NYC Showroom Manager

Who We Are Babylist is the leading platform for expecting and new families. More than 10 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, guidance, and expert recommendations. As a modern, AI-forward tech company, Babylist has expanded from a universal registry into a full ecosystem — the Babylist Shop, Babylist Health, Babylist Money, NYC and LA showrooms, branded content, and more — generating $750M in revenue in 2025. Building the generational brand in baby, Babylist is reshaping the $235B kids and baby market and helping parents feel confident, connected, and cared for at every step. Our Ways of Working Babylist is a remote-first company with team members across the U.S. and Canada who move fast, think smart, and use AI as part of how they work every day. This role specifically is full-time and based on-site at our New York showroom in SoHo. The schedule is flexible based on business needs and requires evenings, weekends, and some holidays. This role requires a 4-week training period in June at our Beverly Hills showroom . What the Role Is Babylist is opening its first New York showroom in SoHo, and we need a Store Manager to run it. This is a brand new space where expecting parents, grandparents, and gift-givers will walk through room by room to see, touch, and test everything from strollers to cribs to carrier systems. You'll be the person responsible for making that experience feel effortless, warm, and worth talking about. Day to day, you'll live on the floor. You'll run staffing and scheduling for a team of 20+, manage the visual merchandising and product presentation across the space, coordinate with brand partners and events teams who are activating in your showroom, and serve as the on-the-ground voice of the NYC market back to Babylist's leadership in LA. Your manager is remote. You'll have real autonomy to make decisions, adjust in real time, and shape how this showroom operates from day one. There are no sales goals, no commission, no leaderboard, and no Black Friday. Success here is measured by guest experience quality, team development, and operational consistency. If you've spent your career chasing metrics and need that external structure to stay motivated, this will feel disorienting. If you've always believed great retail is about the experience and wished you could prove it, this is the role. This might not be a fit if you're coming from a heavily commission-driven environment and haven't worked in a guest-experience-first model before. It also won't be the right move if you prefer back-of-house leadership, need a manager on-site every day, or are looking for a corporate retail trajectory at a large legacy brand. We need someone who's built for SoHo energy: composed, low-ego, floor-first, and comfortable with high-profile guests, brand activations, and cameras in the space on any given day. Who You Are 5-7+ years managing retail, showroom, or experiential spaces, including full ownership of staffing, inventory, visual merchandising, and in-store operations for teams of 15+ Experience launching or opening a new physical retail location for a digitally native or high-growth brand. You know what it takes to build a team, set standards, and create a culture from scratch. Deep NYC retail instincts. You know the market, the clientele, and the pace. You read a room naturally and adjust on the fly. Proven track record leading and developing frontline teams through coaching, training, and real-time feedback. You've navigated difficult personnel situations including terminations. Comfortable operating with a remote manager and significant autonomy. You communicate proactively, make sound judgment calls independently, and keep leadership informed without being chased. Experience hosting brand activations, events, or high-profile guests in your space while maintaining guest experience and operational standards. You're curious about AI a nd open to using it to improve operations, team effectiveness, and the guest experience. How You Will Make An Impact Launch and operate the New York showroom from the ground up, establishing the operational playbook, team culture, and guest experience standards for Babylist's first East Coast location. Build, train, and lead a team of Registry Specialists, Shift Leads, and Brand Ambassadors who deliver a service-first, guest-centered experience every shift. Own the showroom floor day-to-day: staffing, scheduling, zone coverage, visual merchandising, product presentation, and real-time operational decisions. Act as the voice of the NYC market back to leadership. Surface guest feedback, product insights, and experience gaps that inform how Babylist evolves its physical retail strategy. Partner with events, brand partnerships, and merchandising teams to execute in-store activations and experiences that bring the Babylist brand to life. Manage operating costs including payroll and labor planning, ensuring efficient and sustainable showroom performance. Translate company goals into showroom-level operations. Identify and remove friction points in how guests navigate, explore, and engage with the space. About Compensation We use a market-based approach to compensation. The starting salary range for this role is: $125,500 to $135,900 Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity. Why You Will Love Working At Babylist Our Culture We work with focus and intention, then step away to recharge We believe in exceptional management and invest in tools and opportunities to connect with colleagues We build products that positively impact millions of people's lives AI is intentionally embedded in how we work, create, and scale—supporting innovation and impact Growth & Development Competitive pay and meaningful opportunities for career advancement We believe technology and data can solve hard problems We're committed to career progression and performance-based advancement Compensation & Benefits Competitive salary with equity and bonus opportunities Company-paid medical, dental, and vision insurance Retirement savings plan with company matching and flexible spending accounts Generous paid parental leave and PTO Perks for physical, mental, and emotional health, parenting, childcare, and financial planning Important Notices Recorded Interviews. Babylist uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview, you consent to this recording and transcription. Interview Integrity. AI is part of how we work at Babylist — we expect you to use it too. Your application and interviews should still reflect you and your own thinking. We'll tell you when AI is encouraged. Misrepresentation at any stage may result in removal from consideration for this and future roles. Connections at Babylist. If you have a family member or close personal relationship with a current Babylist employee, please let your recruiter know. This helps us keep our process fair and transparent for everyone. Protect Yourself from Scams. All official outreach comes from the Babylist Talent Team via @babylist.com email addresses only. We will never ask for payment or personal financial information. If you receive outreach via WhatsApp, Telegram, or a non-Babylist email — it's not us. Verify open roles at babylist.com/careers.

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