clearly and accurately documenting the problem and the response of those contacted.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Working collaboratively with other organizations and service providers.</span></span></li>\n</ul>\n\n<p style=\"margin-left:48px; text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><strong><em><span style=\"font-family:Arial,sans-serif\">Data, Reporting &amp; Compliance</span></em></strong></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Oversee SH work as a team with Director of SH/ VP Ops and the SH Reporting &amp; Billing Manager the delivery and evaluation for SH programming to ensure all deliverable are met.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Annually organize SH resident surveys, data collection process, and analytics. From this summary of the analytics this role provides guidance and support in accessing resources to enhance coordination and support. </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Manage assigned PSH related programmatic performance with Director of SH/ VP and the SH Reporting &amp; Billing Manager.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Manage and update quarterly the SH/ Vulnerable Populations Inventory Tracker and associated public facing documents with the Director of SH/ VP Ops.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">As required, maintain client/ resident services files and database of resident contact encounters, referrals and overall engagement in order to identify trends, patterns, needs, opportunities, and outcomes of services including documentation and certifications. </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Assist with program evaluation that ensures effective services and outcomes.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Provide regular reports of activities and events and maintain documentation in line with compliance regulations. This includes self-auditing regularly to ensure work remains compliant. </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Ensure all program objectives are met include various private grants, city, state and federal funding. </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Ensure service providers are consistent with required site and service regulations.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Ensure service providers complete and update records on all enrolled, which includes providing a report monthly on all onsite activities. </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Complete annual meetings with our contracted SH service providers. Review contract deliverables, staffing on site and ensure they have the resources on site to execute their role most effectively. </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Ensure staff and service providers follow policies and complete records on all participants. This includes flagging any deficiencies and working with sites, teams and departments on improvements.</span></span></li>\n</ul>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><strong><em><span style=\"font-family:Arial,sans-serif\">Community Partnerships and Donors</span></em></strong></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Maintain regular communication with external SH entities regarding new service partners and evaluation of service delivery by partners contracted for SH services on site. </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Serve as SH community ambassador, developing relationships resulting in in-kind service/product donations and financial contributions.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Must attend Company sponsored events that relate to the development of the team, which, from time to time, may include overnight stays at locations away from the employee&rsquo;s home.</span></span></li>\n</ul>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><strong><em><span style=\"font-family:Arial,sans-serif\">Professional Development </span></em></strong></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Ensure trainings are completed regularly to maintain a relevant level of SH compliance and intervention knowledge ongoing. </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Participate in annual trainings focused on core modalities such as Trauma Informed Care (TIC), Motivational Interviewing (MI), Harm Reduction and other applicable professional development opportunities. </span></span></li>\n</ul>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"font-family:Arial,sans-serif\">SKILLS &amp; QUALIFICATIONS</span></strong></span></p>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Demonstrated track record and passion for working with vulnerable populations with complex needs.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Must have a sincere interest in working with those that have experienced homelessness from a variety of age ranges and backgrounds.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Excellent organizational and document management skills.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Ability to work cooperatively and collaboratively with colleagues and community partners.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Ability to meet the needs of a diverse, low-income population.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Ability to communicate effectively and demonstrate sensitivity to others.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Ability to execute strong boundaries and ensure modeling of utmost professionalism even when challenging. This includes being willing to reach out for support from supervisor and team. </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Ability to write clear, grammatically correct administrative tasks including but not limited to: professional emails to internal and external stakeholders, meeting minutes, flyers, case notes, reports, narratives, social media posts. </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Ability to use Outlook, Word, Power Point, Excel and other basic computer software programs.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Demonstrated ability to work independently and as part of a team.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Experience using case management software including Homeless Management Information System (HMIS), is strongly preferred.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Fluency in a language in addition to English is preferred.</span></span></li>\n</ul>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"font-family:Arial,sans-serif\">MANDATORY REQUIREMENTS</span></strong></span></p>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Bachelor&rsquo;s degree in public health, human behavior, psychology, social work or related field is desirable or has an equivalent combination of education and experience.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Have at least 2-5 years of relevant experience in social services, homeless services and/or a SH setting.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Demonstrated experience working in a social service, SH or related field providing case management services.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Experience working with and demonstrated understanding of unique challenges for vulnerable populations including but not limited to those experiencing homelessness, mentally ill, substance use illness, trauma, and chronic medical needs, is preferred.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Be able and willing to work flexible hours which may include evenings or weekends.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Any other task required by management </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Have reliable transportation and: </span></span>\n\t<ul style=\"list-style-type:circle\">\n\t\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">A valid driver&rsquo;s license</span></span></li>\n\t\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Auto Insurance </span></span></li>\n\t</ul>\n\t</li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Successfully complete the following as a condition of hire: </span></span>\n\t<ul style=\"list-style-type:circle\">\n\t\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Tuberculosis Test </span></span></li>\n\t\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Background Screening </span></span></li>\n\t\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Drug Test</span></span></li>\n\t</ul>\n\t</li>\n</ul>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"font-family:Arial,sans-serif\">PHYSICAL REQUIREMENTS/WORK ENVIRONMENT</span></strong></span></p>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Exposure to various types of weather conditions.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Sitting, walking</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Driving</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">May include lifting up to 20 pounds.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Operate computer and office equipment.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Ability to pass background check.</span></span></li>\n</ul>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"font-family:Arial,sans-serif\">FLSA</span></strong></span></p>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Exempt </span></span></li>\n</ul>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n",
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    "salaryRange": "$75,000.00 - $85,000.00 Salary/year",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Supportive Housing Regional Manager- South San Diego \",\"identifier\":\"J0PH60569031\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/B42BFBFFADBE667B13AC16935CB5A0E8/jobs/569031\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=B42BFBFFADBE667B13AC16935CB5A0E8\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":75000,\"maxValue\":85000,\"unitText\":\"\"}},\"datePosted\":\"2026-05-07\",\"description\":\"Job DetailsJob Location: Talmadge Senior Apts - San Diego, CA 92115Position Type: Full TimeSalary Range: $75,000.00 - $85,000.00 Salary/yearJob Shift: DaySUPPORTIVE HOUSING (SH) MANAGER \\n\\nJOB DESCRIPTION\\n\\n&nbsp;\\n\\n&nbsp;\\n\\nThe Hope Through Housing Foundation (Hope) is committed to breaking the cycle of generational poverty by implementing high-quality social services for low-income families and seniors living within and around National CORE&rsquo;s affordable housing developments throughout California, Texas, and Florida.&nbsp; We seek passionate, hardworking team members who are committed to transforming lives and communities.&nbsp; Together, we deliver Hope, Opportunity, Prosperity, and Empowerment to thousands of youths, adults, and seniors each year.\\n\\n&nbsp;\\n\\nAbout the Job:\\n\\n&nbsp;\\n\\nThe Supportive Housing (SH) Manager overarching focus is on implementation, ongoing operations and quality assurance for all programs and services offered to SH residents throughout Hope through Housing&rsquo;s footprint.&nbsp; This position will have a special focus on meeting the needs of formerly homeless residents and building a strong team of partners serving National CORE&rsquo;s SH (supportive housing) projects as well as other vulnerable populations.&nbsp; This individual plays a key role in helping to meet Hope&rsquo;s mission of breaking the generational cycle of poverty, including new partnership development, service requirement compliance, service partner management, specialized programs, staff training, and program evaluation. \\n\\n&nbsp;\\n\\nThis position will utilize proactive prevention, best-practice approaches, and collaborative interventions in the social service areas to support staff and residents to thrive with the goal of retaining housing. The SH Manager works closely and coordinates with onsite Property Management staff, other HOPE employees, and external partnerships regularly. &nbsp;This role serves as an expert resource for SH/ Vulnerable Population&rsquo;s associated needs and the teams working on site. This includes providing guidance to on-site teams, crisis response support, and resource coordination for special populations with specific needs, with a focus on formerly homeless individuals. The SH Manager maintains a direct reporting relationship with the Director of SH &amp; Resident Services/ VP of Ops. &nbsp;\\n\\n&nbsp;\\n\\nRESPONSIBILITIES\\n\\n&nbsp;\\n\\nThe Supportive Housing (SH) Manager ensures high quality SH services are being delivered to residents while maintaining a strong working partnership with Property Management and services teams.\\n\\nThe SH Manager is responsible to both cultivate impact and remain compliant by being a content expert, well versed in SH, associated approaches and processes. This not only includes supporting, coordinating, and monitoring high-quality programs and activities by HOPE and our partnerships within the National CORE properties but also supporting our relationship with Property Management. The SH Manager is responsible for assessing needs, developing program strategies, and ensuring the delivery of quality programming through a combination of cross team support, technical training/ assistance, direct service, and service partner development. \\n\\n&nbsp;\\n\\nMust effectively document, communicate and evaluate programs and make program recommendations/changes based on both the compliance and effectiveness of programming.&nbsp; Qualified candidates will possess the following competencies:\\n\\n&nbsp;\\n\\nSupportive&nbsp;Services&nbsp;\\n\\n\\n\\tDevelop and maintain positive professional relationships across teams (internal and external) and provide support to SH residents.\\n\\tEducate and support HOPE services team, property managers, and external partners through housing retention resources and approaches to ensure residents gain long term stability. 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This includes working collaboratively with internal teams and external partners on Housing approaches, overall objectives of retention and at times, there will be need for relocation (i.e. higher level of care etc).\\n\\tConnect and update ongoing any HTHF team members and 3rd party service providers that have a community with SH residents to available resources and referral opportunities. \\n\\tCoordinate along with the Director of SH/ VP of Ops the design, implementation, and delivery of SH objective focused activities that support retention.\\n\\tRun assigned meetings as assigned including taking detailed and accurate minutes with action items for attendees clearly dedicated. This includes tracking attendance at some required meetings.\\n\\tManage and maintain a harmonious relationship with site staff and community partners which includes developing an onsite mechanism to facilitate resident connection to other on-site service partners, community service agency resources and referrals, including personnel of community service providers, educational opportunities, and support groups.\\n\\tSupport the planning and day of operations for the Annual Vulnerable Populations Bootcamp with the SH Team, other related staff, and partnering presenters.\\n\\n\\n&nbsp;\\n\\nSupporting advocacy of residents includes:\\n\\n\\n\\tCoaching and modeling for HTHF teams, Property Management, and 3rd party providers on best approaches. \\n\\tRespecting confidentiality and related policies; understanding and acting as a mandated reporter.\\n\\tActing responsibly and modeling appropriate and responsible behavior to residents, by observing rules and regulations of the programs.\\n\\tKnowledge of residents&rsquo; rights and responsibilities including fair housing and housing first approaches.\\n\\tUsing diplomacy, courtesy, and respect - encouraging residents to do the same&shy; when writing or speaking to management or outside agencies.\\n\\tClearly and accurately documenting the problem and the response of those contacted.\\n\\tWorking collaboratively with other organizations and service providers.\\n\\n\\n&nbsp;\\n\\nData, Reporting &amp; Compliance\\n\\n\\n\\tOversee SH work as a team with Director of SH/ VP Ops and the SH Reporting &amp; Billing Manager the delivery and evaluation for SH programming to ensure all deliverable are met.\\n\\tAnnually organize SH resident surveys, data collection process, and analytics. From this summary of the analytics this role provides guidance and support in accessing resources to enhance coordination and support. \\n\\tManage assigned PSH related programmatic performance with Director of SH/ VP and the SH Reporting &amp; Billing Manager.\\n\\tManage and update quarterly the SH/ Vulnerable Populations Inventory Tracker and associated public facing documents with the Director of SH/ VP Ops.\\n\\tAs required, maintain client/ resident services files and database of resident contact encounters, referrals and overall engagement in order to identify trends, patterns, needs, opportunities, and outcomes of services including documentation and certifications. \\n\\tAssist with program evaluation that ensures effective services and outcomes.\\n\\tProvide regular reports of activities and events and maintain documentation in line with compliance regulations. This includes self-auditing regularly to ensure work remains compliant. \\n\\tEnsure all program objectives are met include various private grants, city, state and federal funding. \\n\\tEnsure service providers are consistent with required site and service regulations.\\n\\tEnsure service providers complete and update records on all enrolled, which includes providing a report monthly on all onsite activities. \\n\\tComplete annual meetings with our contracted SH service providers. Review contract deliverables, staffing on site and ensure they have the resources on site to execute their role most effectively. \\n\\tEnsure staff and service providers follow policies and complete records on all participants. This includes flagging any deficiencies and working with sites, teams and departments on improvements.\\n\\n\\n&nbsp;\\n\\nCommunity Partnerships and Donors\\n\\n\\n\\tMaintain regular communication with external SH entities regarding new service partners and evaluation of service delivery by partners contracted for SH services on site. \\n\\tServe as SH community ambassador, developing relationships resulting in in-kind service/product donations and financial contributions.\\n\\tMust attend Company sponsored events that relate to the development of the team, which, from time to time, may include overnight stays at locations away from the employee&rsquo;s home.\\n\\n\\n&nbsp;\\n\\nProfessional Development \\n\\n\\n\\tEnsure trainings are completed regularly to maintain a relevant level of SH compliance and intervention knowledge ongoing. \\n\\tParticipate in annual trainings focused on core modalities such as Trauma Informed Care (TIC), Motivational Interviewing (MI), Harm Reduction and other applicable professional development opportunities. \\n\\n\\n&nbsp;\\n\\nSKILLS &amp; QUALIFICATIONS\\n\\n&nbsp;\\n\\n\\n\\tDemonstrated track record and passion for working with vulnerable populations with complex needs.\\n\\tMust have a sincere interest in working with those that have experienced homelessness from a variety of age ranges and backgrounds.\\n\\tExcellent organizational and document management skills.\\n\\tAbility to work cooperatively and collaboratively with colleagues and community partners.\\n\\tAbility to meet the needs of a diverse, low-income population.\\n\\tAbility to communicate effectively and demonstrate sensitivity to others.\\n\\tAbility to execute strong boundaries and ensure modeling of utmost professionalism even when challenging. This includes being willing to reach out for support from supervisor and team. \\n\\tAbility to write clear, grammatically correct administrative tasks including but not limited to: professional emails to internal and external stakeholders, meeting minutes, flyers, case notes, reports, narratives, social media posts. \\n\\tAbility to use Outlook, Word, Power Point, Excel and other basic computer software programs.\\n\\tDemonstrated ability to work independently and as part of a team.\\n\\tExperience using case management software including Homeless Management Information System (HMIS), is strongly preferred.\\n\\tFluency in a language in addition to English is preferred.\\n\\n\\n&nbsp;\\n\\nMANDATORY REQUIREMENTS\\n\\n&nbsp;\\n\\n\\n\\tBachelor&rsquo;s degree in public health, human behavior, psychology, social work or related field is desirable or has an equivalent combination of education and experience.\\n\\tHave at least 2-5 years of relevant experience in social services, homeless services and/or a SH setting.\\n\\tDemonstrated experience working in a social service, SH or related field providing case management services.\\n\\tExperience working with and demonstrated understanding of unique challenges for vulnerable populations including but not limited to those experiencing homelessness, mentally ill, substance use illness, trauma, and chronic medical needs, is preferred.\\n\\tBe able and willing to work flexible hours which may include evenings or weekends.\\n\\tAny other task required by management \\n\\tHave reliable transportation and: \\n\\t\\n\\t\\tA valid driver&rsquo;s license\\n\\t\\tAuto Insurance \\n\\t\\n\\t\\n\\tSuccessfully complete the following as a condition of hire: \\n\\t\\n\\t\\tTuberculosis Test \\n\\t\\tBackground Screening \\n\\t\\tDrug Test\\n\\t\\n\\t\\n\\n\\n&nbsp;\\n\\nPHYSICAL REQUIREMENTS/WORK ENVIRONMENT\\n\\n&nbsp;\\n\\n\\n\\tExposure to various types of weather conditions.\\n\\tSitting, walking\\n\\tDriving\\n\\tMay include lifting up to 20 pounds.\\n\\tOperate computer and office equipment.\\n\\tAbility to pass background check.\\n\\n\\n&nbsp;\\n\\n&nbsp;\\n\\n&nbsp;\\n\\nFLSA\\n\\n&nbsp;\\n\\n\\n\\tExempt \\n\\n\\n&nbsp;\\nQualifications\",\"responsibilities\":\"SUPPORTIVE HOUSING (SH) MANAGER \\n\\nJOB DESCRIPTION\\n\\n&nbsp;\\n\\n&nbsp;\\n\\nThe Hope Through Housing Foundation (Hope) is committed to breaking the cycle of generational poverty by implementing high-quality social services for low-income families and seniors living within and around National CORE&rsquo;s affordable housing developments throughout California, Texas, and Florida.&nbsp; We seek passionate, hardworking team members who are committed to transforming lives and communities.&nbsp; Together, we deliver Hope, Opportunity, Prosperity, and Empowerment to thousands of youths, adults, and seniors each year.\\n\\n&nbsp;\\n\\nAbout the Job:\\n\\n&nbsp;\\n\\nThe Supportive Housing (SH) Manager overarching focus is on implementation, ongoing operations and quality assurance for all programs and services offered to SH residents throughout Hope through Housing&rsquo;s footprint.&nbsp; This position will have a special focus on meeting the needs of formerly homeless residents and building a strong team of partners serving National CORE&rsquo;s SH (supportive housing) projects as well as other vulnerable populations.&nbsp; This individual plays a key role in helping to meet Hope&rsquo;s mission of breaking the generational cycle of poverty, including new partnership development, service requirement compliance, service partner management, specialized programs, staff training, and program evaluation. \\n\\n&nbsp;\\n\\nThis position will utilize proactive prevention, best-practice approaches, and collaborative interventions in the social service areas to support staff and residents to thrive with the goal of retaining housing. The SH Manager works closely and coordinates with onsite Property Management staff, other HOPE employees, and external partnerships regularly. &nbsp;This role serves as an expert resource for SH/ Vulnerable Population&rsquo;s associated needs and the teams working on site. This includes providing guidance to on-site teams, crisis response support, and resource coordination for special populations with specific needs, with a focus on formerly homeless individuals. The SH Manager maintains a direct reporting relationship with the Director of SH &amp; Resident Services/ VP of Ops. &nbsp;\\n\\n&nbsp;\\n\\nRESPONSIBILITIES\\n\\n&nbsp;\\n\\nThe Supportive Housing (SH) Manager ensures high quality SH services are being delivered to residents while maintaining a strong working partnership with Property Management and services teams.\\n\\nThe SH Manager is responsible to both cultivate impact and remain compliant by being a content expert, well versed in SH, associated approaches and processes. This not only includes supporting, coordinating, and monitoring high-quality programs and activities by HOPE and our partnerships within the National CORE properties but also supporting our relationship with Property Management. The SH Manager is responsible for assessing needs, developing program strategies, and ensuring the delivery of quality programming through a combination of cross team support, technical training/ assistance, direct service, and service partner development. \\n\\n&nbsp;\\n\\nMust effectively document, communicate and evaluate programs and make program recommendations/changes based on both the compliance and effectiveness of programming.&nbsp; Qualified candidates will possess the following competencies:\\n\\n&nbsp;\\n\\nSupportive&nbsp;Services&nbsp;\\n\\n\\n\\tDevelop and maintain positive professional relationships across teams (internal and external) and provide support to SH residents.\\n\\tEducate and support HOPE services team, property managers, and external partners through housing retention resources and approaches to ensure residents gain long term stability. This includes, using networking/ outreach approaches to reach both property management, services teams, and at times residents to ensure they have the support they need.\\n\\tUsing data and case examples to identify and evaluate resident patterns of needs, and support deliver quality services for residents both directly and through service partnerships.\\n\\tApproaches problem solving with a client-centric, trauma informed lens. 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This includes tracking attendance at some required meetings.\\n\\tManage and maintain a harmonious relationship with site staff and community partners which includes developing an onsite mechanism to facilitate resident connection to other on-site service partners, community service agency resources and referrals, including personnel of community service providers, educational opportunities, and support groups.\\n\\tSupport the planning and day of operations for the Annual Vulnerable Populations Bootcamp with the SH Team, other related staff, and partnering presenters.\\n\\n\\n&nbsp;\\n\\nSupporting advocacy of residents includes:\\n\\n\\n\\tCoaching and modeling for HTHF teams, Property Management, and 3rd party providers on best approaches. \\n\\tRespecting confidentiality and related policies; understanding and acting as a mandated reporter.\\n\\tActing responsibly and modeling appropriate and responsible behavior to residents, by observing rules and regulations of the programs.\\n\\tKnowledge of residents&rsquo; rights and responsibilities including fair housing and housing first approaches.\\n\\tUsing diplomacy, courtesy, and respect - encouraging residents to do the same&shy; when writing or speaking to management or outside agencies.\\n\\tClearly and accurately documenting the problem and the response of those contacted.\\n\\tWorking collaboratively with other organizations and service providers.\\n\\n\\n&nbsp;\\n\\nData, Reporting &amp; Compliance\\n\\n\\n\\tOversee SH work as a team with Director of SH/ VP Ops and the SH Reporting &amp; Billing Manager the delivery and evaluation for SH programming to ensure all deliverable are met.\\n\\tAnnually organize SH resident surveys, data collection process, and analytics. 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