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Contact Center Representative I

B9a274cc 0f2d 4363 869f 5717f2f7edcc 19000101 000003 · Sacramento, CA, US, Sacramento, CA · Active · $20–$29 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyB9a274cc 0f2d 4363 869f 5717f2f7edcc 19000101 000003
TitleContact Center Representative I
Normalized title-
Department / team-
LocationSacramento, CA, United States
Work model-
Employment type-
Salary$20–$29 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-30 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from B9a274cc 0f2d 4363 869f 5717f2f7edcc 19000101 000003.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Sacramento.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyB9a274cc 0f2d 4363 869f 5717f2f7edcc 19000101 000003
Source03e21b87-5fcb-40b3-b8af-fb2fe4a447af
ATS providerADP Workforce Now Recruiting

Description

POSITION TITLE: Contact Center Representative I REPORTS TO: Contact Center Manager JOB GRADE: N6 PAY RANGE: $20.51/hour - $30.77/hour, Non-Exempt Dependent on experience Position Summary Demonstrate a high level of member service by supporting multiple contact channels, primarily via telephone. Under general supervision of the Contact Center Manager, and in conformance with established policies and regulations, match credit union products and services to member needs. Duties and Responsibilities Phone Center : Assist members over the telephone by processing transactions and providing information on Credit Union products and services Help resolve member questions and account issues through research and follow up Advocate for our members and be willing to escalate calls or solicit help when needed Deliver excellent member service in an efficient and professional manner Maintain confidentiality of member and credit union records Recognize red flags and inconsistencies during member interactions Demonstrate empathy on each member engagement Meet individual goals while contributing to Contact Center objectives Understands and follows the CU’s BSA-AML compliance program including but not limited to: Filing Currency Transaction Reports Filing Suspicious Activity Reports Conducting OFAC checks in accordance with the CU’s OFAC screening procedures Perform member transactions with a high level of accuracy Process mail deposits/payments, account closure requests, and perform account maintenance such as address changes, ordering ATM/debit cards, check orders, etc. Perform job functions of University Branch Member Service Representative, as needed Performs other duties as assigned Helps with branch’s assigned collateral duties Additional Responsibilities: When needed, perform Member Service Representative job functions at University Branch including, teller transactions, loan fundings, account maintenance, vault and ATM balancing, and member follow up Education/Experience Requirements High School diploma or equivalent 6 months to 1 year financial institution experience preferred Ability to operate computer terminal and general office equipment Excellent member service and sales skills Type 20 wpm Strong interpersonal communication & problem-solving skills Balancing and transaction accuracy Working Conditions/Physical Demands Works in an office environment, requiring the use of office equipment, such as personal computers. May be required to travel to other offices when additional staffing coverage is needed.

Full job record

Job ID21208fd09b302fdc4c562f7dc23cba4f6d24f26a
Org ID0ede5fe4-b4a0-44c3-b260-28778af27a83
Source ID03e21b87-5fcb-40b3-b8af-fb2fe4a447af
Board ID03e21b87-5fcb-40b3-b8af-fb2fe4a447af
Provideradp_workforcenow
Provider Job Key554113
TitleContact Center Representative I
Normalized Title—
Statusactive
Activeyes
Location TextSacramento, CA, US, Sacramento, CA
Department—
Team—
Employment Type—
Workplace Type—
Remote Policy—
CountryUnited States
RegionCA
CitySacramento
Salary Raw20 To 29.27 (USD) Hourly
Salary Min20
Salary Max29.27
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b9a274cc-0f2d-4363-869f-5717f2f7edcc&ccId=19000101_000003&lang=en_US&type=JS&jobId=554113&jwId=9201110538052_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b9a274cc-0f2d-4363-869f-5717f2f7edcc&ccId=19000101_000003&lang=en_US&type=JS&jobId=554113&jwId=9201110538052_1
First Seen At2026-05-31 18:05:36Z
Last Seen At2026-06-06 19:43:47Z
Last Checked At2026-06-06 19:43:47Z
Last Changed At2026-06-06 19:43:47Z
Inactive At—
Source Posted At2026-04-30 18:43:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=b9a274cc-0f2d-4363-869f-5717f2f7edcc|19000101_000003/date=2026-06-06/2026-06-06T19-43-47-150Z-c97600e953ca59c27261546c4f5f51228a2a51ad710e3174c55bce5348ddd403.json
Event Fields
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  "last_changed_at": "2026-06-06T19:43:47.523Z",
  "active_status": "active"
}
Parsed Structured
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  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": "USD"
}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><p><br></p><div align=\"center\" style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;' id=\"isPasted\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"581\" style=\"width: 581px;border-collapse: collapse;border: none;\"><tbody><tr><td valign=\"top\" style=\"width: 46.988%; border: 1pt solid windowtext; padding: 0in 5.4pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'><strong>POSITION TITLE: &nbsp; &nbsp;</strong></p></td><td valign=\"top\" style=\"width: 53.012%; border-top: 1pt solid windowtext; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-image: initial; border-left: none; padding: 0in 5.4pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'>Contact Center Representative I</p></td></tr><tr><td valign=\"top\" style=\"width: 46.988%; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left: 1pt solid windowtext; border-image: initial; border-top: none; padding: 0in 5.4pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'><strong>REPORTS TO: &nbsp; &nbsp;</strong></p></td><td valign=\"top\" style=\"width: 53.012%; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0in 5.4pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'>Contact Center Manager</p></td></tr><tr><td valign=\"top\" style=\"width: 46.988%; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left: 1pt solid windowtext; border-image: initial; border-top: none; padding: 0in 5.4pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'><strong>JOB GRADE: &nbsp; &nbsp;</strong></p></td><td valign=\"top\" style=\"width: 53.012%; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0in 5.4pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'>N6</p></td></tr><tr><td valign=\"top\" style=\"width: 46.988%; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left: 1pt solid windowtext; border-image: initial; border-top: none; padding: 0in 5.4pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'><strong>PAY RANGE: &nbsp;</strong></p>&nbsp;&nbsp;<p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'><strong>&nbsp;</strong></p></td><td valign=\"top\" style=\"width: 53.012%; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0in 5.4pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'>$20.51/hour - $30.77/hour, Non-Exempt</p><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'>Dependent on experience</p></td></tr></tbody></table></div><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;margin-left:179.55pt;'>&nbsp;</p><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;border:none;padding:0in;'>&nbsp;</p><h1 style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:15px;\">Position Summary</span></h1><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'>&nbsp;</p><p style='margin:0in;text-align:justify;font-size:16px;font-family:\"Univers\",sans-serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Demonstrate a high level of member service by supporting multiple contact channels, primarily via telephone. Under general supervision of the Contact Center Manager, and in conformance with established policies and regulations, match credit union products and services to member needs.&nbsp;</span></p><p style='margin:0in;text-align:justify;font-size:16px;font-family:\"Univers\",sans-serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><h1 style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:15px;\">Duties and Responsibilities</span></h1><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'>&nbsp;</p><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<strong><u>Phone Center</u>:</strong></p><ul style=\"list-style-type: disc;margin-left: 0.25in;\"><li>Assist members over the telephone by processing transactions and providing information on Credit Union products and services</li><li><span style=\"font-family:Arial;font-size:15px;\">Help resolve member questions and account issues through research and follow up</span></li><li><span style=\"font-family:Arial;font-size:15px;\">Advocate for our members and be willing to escalate calls or solicit help when needed</span></li><li><span style=\"font-family:Arial;font-size:15px;\">Deliver excellent member service in an efficient and professional manner</span></li><li><span style=\"font-family:Arial;font-size:15px;\">Maintain confidentiality of member and credit union records</span></li><li><span style=\"font-family:Arial;font-size:15px;\">Recognize red flags and inconsistencies during member interactions</span></li><li><span style=\"font-family:Arial;font-size:15px;\">Demonstrate empathy on each member engagement</span></li><li><span style=\"font-family:Arial;font-size:15px;\">Meet individual goals while contributing to Contact Center objectives&nbsp;</span></li><li><span style=\"font-family:Arial;font-size:15px;\">Understands and follows the CU&rsquo;s BSA-AML compliance program including but not limited to:</span></li></ul><ul style=\"list-style-type: undefined margin-left: 0.5in;\"><li><span style=\"font-family:Arial;font-size:15px;\">Filing Currency Transaction Reports</span></li><li><span style=\"font-family:Arial;font-size:15px;\">Filing Suspicious Activity Reports</span></li><li><span style=\"font-family:Arial;font-size:15px;\">Conducting OFAC checks in accordance with the CU&rsquo;s OFAC screening procedures</span></li></ul><ul style=\"list-style-type: disc;margin-left: 0.25in;\"><li><span style=\"font-family:Arial;font-size:15px;\">Perform member transactions with a high level of accuracy</span></li><li><span style=\"font-family:Arial;font-size:15px;\">Process mail deposits/payments, account closure requests, and perform account maintenance such as address changes, ordering ATM/debit cards, check orders, etc.</span></li><li><span style=\"font-family:Arial;font-size:15px;\">Perform job functions of University Branch Member Service Representative, as needed</span></li><li><span style=\"font-family:Arial;font-size:15px;\">Performs other duties as assigned</span></li><li><span style=\"font-family:Arial;font-size:15px;\">Helps with branch&rsquo;s assigned collateral duties</span></li></ul><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;margin-left:.5in;'><strong><u><span style=\"font-family:Arial;\">Additional Responsibilities:</span></u></strong></p><div style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'><span style=\"font-family:Arial;font-size:15px;\">When needed, perform Member Service Representative job functions at University Branch including, teller transactions, loan fundings, account maintenance, vault and ATM balancing, and member follow up</span></li></ul></div><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'><span style='font-size:15px;font-family:\"Univers\",sans-serif;'>&nbsp;</span></p><h1 style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:15px;\">Education/Experience Requirements</span></h1><ul style=\"list-style-type: disc;margin-left: 35px;\"><li><span style=\"font-family:Arial;font-size:15px;\">High School diploma or equivalent</span></li><li><span style=\"font-family:Arial;font-size:15px;\">6 months to 1 year financial institution experience preferred</span></li><li><span style=\"font-family:Arial;font-size:15px;\">Ability to operate computer terminal and general office equipment</span></li><li><span style=\"font-family:Arial;font-size:15px;\">Excellent member service and sales skills</span></li><li><span style=\"font-family:Arial;font-size:15px;\">Type 20 wpm</span></li><li><span style=\"font-family:Arial;font-size:15px;\">Strong interpersonal communication &amp; problem-solving skills</span></li><li><span style=\"font-family:Arial;font-size:15px;\">Balancing and transaction accuracy</span></li></ul><p><span style=\"font-family:Arial;font-size:15px;\"><br></span></p><h1 style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:15px;\">Working Conditions/Physical Demands</span></h1><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'>Works in an office environment, requiring the use of office equipment, such as personal computers.</li><li style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'>May be required to travel to other offices when additional staffing coverage is needed.</li></ul><p><br></p></div>\n",
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GET https://api.bluedoor.sh/job-postings/v1/orgs/0ede5fe4-b4a0-44c3-b260-28778af27a83JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/03e21b87-5fcb-40b3-b8af-fb2fe4a447afJSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/21208fd09b302fdc4c562f7dc23cba4f6d24f26a/eventsJSON

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