Clinical Triage LVN

{
  "content_hash": "42a478b4ebad946c9660377d6c383af9822e4f865a97e4113368a0ef97449da3",
  "source_hash": "383c6b432ded39081497490d65af3d5a93bc5334e9a1ba264efba01d169a020f",
  "last_changed_at": "2026-05-30T05:52:38.004Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": null,
    "city": null,
    "region": null,
    "country": null,
    "is_remote": true,
    "confidence": null
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:40:18.142Z",
  "launch_scope": {
    "reason": "jazzhr_production_catalog",
    "included": true,
    "location": {
      "raw": null,
      "city": null,
      "region": null,
      "country": null,
      "is_remote": true,
      "confidence": null
    },
    "countries": []
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "detail": {
    "url": "https://harborhealth.applytojob.com/apply/jobs/details/ZkCmcOOOGu?&",
    "heading": "Position Summary Harbor Health is seeking a compassionate, detail-oriented, and protocol-driven LVN to support our centralized nurse triage team. This position will follow approved protocol-based workflows and support triage calls through focused data collection, patient case preparation, callback coordination, scheduling support, documentation completion, and closed-loop follow-up.\n This is a remote position. Key Responsibilities Protocol Based Triage Workflow Support Execute approved triage support protocols. Monitor assigned Athena and Twilio work queues according to priority rules. Match Twilio calls\\/tasks to the correct Athena patient case. Identify duplicate, incomplete, mismatched, or misrouted cases. Route administrative or protocol-eligible work appropriately. Escalate cases when hard-stop criteria are met. Support live queue visibility and workflow stability. Focused Data Collection Collect focused patient information according to approved protocols. Confirm chief complaint, symptom onset, current symptom status, patient location, caller relationship, and callback number as needed. Document patient-reported information accurately and objectively. Confirm whether emergency instructions were already provided. Identify worsening, severe, unclear, or high-risk symptoms and escalate appropriately. Avoid independent final disposition or unsupported clinical interpretation. Scheduling and Care Coordination Schedule Express Care, PCP visits, or follow-up appointments per protocol. Complete assigned closed-loop follow-up tasks. Support after-hours follow-up workflows and coordination with care teams. Documentation and Data Management Document protocol-based actions accurately in Athena. Use approved macros, workflow tags, and standardized documentation fields. Document contact attempts, scheduling outcomes, escalation, and follow-up completion. Maintain confidentiality and comply with Harbor Health policies and privacy regulations. Escalate documentation uncertainty appropriately. Escalation and Patient Safety Escalate immediately when: Symptoms are new, worsening, severe, unclear, or high-risk. Patients decline recommended care or follow-up. Patients cannot be reached after urgent symptom concerns. Safety cannot be confirmed. Concerns fall outside approved LVN protocols. High-risk symptoms are reported, including chest pain, shortness of breath, neurologic symptoms, severe bleeding, syncope, altered mental status, suicidal ideation, abuse, neglect, or safety threats. Patients request clinical advice outside protocol scope. Quality Improvement and Workflow Support Participate in workflow, escalation, and documentation training. Identify workflow barriers, duplicate cases, scheduling gaps, and patient access concerns. Support operational improvements that enhance patient access, quality, and closed-loop care. Required Qualifications Active Texas LVN license or compact state privilege. Experience in ambulatory care, primary care, urgent care, call center, care coordination, population health, or similar healthcare settings preferred. Strong attention to detail and organizational skills. Strong verbal and written communication skills. Ability to work effectively in a fast-paced, queue-based environment. Proficiency with EHR systems and basic computer skills. Preferred Qualifications Experience with Athena, Twilio, centralized triage workflows, or triage support models. Bilingual skills preferred based on patient population needs. Flexibility to support varied shifts, weekends, holidays, or after-hours workflows as needed. \",\n \"datePosted\": \"2026-05-28\",\n \"validThrough\": \"2026-08-26\",\n \"employmentType\": \"FULL_TIME\",\n \"hiringOrganization\": {\n \"@type\": \"Organization\",\n \"name\": \"Harbor Health\",\n \"sameAs\": \"https:\\/\\/www.harborhealth.com\\/\",\n \"logo\": \"https:\\/\\/s3.amazonaws.com\\/resumator\\/customer_20221122215449_JGB9XJJUMY8DVAE7\\/logos\\/20230125204156_HarborLogo.png\"\n },\n \"jobLocation\": {\n \"@type\": \"Place\",\n \"address\": {\n \"@type\": \"PostalAddress\",\n \"addressLocality\": \"\",\n \"addressRegion\": \"\",\n \"postalCode\": \"\"\n }\n },\n \"experienceRequirements\": \"Mid Level\",\n \"uniqueJobCode\": \"job_20260528204244_LJ89D9TJDIAOYF7V\",\n \"jobLocationType\": \"TELECOMMUTE\",\n \"applicantLocationRequirements\": {\n \"@type\": \"Country\",\n \"name\": \"US\"\n }\n}\n « Back to Jobs\n Harbor Health\n Clinical Triage LVN",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://harborhealth.applytojob.com/apply/ZkCmcOOOGu/Clinical-Triage-LVN",
    "description_html": "<h1 style=\"line-height:1.2;border-bottom:solid #e55957 0.75pt;margin-top:21px;margin-bottom:5px;padding:0pt 0pt 4pt 0pt;\"><span style=\"font-size:13.999999999999998pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Inter, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Position</span></span></span></span></span></span><span style=\"font-size:20pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> </span></span></span></span></span></span><span style=\"font-size:13.999999999999998pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Inter, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Summary</span></span></span></span></span></span></h1><p style=\"line-height:1.2;margin-top:12px;margin-bottom:12px;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Harbor Health is seeking a compassionate, detail-oriented, and protocol-driven LVN to support our centralized nurse triage team.</span></span></span></span></span></span></p><p style=\"line-height:1.2;margin-top:12px;margin-bottom:12px;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">This position will follow approved protocol-based workflows and support triage calls through focused data collection, patient case preparation, callback coordination, scheduling support, documentation completion, and closed-loop follow-up.</span></span></span></span></span></span><br><br><span style=\"font-size:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\">This is a remote position.</span></span></p><h1 style=\"line-height:1.38;border-bottom:solid #e55957 0.75pt;margin-top:21px;margin-bottom:5px;padding:0pt 0pt 4pt 0pt;\"><span style=\"font-size:13.999999999999998pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Inter, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Key Responsibilities</span></span></span></span></span></span></h1><h2 style=\"line-height:1.38;margin-top:24px;margin-bottom:8px;\"><span style=\"font-size:13pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Protocol Based Triage Workflow Support</span></span></span></span></span></span></h2><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Execute approved triage support protocols.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Monitor assigned Athena and Twilio work queues according to priority rules.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Match Twilio calls/tasks to the correct Athena patient case.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Identify duplicate, incomplete, mismatched, or misrouted cases.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Route administrative or protocol-eligible work appropriately.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Escalate cases when hard-stop criteria are met.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Support live queue visibility and workflow stability.</span></span></span></span></span></span></li></ul><h2 style=\"line-height:1.38;margin-top:24px;margin-bottom:8px;\"><span style=\"font-size:13pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Focused Data Collection</span></span></span></span></span></span></h2><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Collect focused patient information according to approved protocols.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Confirm chief complaint, symptom onset, current symptom status, patient location, caller relationship, and callback number as needed.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Document patient-reported information accurately and objectively.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Confirm whether emergency instructions were already provided.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Identify worsening, severe, unclear, or high-risk symptoms and escalate appropriately.</span></span></span></span></span></span></li></ul><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Avoid independent final disposition or unsupported clinical interpretation.</span></span></span></span></span></span></li></ul><h2 style=\"line-height:1.38;margin-top:24px;margin-bottom:8px;\"><span style=\"font-size:13pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Scheduling and Care Coordination</span></span></span></span></span></span></h2><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Schedule Express Care, PCP visits, or follow-up appointments per protocol.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Complete assigned closed-loop follow-up tasks.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Support after-hours follow-up workflows and coordination with care teams.</span></span></span></span></span></span></li></ul><h2 style=\"line-height:1.38;margin-top:24px;margin-bottom:8px;\"><span style=\"font-size:13pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Documentation and Data Management</span></span></span></span></span></span></h2><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Document protocol-based actions accurately in Athena.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Use approved macros, workflow tags, and standardized documentation fields.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Document contact attempts, scheduling outcomes, escalation, and follow-up completion.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Maintain confidentiality and comply with Harbor Health policies and privacy regulations.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Escalate documentation uncertainty appropriately.</span></span></span></span></span></span></li></ul><h2 style=\"line-height:1.38;margin-top:24px;margin-bottom:8px;\"><span style=\"font-size:13pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Escalation and Patient Safety</span></span></span></span></span></span></h2><p style=\"line-height:1.2;margin-top:2px;margin-bottom:2px;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Escalate immediately when:</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Symptoms are new, worsening, severe, unclear, or high-risk.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Patients decline recommended care or follow-up.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Patients cannot be reached after urgent symptom concerns.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Safety cannot be confirmed.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Concerns fall outside approved LVN protocols.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">High-risk symptoms are reported, including chest pain, shortness of breath, neurologic symptoms, severe bleeding, syncope, altered mental status, suicidal ideation, abuse, neglect, or safety threats.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Patients request clinical advice outside protocol scope.</span></span></span></span></span></span></li></ul><h2 style=\"line-height:1.38;margin-top:24px;margin-bottom:8px;\"><span style=\"font-size:13pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Quality Improvement and Workflow Support</span></span></span></span></span></span></h2><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Participate in workflow, escalation, and documentation training.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Identify workflow barriers, duplicate cases, scheduling gaps, and patient access concerns.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Support operational improvements that enhance patient access, quality, and closed-loop care.</span></span></span></span></span></span></li></ul><h1 style=\"line-height:1.2;border-bottom:solid #e55957 0.75pt;margin-top:21px;margin-bottom:5px;padding:0pt 0pt 4pt 0pt;\"><span style=\"font-size:13.999999999999998pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Inter, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Required Qualifications</span></span></span></span></span></span></h1><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Active Texas LVN license or compact state privilege.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience in ambulatory care, primary care, urgent care, call center, care coordination, population health, or similar healthcare settings preferred.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong attention to detail and organizational skills.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong verbal and written communication skills.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ability to work effectively in a fast-paced, queue-based environment.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Proficiency with EHR systems and basic computer skills.</span></span></span></span></span></span></li></ul><h1 style=\"line-height:1.2;border-bottom:solid #e55957 0.75pt;margin-top:21px;margin-bottom:5px;padding:0pt 0pt 4pt 0pt;\"><span style=\"font-size:13.999999999999998pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Inter, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Preferred Qualifications</span></span></span></span></span></span></h1><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience with Athena, Twilio, centralized triage workflows, or triage support models.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Bilingual skills preferred based on patient population needs.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Flexibility to support varied shifts, weekends, holidays, or after-hours workflows as needed.</span></span></span></span></span></span></li></ul>",
    "description_text": "Position Summary\n Harbor Health is seeking a compassionate, detail-oriented, and protocol-driven LVN to support our centralized nurse triage team.\n This position will follow approved protocol-based workflows and support triage calls through focused data collection, patient case preparation, callback coordination, scheduling support, documentation completion, and closed-loop follow-up.\n This is a remote position.\n Key Responsibilities\n Protocol Based Triage Workflow Support\n Execute approved triage support protocols.\n Monitor assigned Athena and Twilio work queues according to priority rules.\n Match Twilio calls/tasks to the correct Athena patient case.\n Identify duplicate, incomplete, mismatched, or misrouted cases.\n Route administrative or protocol-eligible work appropriately.\n Escalate cases when hard-stop criteria are met.\n Support live queue visibility and workflow stability.\n Focused Data Collection\n Collect focused patient information according to approved protocols.\n Confirm chief complaint, symptom onset, current symptom status, patient location, caller relationship, and callback number as needed.\n Document patient-reported information accurately and objectively.\n Confirm whether emergency instructions were already provided.\n Identify worsening, severe, unclear, or high-risk symptoms and escalate appropriately.\n Avoid independent final disposition or unsupported clinical interpretation.\n Scheduling and Care Coordination\n Schedule Express Care, PCP visits, or follow-up appointments per protocol.\n Complete assigned closed-loop follow-up tasks.\n Support after-hours follow-up workflows and coordination with care teams.\n Documentation and Data Management\n Document protocol-based actions accurately in Athena.\n Use approved macros, workflow tags, and standardized documentation fields.\n Document contact attempts, scheduling outcomes, escalation, and follow-up completion.\n Maintain confidentiality and comply with Harbor Health policies and privacy regulations.\n Escalate documentation uncertainty appropriately.\n Escalation and Patient Safety\n Escalate immediately when:\n Symptoms are new, worsening, severe, unclear, or high-risk.\n Patients decline recommended care or follow-up.\n Patients cannot be reached after urgent symptom concerns.\n Safety cannot be confirmed.\n Concerns fall outside approved LVN protocols.\n High-risk symptoms are reported, including chest pain, shortness of breath, neurologic symptoms, severe bleeding, syncope, altered mental status, suicidal ideation, abuse, neglect, or safety threats.\n Patients request clinical advice outside protocol scope.\n Quality Improvement and Workflow Support\n Participate in workflow, escalation, and documentation training.\n Identify workflow barriers, duplicate cases, scheduling gaps, and patient access concerns.\n Support operational improvements that enhance patient access, quality, and closed-loop care.\n Required Qualifications\n Active Texas LVN license or compact state privilege.\n Experience in ambulatory care, primary care, urgent care, call center, care coordination, population health, or similar healthcare settings preferred.\n Strong attention to detail and organizational skills.\n Strong verbal and written communication skills.\n Ability to work effectively in a fast-paced, queue-based environment.\n Proficiency with EHR systems and basic computer skills.\n Preferred Qualifications\n Experience with Athena, Twilio, centralized triage workflows, or triage support models.\n Bilingual skills preferred based on patient population needs.\n Flexibility to support varied shifts, weekends, holidays, or after-hours workflows as needed.",
    "jsonld_jobposting": {
      "url": "https://harborhealth.applytojob.com/apply/ZkCmcOOOGu/Clinical-Triage-LVN",
      "@type": "JobPosting",
      "title": "Clinical Triage LVN",
      "@context": "http://schema.org/",
      "datePosted": "2026-05-28",
      "description": "<h1 style=\"line-height:1.2;border-bottom:solid #e55957 0.75pt;margin-top:21px;margin-bottom:5px;padding:0pt 0pt 4pt 0pt;\"><span style=\"font-size:13.999999999999998pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Inter, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Position</span></span></span></span></span></span><span style=\"font-size:20pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> </span></span></span></span></span></span><span style=\"font-size:13.999999999999998pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Inter, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Summary</span></span></span></span></span></span></h1><p style=\"line-height:1.2;margin-top:12px;margin-bottom:12px;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Harbor Health is seeking a compassionate, detail-oriented, and protocol-driven LVN to support our centralized nurse triage team.</span></span></span></span></span></span></p><p style=\"line-height:1.2;margin-top:12px;margin-bottom:12px;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">This position will follow approved protocol-based workflows and support triage calls through focused data collection, patient case preparation, callback coordination, scheduling support, documentation completion, and closed-loop follow-up.</span></span></span></span></span></span><br><br><span style=\"font-size:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\">This is a remote position.</span></span></p><h1 style=\"line-height:1.38;border-bottom:solid #e55957 0.75pt;margin-top:21px;margin-bottom:5px;padding:0pt 0pt 4pt 0pt;\"><span style=\"font-size:13.999999999999998pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Inter, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Key Responsibilities</span></span></span></span></span></span></h1><h2 style=\"line-height:1.38;margin-top:24px;margin-bottom:8px;\"><span style=\"font-size:13pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Protocol Based Triage Workflow Support</span></span></span></span></span></span></h2><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Execute approved triage support protocols.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Monitor assigned Athena and Twilio work queues according to priority rules.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Match Twilio calls/tasks to the correct Athena patient case.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Identify duplicate, incomplete, mismatched, or misrouted cases.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Route administrative or protocol-eligible work appropriately.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Escalate cases when hard-stop criteria are met.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Support live queue visibility and workflow stability.</span></span></span></span></span></span></li></ul><h2 style=\"line-height:1.38;margin-top:24px;margin-bottom:8px;\"><span style=\"font-size:13pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Focused Data Collection</span></span></span></span></span></span></h2><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Collect focused patient information according to approved protocols.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Confirm chief complaint, symptom onset, current symptom status, patient location, caller relationship, and callback number as needed.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Document patient-reported information accurately and objectively.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Confirm whether emergency instructions were already provided.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Identify worsening, severe, unclear, or high-risk symptoms and escalate appropriately.</span></span></span></span></span></span></li></ul><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Avoid independent final disposition or unsupported clinical interpretation.</span></span></span></span></span></span></li></ul><h2 style=\"line-height:1.38;margin-top:24px;margin-bottom:8px;\"><span style=\"font-size:13pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Scheduling and Care Coordination</span></span></span></span></span></span></h2><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Schedule Express Care, PCP visits, or follow-up appointments per protocol.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Complete assigned closed-loop follow-up tasks.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Support after-hours follow-up workflows and coordination with care teams.</span></span></span></span></span></span></li></ul><h2 style=\"line-height:1.38;margin-top:24px;margin-bottom:8px;\"><span style=\"font-size:13pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Documentation and Data Management</span></span></span></span></span></span></h2><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Document protocol-based actions accurately in Athena.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Use approved macros, workflow tags, and standardized documentation fields.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Document contact attempts, scheduling outcomes, escalation, and follow-up completion.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Maintain confidentiality and comply with Harbor Health policies and privacy regulations.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Escalate documentation uncertainty appropriately.</span></span></span></span></span></span></li></ul><h2 style=\"line-height:1.38;margin-top:24px;margin-bottom:8px;\"><span style=\"font-size:13pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Escalation and Patient Safety</span></span></span></span></span></span></h2><p style=\"line-height:1.2;margin-top:2px;margin-bottom:2px;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Escalate immediately when:</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Symptoms are new, worsening, severe, unclear, or high-risk.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Patients decline recommended care or follow-up.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Patients cannot be reached after urgent symptom concerns.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Safety cannot be confirmed.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Concerns fall outside approved LVN protocols.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">High-risk symptoms are reported, including chest pain, shortness of breath, neurologic symptoms, severe bleeding, syncope, altered mental status, suicidal ideation, abuse, neglect, or safety threats.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Patients request clinical advice outside protocol scope.</span></span></span></span></span></span></li></ul><h2 style=\"line-height:1.38;margin-top:24px;margin-bottom:8px;\"><span style=\"font-size:13pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Quality Improvement and Workflow Support</span></span></span></span></span></span></h2><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Participate in workflow, escalation, and documentation training.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Identify workflow barriers, duplicate cases, scheduling gaps, and patient access concerns.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Support operational improvements that enhance patient access, quality, and closed-loop care.</span></span></span></span></span></span></li></ul><h1 style=\"line-height:1.2;border-bottom:solid #e55957 0.75pt;margin-top:21px;margin-bottom:5px;padding:0pt 0pt 4pt 0pt;\"><span style=\"font-size:13.999999999999998pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Inter, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Required Qualifications</span></span></span></span></span></span></h1><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Active Texas LVN license or compact state privilege.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience in ambulatory care, primary care, urgent care, call center, care coordination, population health, or similar healthcare settings preferred.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong attention to detail and organizational skills.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong verbal and written communication skills.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ability to work effectively in a fast-paced, queue-based environment.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Proficiency with EHR systems and basic computer skills.</span></span></span></span></span></span></li></ul><h1 style=\"line-height:1.2;border-bottom:solid #e55957 0.75pt;margin-top:21px;margin-bottom:5px;padding:0pt 0pt 4pt 0pt;\"><span style=\"font-size:13.999999999999998pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Inter, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Preferred Qualifications</span></span></span></span></span></span></h1><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience with Athena, Twilio, centralized triage workflows, or triage support models.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Bilingual skills preferred based on patient population needs.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Flexibility to support varied shifts, weekends, holidays, or after-hours workflows as needed.</span></span></span></span></span></span></li></ul>",
      "jobLocation": {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "",
          "addressRegion": "",
          "addressLocality": ""
        }
      },
      "validThrough": "2026-08-26",
      "uniqueJobCode": "job_20260528204244_LJ89D9TJDIAOYF7V",
      "employmentType": "FULL_TIME",
      "jobLocationType": "TELECOMMUTE",
      "hiringOrganization": {
        "logo": "https://s3.amazonaws.com/resumator/customer_20221122215449_JGB9XJJUMY8DVAE7/logos/20230125204156_HarborLogo.png",
        "name": "Harbor Health",
        "@type": "Organization",
        "sameAs": "https://www.harborhealth.com/"
      },
      "experienceRequirements": "Mid Level",
      "applicantLocationRequirements": {
        "name": "US",
        "@type": "Country"
      }
    }
  },
  "list_job": {
    "id": "ZkCmcOOOGu",
    "title": "Clinical Triage LVN",
    "detailUrl": "https://harborhealth.applytojob.com/apply/jobs/details/ZkCmcOOOGu?&"
  },
  "detail_errors": []
}