Senior Manager of Training & Transitions (Remote)

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    "requisitionDescription": "<div><div><div><div><p style='margin:0in;line-height:115%;font-size:15px;font-family:\"Arial\",sans-serif;' data-pasted=\"true\"><strong><u><span style='font-size:17px;line-height:115%;font-family:\"Calibri\",sans-serif;'>About Our Role:&nbsp;</span></u></strong></p><p style='margin:0in;line-height:115%;font-size:15px;font-family:\"Arial\",sans-serif;'><em><span style='font-size:17px;line-height:115%;font-family:\"Calibri\",sans-serif;'>The Senior Manager of Training &amp; Transitions serves as the driving force behind onboarding, service standards, and change management for the Trailborn Portfolio. This role partners closely with property leadership to build capable teams, ensure smooth operational transitions, and create consistent guest experiences.</span></em></p><p style='margin:0in;line-height:115%;font-size:15px;font-family:\"Arial\",sans-serif;'><br></p><p style='margin:0in;line-height:115%;font-size:15px;font-family:\"Arial\",sans-serif;'><strong><span style='font-size:17px;line-height:115%;font-family:\"Calibri\",sans-serif;'>Essential Functions:</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;line-height:115%;font-size:15px;font-family: initial;\"><strong><span style='font-size:17px;line-height:115%;font-family:\"Calibri\",sans-serif;'>Training Program Development &amp; Delivery</span></strong><span style='font-size:17px;line-height:115%;font-family:\"Calibri\",sans-serif;'>&nbsp;&mdash; Architect, maintain, and facilitate training curricula for all hotel departments, ensuring content stays current (and property-specific as appropriate) with brand standards and compliance requirements.</span></li><li style=\"margin:0in;line-height:115%;font-size:15px;font-family: initial;\" data-pasted=\"true\"><strong><span style='font-size:17px;line-height:115%;font-family:\"Calibri\",sans-serif;'>Culture &amp; Service Standards Onboarding </span></strong><span style='font-size:17px;line-height:     115%;font-family:\"Calibri\",sans-serif;'>&mdash; Develop and maintain clear, accessible materials that articulate the Trailborn way of working and serving guests, ensuring every new hire understands and connects with the brand&#39;s service philosophy from day one.</span></li><li style=\"margin:0in;line-height:115%;font-size:15px;font-family: initial;\"><strong><span style='font-size:17px;line-height:115%;font-family:\"Calibri\",sans-serif;'>Transition &amp; Change Management</span></strong><span style='font-size:17px;line-height:     115%;font-family:\"Calibri\",sans-serif;'>&nbsp;&mdash; Partner in leading the people-side of hotel openings, rebrands, and operational changes; develop transition playbooks and serve as the on-site training lead during these periods.</span></li><li style=\"margin:0in;line-height:115%;font-size:15px;font-family: initial;\"><strong><span style='font-size:17px;line-height:115%;font-family:\"Calibri\",sans-serif;'>Performance &amp; Competency Assessment</span></strong><span style='font-size:17px;line-height:     115%;font-family:\"Calibri\",sans-serif;'>&nbsp;&mdash; Partner with GMs and department heads to identify skill gaps, evaluate training effectiveness, and report on key metrics including GSS Scores.</span></li><li style=\"margin:0in;line-height:115%;font-size:15px;font-family: initial;\"><strong><span style='font-size:17px;line-height:115%;font-family:\"Calibri\",sans-serif;'>Train the Trainer Program </span></strong><span style='font-size:17px;line-height:115%;font-family:\"Calibri\",sans-serif;'>&mdash; Certify and develop property-level trainers at each hotel, equipping them with facilitation skills, coaching techniques, and the tools needed to deliver consistent training independently.</span></li></ul><p style='margin:0in;line-height:115%;font-size:15px;font-family:\"Arial\",sans-serif;'><br></p><p style='margin:0in;line-height:115%;font-size:15px;font-family:\"Arial\",sans-serif;'><strong><u><span style='font-size:17px;line-height:115%;font-family:\"Calibri\",sans-serif;'>Qualifications</span></u></strong></p><div style='margin:0in;line-height:115%;font-size:15px;font-family:\"Arial\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='line-height:115%;font-family:\"Calibri\",sans-serif;font-size:17px;'>5+ years of experience in training, talent development, or organizational effectiveness, (ideally in a hospitality setting).</span></li><li style=\"margin:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='line-height:115%;font-family:\"Calibri\",sans-serif;font-size:17px;'>Demonstrated ability to design and deliver multi-property or multi-site training programs.</span></li><li style=\"margin:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='line-height:115%;font-family:\"Calibri\",sans-serif;font-size:17px;'>Willingness and ability to travel up to 50% of the time across U.S. hotel locations.</span></li><li style=\"margin:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='line-height:115%;font-family:\"Calibri\",sans-serif;font-size:17px;'>Bachelor&#39;s degree in Hospitality Management, Human Resources, Education, or a related field preferred.</span></li><li style=\"margin:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='line-height:115%;font-family:\"Calibri\",sans-serif;font-size:17px;'>Familiarity with Learning Management Systems (LMS) and e-learning authoring preferred.</span></li></ul></div></div></div></div></div>\n",
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