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3A - Process Specialist - Claims

BrassRing 25633 / 5439 · Active · IBM Kenexa BrassRing

Job facts

FieldValue
CompanyBrassRing 25633 / 5439
Title3A - Process Specialist - Claims
Normalized title-
Department / team-
LocationDes Moines, IA, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerIBM Kenexa BrassRing
Posted / first seen— / 2026-06-09
Changed / last seen2026-06-19 / 2026-06-19

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City jobsActive postings in Des Moines.Open
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Linked records

CompanyBrassRing 25633 / 5439
Source0e748c41-a187-4d01-b50f-a25125e6422e
ATS providerIBM Kenexa BrassRing

Description

Process Specialist Claims Examiner Location: Des Moines, IA In the role of Process Specialist, you will serve as a subject matter expert for the claim team in answering team member questions regarding case specifics and assisting with complicated cases . You will respond to phone and email inquiries related to claims and follow up on any outstanding requirements within a specified timeframe . You will maintain detailed, compliant, and accurate documentation of all claim activity and collaborate with the team to update procedures and develop new procedures as appropriate. Responsibilities: Serve as an SME for claim team in answering team member questions regarding case specifics and assisting with complicated cases. Customer Service Experience – respond to phone and email inquiries related to claims. Follow up on any outstanding requirements within a specified timeframe. Maintain detailed, compliant, and accurate documentation of all claim activity. Collaborate with team to update procedures and develop new procedures as appropriate. Coordinate special projects as assigned. Training in new procedures. Perform quality reviews on claims/letters. Qualifications: Basic High School Diploma or GED Equivalent. Will also consider three years of progressive experience in the specialty in lieu of every year of education. 2 years’ experience relevant to the job description Preferred Associate or bachelor’s degree 3 years’ experience analyzing life claims. Effective written and verbal communication skills Knowledge of the insurance industry or insurance products/procedures through a combination of experience and/or coursework Organizational and follow through skills. Sensitivity to service and quality Ability to work with confidential information. Your responsibilities include but may not be limited to Serve as a SME for claim team in answering team member questions regarding case specifics and assisting with complicated cases. Customer Service Experience – respond to phone and email inquiries related to claims. Follow up on any outstanding requirements within a specified timeframe. Maintain detailed, compliant, and accurate documentation of all claim activity. Collaborate with team to update procedures and develop new procedures as appropriate. Coordinate special projects as assigned. Training on new procedures. Perform quality reviews on claims/letters. Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise). The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. About Us Infosys McCamish Systems,(http://www.infosysbpm.com/mccamish) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.(www.infosysbpm.com) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim – generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish’s many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA. U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/Nationality Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Full job record

Job ID21ab92b5cbc8bef6bd52db19b5620ff745e7e460
Org ID13d943b8-b105-4254-9f0f-f09ef59e9f04
Source ID0e748c41-a187-4d01-b50f-a25125e6422e
Board ID0e748c41-a187-4d01-b50f-a25125e6422e
Provideribm_kenexa_brassring
Provider Job Key2244728
Title3A - Process Specialist - Claims
Normalized Title—
Statusactive
Activeyes
Location Text—
Department—
Team—
Employment Type—
Workplace Type—
Remote Policy—
CountryUnited States
RegionIA
CityDes Moines
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25633&siteid=5439&jobid=2244728
Apply URLhttps://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25633&siteid=5439&jobid=2244728
First Seen At2026-06-09 09:37:06Z
Last Seen At2026-06-19 10:02:55Z
Last Checked At2026-06-19 10:02:55Z
Last Changed At2026-06-19 10:02:55Z
Inactive At—
Source Posted At—
Source Updated At2026-06-08 00:00:00Z
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=ibm_kenexa_brassring/board=p:25633|s:5439/date=2026-06-19/2026-06-19T10-02-15-205Z-812dc4d0d49eb338ad26cfb34a6058ff43a5a6ecb6d36021bb30b74806e65482.json
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      "Value": "<span style=\"font-size:11pt\"><span style=\"background:white\"><span style=\"line-height:normal\"><span style=\"vertical-align:baseline\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"border:none windowtext 1.0pt; color:#121212; padding:0in\">Process Specialist</span></b></span></span></span></span></span><br><span style=\"font-size:11pt\"><span style=\"background:white\"><span style=\"line-height:normal\"><span style=\"vertical-align:baseline\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"border:none windowtext 1.0pt; color:#121212; padding:0in\">Claims Examiner</span></b></span></span></span></span></span><br><span style=\"font-size:11pt\"><span style=\"background:white\"><span style=\"line-height:normal\"><span style=\"vertical-align:baseline\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"border:none windowtext 1.0pt; color:#121212; padding:0in\">Location: Des Moines, IA </span></b></span></span></span></span></span><br><br><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#121212\"><span style=\"border:none windowtext 1.0pt; background:white; padding:0in\">In the role of Process Specialist, you will </span></span>serve as a subject matter expert for the claim team in answering team member questions regarding case specifics and assisting with complicated cases<span style=\"border:none windowtext 1.0pt; background:white; padding:0in\"><span style=\"color:#121212\">.&nbsp;&nbsp;You will </span></span>respond to phone and email inquiries related to claims and follow up on any outstanding requirements within a specified timeframe<span style=\"border:none windowtext 1.0pt; background:white; padding:0in\"><span style=\"color:#121212\">.&nbsp; You will </span></span>maintain detailed, compliant, and accurate documentation of all claim activity<span style=\"border:none windowtext 1.0pt; background:white; padding:0in\"><span style=\"color:#121212\"> and </span></span>collaborate with the team to update procedures and develop new procedures as appropriate.</span></span></span><br><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\">&nbsp;</span></span></span><br><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"border:none windowtext 1.0pt; color:#121212; padding:0in\">Responsibilities: &nbsp;</span></b></span></span></span><ul><li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:11.0pt\"><span calibri=\"\" style=\"font-family:\">Serve as an SME for claim team in answering team member questions regarding case specifics and assisting with complicated cases. </span></span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:11.0pt\"><span calibri=\"\" style=\"font-family:\">Customer Service Experience – respond to phone and email inquiries related to claims. </span></span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:11.0pt\"><span calibri=\"\" style=\"font-family:\">Follow up on any outstanding requirements within a specified timeframe. </span></span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:11.0pt\"><span calibri=\"\" style=\"font-family:\">Maintain detailed, compliant, and accurate documentation of all claim activity. </span></span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:11.0pt\"><span calibri=\"\" style=\"font-family:\">Collaborate with team to update procedures and develop new procedures as appropriate. </span></span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:11.0pt\"><span calibri=\"\" style=\"font-family:\">Coordinate special projects as assigned. </span></span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:11.0pt\"><span calibri=\"\" style=\"font-family:\">Training in new procedures.</span></span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:11.0pt\"><span calibri=\"\" style=\"font-family:\">Perform quality reviews on claims/letters.</span></span></span></span></li></ul><br><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"border:none windowtext 1.0pt; background:white; padding:0in\"><span style=\"color:#121212\"><b>Qualifications:</b><br><br><b>Basic</b></span></span></span></span></span><ul style=\"margin-bottom:11px\"><li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"background:white\"><span style=\"color:#121212\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"border:none windowtext 1.0pt; padding:0in\">High School Diploma or GED Equivalent.&nbsp;Will also consider three years of progressive experience in the specialty in lieu of every year of education.&nbsp;</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"background:white\"><span style=\"color:#121212\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\">2 years’ experience relevant to the job description</span></span></span></span></span></span></li></ul><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"border:none windowtext 1.0pt; background:white; padding:0in\"><span style=\"color:#121212\">Preferred</span></span></b></span></span></span><ul><li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"background:white\"><span style=\"color:#121212\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"border:none windowtext 1.0pt; padding:0in\">Associate or bachelor’s degree</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"background:white\"><span style=\"color:#121212\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"border:none windowtext 1.0pt; padding:0in\">3 years’ experience analyzing life claims.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"background:white\"><span style=\"color:#121212\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"border:none windowtext 1.0pt; padding:0in\">Effective written and verbal communication skills</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"background:white\"><span style=\"color:#121212\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"border:none windowtext 1.0pt; padding:0in\">Knowledge of the insurance industry or insurance products/procedures through a combination of experience and/or coursework</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"background:white\"><span style=\"color:#121212\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"border:none windowtext 1.0pt; padding:0in\">Organizational and follow through skills.</span></span></span></span></span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"border:none windowtext 1.0pt; font-size:11.0pt; padding:0in\"><span calibri=\"\" style=\"font-family:\"><span style=\"color:#121212\">Sensitivity to service and quality</span></span></span></span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:11.0pt\"><span calibri=\"\" style=\"font-family:\">Ability to work with confidential information.</span></span></span></span></span></li></ul><span style=\"font-size:11pt\"><span style=\"background:white\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"border:none windowtext 1.0pt; color:#121212; padding:0in\">Your responsibilities include but may not be limited to</span></b></span></span></span></span><ul><li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:11.0pt\"><span calibri=\"\" style=\"font-family:\">Serve as a SME for claim team in answering team member questions regarding case specifics and assisting with complicated cases. </span></span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:11.0pt\"><span calibri=\"\" style=\"font-family:\">Customer Service Experience – respond to phone and email inquiries related to claims. </span></span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:11.0pt\"><span calibri=\"\" style=\"font-family:\">Follow up on any outstanding requirements within a specified timeframe. </span></span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:11.0pt\"><span calibri=\"\" style=\"font-family:\">Maintain detailed, compliant, and accurate documentation of all claim activity. </span></span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:11.0pt\"><span calibri=\"\" style=\"font-family:\">Collaborate with team to update procedures and develop new procedures as appropriate. </span></span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:11.0pt\"><span calibri=\"\" style=\"font-family:\">Coordinate special projects as assigned. </span></span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:11.0pt\"><span calibri=\"\" style=\"font-family:\">Training on new procedures.</span></span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:11.0pt\"><span calibri=\"\" style=\"font-family:\">Perform quality reviews on claims/letters.</span></span></span></span></li></ul><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"border:none windowtext 1.0pt; background:white; padding:0in\"><span style=\"color:#121212\">Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).<br>&nbsp;<br>The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.<br><br><b>About Us</b><br>Infosys McCamish Systems,(http://www.infosysbpm.com/mccamish) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.(www.infosysbpm.com) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim – generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish’s many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.<br><br>U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.</span></span><br><br><b>EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/Nationality<br><br>Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.</b></span></span></span><br><br>&nbsp;",
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