Patient Service Representative

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  "source_hash": "0ed8655e9e37c2f91bc43c297ab4257178fca85386c91a2c8f2255f30c75c5b9",
  "last_changed_at": "2026-05-30T06:00:49.506Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Dallas, Texas, 75001, United States",
    "city": "Dallas",
    "region": null,
    "country": "United States",
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  "inferred_at": "2026-06-06T10:30:18.818Z",
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    "location": {
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      "city": "Dallas",
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  "remote_policy": "remote",
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  "workplace_type": "remote",
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{}

{
  "list_job": {
    "id": "297",
    "isRemote": null,
    "location": {
      "city": "Dallas",
      "state": "Texas"
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    "departmentId": "18587",
    "locationType": "2",
    "jobOpeningName": "Patient Service Representative ",
    "departmentLabel": "Revenue Cycle Management",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Dallas",
      "state": "Texas",
      "postalCode": "75001",
      "addressCountry": "United States"
    },
    "datePosted": "2026-05-13",
    "atsLocation": {
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    "description": "<p><span style=\"font-weight: bold\">About Plutus Health Inc.:</span></p>\n<p>Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services, certified in SOC2 compliance and recognized among the <span style=\"font-weight: bold\">Inc. 5000 fastest-growing private companies</span>. We specialize in revenue cycle optimization for hospitals, physician groups, and healthcare organizations across various specialties. Our commitment to innovation and excellence has earned us recognition as a <span style=\"font-weight: bold\">2024 EY Entrepreneur Of The Year finalist</span> and one of the <span style=\"font-weight: bold\">top 100 fastest-growing companies in Dallas</span>.<br><br></p>\n<p><span style=\"font-weight: bold\">Position Summary</span></p>\n<p>The Patient Service Representative (PSR) serves as a primary point of contact for patients, assisting with inbound and outbound calls related to medical bills, statements, and payment options. This role focuses on delivering a compassionate, professional patient experience while efficiently resolving billing inquiries, facilitating payments, and addressing basic service complaints in compliance with healthcare and RCM best practices.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Key Responsibilities</span></p>\n<p><span style=\"font-weight: bold\">Patient Communication &amp; Call Handling</span></p>\n<ul>\n<li>Answer inbound patient calls regarding medical bills, statements, balances, and payment options in a courteous and professional manner</li>\n<li>Place outbound calls to patients as needed to resolve billing questions or follow up on outstanding balances</li>\n<li>Clearly explain charges, account activity, and payment options in plain, patient-friendly language</li>\n</ul>\n<p><span style=\"font-weight: bold\">Billing &amp; Payment Support</span></p>\n<ul>\n<li>Assist patients with making payments via approved payment methods</li>\n<li>Set up payment plans according to client and company guidelines</li>\n<li>Provide copies of statements, receipts, and account summaries upon request</li>\n<li>Accurately document all payment and account interactions in billing systems</li>\n</ul>\n<p><span style=\"font-weight: bold\">Statements &amp; Account Assistance</span></p>\n<ul>\n<li>Generate, reissue, and explain patient statements</li>\n<li>Research basic account questions by reviewing billing history, insurance responses, and posted payments</li>\n<li>Identify when issues require escalation to billing, AR, or supervisor teams</li>\n</ul>\n<p><span style=\"font-weight: bold\">Complaint Resolution &amp; Service Recovery</span></p>\n<ul>\n<li>Handle basic patient complaints related to billing, communication, or service experience</li>\n<li>De-escalate emotionally charged situations with empathy and professionalism</li>\n<li>Escalate complex, unresolved, or sensitive complaints per established protocols</li>\n</ul>\n<p><span style=\"font-weight: bold\">Compliance &amp; Documentation</span></p>\n<ul>\n<li>Maintain accurate, timely documentation of all patient interactions</li>\n<li>Comply with HIPAA, company policies, and client-specific guidelines</li>\n<li>Follow call quality, scripting, and performance standards</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Required Qualifications</span></p>\n<ul>\n<li>High school diploma or GED (Associate degree preferred)</li>\n<li>Minimum <span style=\"font-weight: bold\">1–2 years</span> of experience in:\n<ul>\n<li>Healthcare call center, medical billing, or patient financial services <span style=\"font-weight: bold\">OR</span></li>\n<li>Customer service in a regulated environment (healthcare strongly preferred)</li>\n</ul>\n</li>\n<li>Strong verbal communication skills with a calm, empathetic demeanor</li>\n<li>Ability to explain billing concepts clearly to non-technical audiences</li>\n<li>Basic computer proficiency and comfort using billing or CRM systems</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Preferred Qualifications</span></p>\n<ul>\n<li>Experience in medical billing, patient collections, or RCM environments</li>\n<li>Familiarity with insurance terminology (EOBs, deductibles, copays, coinsurance)</li>\n<li>Prior experience handling patient complaints or sensitive financial conversations</li>\n<li>Bilingual (English/Spanish) is a plus</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Key Competencies &amp; Skills</span></p>\n<ul>\n<li>Customer-focused and patient-first mindset</li>\n<li>Strong listening and problem-solving skills</li>\n<li>Emotional intelligence and conflict de-escalation ability</li>\n<li>Attention to detail and documentation accuracy</li>\n<li>Ability to follow scripts, policies, and compliance requirements</li>\n<li>Dependable, punctual, and organized</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Work Environment &amp; Expectations</span></p>\n<ul>\n<li>US-based role supporting US healthcare patients</li>\n<li>May require extended screen time and high call volumes</li>\n<li>Adherence to productivity, quality, and compliance metrics</li>\n<li>Professional home office setup required for remote roles</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Why Join Our RCM Team?</span></p>\n<ul>\n<li>Opportunity to make a meaningful impact on patient satisfaction</li>\n</ul>",
    "compensation": null,
    "departmentId": "18587",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Patient Service Representative ",
    "departmentLabel": "Revenue Cycle Management",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://calpionplutus.bamboohr.com/careers/297",
    "employmentStatusLabel": "Full-Time"
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}