Supervisor, Operations (Fishers, IN)

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    "heading": "Supervisor, Operations (Fishers, IN)",
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    "description_html": "<div class=\"job_description\">\n\t\t\t\t\t<p><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage &#8212; our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.<br><br>Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.<br><br><b><u>What You'll Do:</u>&#160;</b><br>The Supervisor, Operations will be responsible for managing daily operations, ensuring exceptional customer service, and maintaining adherence to customer-specific requirements. The Supervisor, Operations will collaborate across departments to drive the achievement of service level agreements by prioritizing and monitoring fulfillment across multiple accounts as well as serve as the primary escalation point for customer issues, ensuring timely and effective resolution. This role will ensure that all work is completed in accordance with the established FA policies, procedures and standards. The Supervisor, Operations will develop, implement and review process improvement initiatives along with specific departmental and individual goals and objectives which will cascade from senior executive leadership goals. This role requires a moderate to high level of operations sophistication, including customer relationship management, data analytics and metrics reporting, presentation preparation and delivery skills and personnel management. Sound decision making, problem solving and executing with urgency and within short-time frames are key components for success in this role.</span></span><br><br><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>This is a fully onsite position based in Fishers, Indiana, United States.</b><br><br><b><u>Responsibilities:</u></b></span></span></span></p><ul><li style=\"margin-left:8px;\"><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">25% - <b>Day-to-day production and fulfillment</b>: Implement and manage team performance targets &amp; goals and ensure the team performs in accordance with the clearly defined business expectations and individual goals</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">25% - <b>Personnel management</b>: manage and drive the team; lead employee engagement efforts</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">25% - <b>Customer Relationship management:</b> Participate in business related meetings; manage customer relationships (both internal and external); prepare regular update reports to leadership as requested</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">25% - <b>Process improvement:</b> Provide all oversight, development, implementation and facilitate department training programs to ensure that team members are properly trained for their specific roles</span></span></span></li></ul><br><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><u>What You May Need to be Successful:</u></b></span></span></span><ul><li><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">High school diploma or equivalent required; Bachelor&#8217;s degree highly preferred&#160;&#160; </span></span></span></li><li><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Minimum of 5 years of operations and/or transportation industry experience</span></span></span></li><li><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Proven track record of excellent presentation, organizational and leadership skills</span></span></span></li><li><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">2-3 years of supervisory and/or personnel management experience strongly preferred. </span></span></span></li><li><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Knowledge of vehicle compliance requirements is a plus. </span></span></span></li><li><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Advanced proficiency in Microsoft Office Suite, particularly Excel, for data analysis, reporting, and tracking customer performance.</span></span></span></li></ul><br><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><u>Additional Skills and Knowledge:</u></b></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Solid understanding of operations production team challenges and workflow management</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Outstanding communication skills (presentation, written, verbal)</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Strong demonstrated competency of quality standards</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience with data analysis and key metrics reporting</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Proficient with MS Office Suite, most notably strong Excel and Power Point capabilities</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">High attention to detail, strong analytical and change management skills</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Strong decision-making skills, results-driven and reliable</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to build and lead engaged, high performance teams</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Adaptable/flexible; able to manage competing demands and changing priorities in a fast<span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">[1]</span></span>paced environment; able to perform multiple tasks simultaneously, accept and handle regular interruptions and manage/meet tight deadlines</span></span></span></li></ul><br><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><u>Physical Requirements:</u></b>&#160;</span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">This role is largely sedentary in nature and involves sitting for long periods of time. The role requires the ability to hear and talk as well as to see data and adjust visual focus for computer and paper tasks, read, type, lift and/or carry equipment and files up to 20 pounds, walk, bend or stand as necessary.</span></span></span></li></ul><br><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><u>Supervisory Responsibilities:</u></b></span></span><br><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Role includes the management of a team including hiring/firing, approving time records, performance management, team member development, providing coaching and feedback, training, and resolving complaints/issues. Number of direct and indirect reports could include 5 to 15 team members.</span></span><br><br><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><u>Working Environment</u></b></span></span><br><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, calculators, filing cabinets and fax machines.</span></span><br><br><br><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><u>Why First Advantage is Your Next Big Career Move:</u></b><br><br>First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and customers through meaningful changes as we continue to expand our impact.<br><br>Additional benefits offered to our eligible people include: &#160;&#160;&#160;</span></span></span><ul><li><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to work remotely with occasional business travel.&#160;&#160;&#160;&#160;</span></span></span></li><li><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Medical, Vision, Dental, and supplementary benefit plans&#160;</span></span></span></li><li><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">401k with an employer match, and an Employee Stock Purchase Plan (ESPP)&#160;&#160;</span></span></span></li><li><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays&#160;&#160;&#160;</span></span></span></li><li><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">&#160;Access to tech and growth opportunities, and leaders who want you to succeed!&#160;</span></span></span></li></ul><br><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><u>More About Our Values Code</u></b></span></span></span><ul><li><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Honor Honesty, Consistency, and Responsibility: Do the right thing</span></span></span></li><li><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Cultivate an environment of dignity: Show respect for the individual</span></span></span></li><li><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Take an Outside-In approach: Put the customer first</span></span></span></li><li><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Think out-of-the-box: Innovate and create</span></span></span></li><li><span style=\"font-size:16px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Stay Team-Oriented: Collaborate and appreciate each other</span></span></span></li></ul><p><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:16px;\"><b><u>What Are You Waiting For? Apply Today!</u></b><br>You have learned a little about us today &#8211; we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!</span><br><br><br><span style=\"font-size:14px;\"><b><i>The salary range for this position is approximately $52,000-$55,000 annually</i></b><i>. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate&#8217;s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process</i></span></span></span></span><br>&#160;</p><p>United States Equal Opportunity Employment:</p>\n\n<p>First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.</p>",
    "description_text": "At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.\nSay hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.\n What You'll Do:\nThe Supervisor, Operations will be responsible for managing daily operations, ensuring exceptional customer service, and maintaining adherence to customer-specific requirements. The Supervisor, Operations will collaborate across departments to drive the achievement of service level agreements by prioritizing and monitoring fulfillment across multiple accounts as well as serve as the primary escalation point for customer issues, ensuring timely and effective resolution. This role will ensure that all work is completed in accordance with the established FA policies, procedures and standards. The Supervisor, Operations will develop, implement and review process improvement initiatives along with specific departmental and individual goals and objectives which will cascade from senior executive leadership goals. This role requires a moderate to high level of operations sophistication, including customer relationship management, data analytics and metrics reporting, presentation preparation and delivery skills and personnel management. Sound decision making, problem solving and executing with urgency and within short-time frames are key components for success in this role.\n This is a fully onsite position based in Fishers, Indiana, United States.\n Responsibilities:\n 25% - Day-to-day production and fulfillment : Implement and manage team performance targets & goals and ensure the team performs in accordance with the clearly defined business expectations and individual goals\n 25% - Personnel management : manage and drive the team; lead employee engagement efforts\n 25% - Customer Relationship management: Participate in business related meetings; manage customer relationships (both internal and external); prepare regular update reports to leadership as requested\n 25% - Process improvement: Provide all oversight, development, implementation and facilitate department training programs to ensure that team members are properly trained for their specific roles\n What You May Need to be Successful: High school diploma or equivalent required; Bachelor’s degree highly preferred\n Minimum of 5 years of operations and/or transportation industry experience\n Proven track record of excellent presentation, organizational and leadership skills\n 2-3 years of supervisory and/or personnel management experience strongly preferred.\n Knowledge of vehicle compliance requirements is a plus.\n Advanced proficiency in Microsoft Office Suite, particularly Excel, for data analysis, reporting, and tracking customer performance.\n Additional Skills and Knowledge: Solid understanding of operations production team challenges and workflow management\n Outstanding communication skills (presentation, written, verbal)\n Strong demonstrated competency of quality standards\n Experience with data analysis and key metrics reporting\n Proficient with MS Office Suite, most notably strong Excel and Power Point capabilities\n High attention to detail, strong analytical and change management skills\n Strong decision-making skills, results-driven and reliable\n Ability to build and lead engaged, high performance teams\n Adaptable/flexible; able to manage competing demands and changing priorities in a fast [1] paced environment; able to perform multiple tasks simultaneously, accept and handle regular interruptions and manage/meet tight deadlines\n Physical Requirements:   This role is largely sedentary in nature and involves sitting for long periods of time. The role requires the ability to hear and talk as well as to see data and adjust visual focus for computer and paper tasks, read, type, lift and/or carry equipment and files up to 20 pounds, walk, bend or stand as necessary.\n Supervisory Responsibilities:\n Role includes the management of a team including hiring/firing, approving time records, performance management, team member development, providing coaching and feedback, training, and resolving complaints/issues. Number of direct and indirect reports could include 5 to 15 team members.\n Working Environment\n This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, calculators, filing cabinets and fax machines.\n Why First Advantage is Your Next Big Career Move:\nFirst Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and customers through meaningful changes as we continue to expand our impact.\nAdditional benefits offered to our eligible people include:     Ability to work remotely with occasional business travel.\n Medical, Vision, Dental, and supplementary benefit plans\n 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)\n Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays\n  Access to tech and growth opportunities, and leaders who want you to succeed!\n More About Our Values Code Honor Honesty, Consistency, and Responsibility: Do the right thing\n Cultivate an environment of dignity: Show respect for the individual\n Take an Outside-In approach: Put the customer first\n Think out-of-the-box: Innovate and create\n Stay Team-Oriented: Collaborate and appreciate each other\n What Are You Waiting For? Apply Today!\nYou have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!\n The salary range for this position is approximately $52,000-$55,000 annually . This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process\n United States Equal Opportunity Employment:\n First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.",
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