Receptionist

MISSION The Operations Support Assistant – Front Desk creates exceptional experiences for clients and associates through friendly interactions and support. In addition, this position provides office administrative support for the Atlanta office. RESPONSIBILITES • Greets visitors and contacts appropriate associate and/or directs visitors to proper location. • Answers incoming communication lines with professional warmth and courtesy; locates appropriate associate and directs calls to destination without delay as required. • Provides assistance with all incoming and outgoing mail, meeting and conference room coordination, supply requisition, and other office housekeeping duties. • Processes benefit commissions and carrier statements. · Provides administrative support to associates needing assistance with projects including FedEx shipments, and event essentials such as creating name tents, setting up catering, etc. · Provides backup assistance and support to the Office Operations team o Orders and organizes coffee shipments bi-weekly based on current inventory. o Manages copier maintenance including placing service calls and ordering necessary supplies. o Assists in set-up for video conferences across offices. o Help stock kitchen supplies, keep coffee machines maintained, and clean out office refrigerator(s). MISSION The Operations Support Assistant – Front Desk creates exceptional experiences for clients and associates through friendly interactions and support. In addition, this position provides office administrative support for the Atlanta office. RESPONSIBILITES • Greets visitors and contacts appropriate associate and/or directs visitors to proper location. • Answers incoming communication lines with professional warmth and courtesy; locates appropriate associate and directs calls to destination without delay as required. • Provides assistance with all incoming and outgoing mail, meeting and conference room coordination, supply requisition, and other office housekeeping duties. • Processes benefit commissions and carrier statements. · Provides administrative support to associates needing assistance with projects including FedEx shipments, and event essentials such as creating name tents, setting up catering, etc. · Provides backup assistance and support to the Office Operations team o Orders and organizes coffee shipments bi-weekly based on current inventory. o Manages copier maintenance including placing service calls and ordering necessary supplies. o Assists in set-up for video conferences across offices. o Help stock kitchen supplies, keep coffee machines maintained, and clean out office refrigerator(s). · A minimum of two years’ experience providing customer service support. Switchboard experience a plus. · Above-average proficiency in the use of Microsoft Word, Excel, PowerPoint, and Outlook required. · Strong internal and external customer service skills, along with the ability to develop sound relationships. · Organizational and time management skills to prioritize workload and meet time sensitive deadlines required. Must be able to work under pressure and time constraints. Must be results-oriented with the ability to change priorities as needed. · Above-average verbal, written, and interpersonal skills to interact with associates at all levels of responsibility, representing Lockton in the highest professional manner. · A minimum of two years’ experience providing customer service support. Switchboard experience a plus. · Above-average proficiency in the use of Microsoft Word, Excel, PowerPoint, and Outlook required. · Strong internal and external customer service skills, along with the ability to develop sound relationships. · Organizational and time management skills to prioritize workload and meet time sensitive deadlines required. Must be able to work under pressure and time constraints. Must be results-oriented with the ability to change priorities as needed. · Above-average verbal, written, and interpersonal skills to interact with associates at all levels of responsibility, representing Lockton in the highest professional manner.

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