Universal Member Contact Center Representative

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  "source_hash": "7cef54d5d1428a93194bf4a6feee750807f15e6b1f035b7681a944120a95658a",
  "last_changed_at": "2026-05-31T17:52:35.751Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Ops Center, Manchester, NH, United States",
    "city": "Manchester",
    "region": "NH",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:07:37.796Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Ops Center, Manchester, NH, United States",
      "city": "Manchester",
      "region": "NH",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
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{}

{
  "Id": "ae48887e-b723-415c-8d74-3b47f7b3f29d",
  "Title": "Universal Member Contact Center Representative",
  "Distance": null,
  "Featured": false,
  "FullTime": true,
  "Locations": [
    {
      "Id": "b5d41688-d55b-5b32-b344-dd2e2c910962",
      "Address": {
        "City": "Manchester",
        "Line1": "48 Perimeter Road",
        "Line2": null,
        "State": {
          "Code": "NH",
          "Name": "New Hampshire"
        },
        "Country": {
          "Code": "USA",
          "Name": "United States"
        },
        "PostalCode": "03103"
      },
      "Coordinates": {
        "Latitude": 42.944237013787,
        "Longitude": -71.433073986058
      },
      "DisplayName": false,
      "LocalizedName": null,
      "SourceOfTruth": 1,
      "DisplayAddress": true,
      "DisplayLocationId": false,
      "DisplayDescription": true,
      "LocalizedLocationId": null,
      "DisplayStreetAddress": false,
      "LocalizedDescription": "Ops Center"
    }
  ],
  "MatchScore": 1,
  "PostedDate": "2026-05-22T17:52:53.775Z",
  "JobCategoryName": "Retail",
  "JobLocationType": 0,
  "OpportunityType": 0,
  "BriefDescription": "Under the direction of the Member Contact Center Supervisor, the Universal Member Contact Center Representative I is responsible for delivering exceptional customer service to our members while conducting transactions and achieving service goals. The Representative establishes and maintains loan and deposit account relationships by supporting members with various communication channels, including phone, email, ITM, secure messages and chat. This role involves addressing inquiries, resolving issues, and providing information about our products and services. The representative must maintain a high level of professionalism to ensure member satisfaction.",
  "MatchedLocations": [],
  "RequisitionNumber": "UNIVE001919"
}