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    "requisitionDescription": "<div><div><div><div><div><div><p><br></p><p><span style=\"font-size: 14px;\"><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong>Position Overview</strong></span></span></p><p><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">We are seeking highly detail-oriented and client-focused Audio-Conferencing Operators to support Annual General Meetings (AGMs), Virtual Shareholder Meetings (VSMs), and other high-profile financial events. This role combines ingest coordination and live meeting moderation, requiring precision, composure under pressure, and exceptional communication skills.</span></p><p><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Operators will serve as the first point of contact for participants dialing into events and will play a critical role in ensuring seamless meeting execution&mdash;from participant onboarding through live moderation and Q&amp;A management.</span></p><p><br></p><p><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong>Key Responsibilities</strong></span></p><p><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">1. Ingest &amp; Participant Coordination</span></p><ul><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Manage inbound calls from attendees, executives, board members, and stakeholders</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Accurately identify and verify participants, including correct name pronunciation and titles</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Route participants to the correct meeting, bridge, or breakout room</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Provide clear, professional instructions to ensure smooth entry into events</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Maintain real-time awareness of participant flow and meeting readiness</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Troubleshoot connection issues (dial-in, audio clarity, routing errors) quickly and effectively</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Ensure accuracy and speed when handling participant movements</li></ul><p><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">2. Pre-Event Preparation &amp; Post-Event Wrap</span></p><ul><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Review run-of-show documents and client scripts ahead of events</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Conduct pre-call checks with speakers and stakeholders</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Confirm participant lists and special handling requirements</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Support post-event reporting, including incident notes and feedback</li></ul><p><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">3. Live Meeting Moderation</span></p><ul><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Lead meetings with scripted introductions in a confident and professional manner</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Act as the primary liaison between speakers, presenters, and production teams</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Manage speaker queues and ensure smooth transitions during live events</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Handle all Q&amp;A workflows:<ul style=\"font-size: initial; font-family: initial; color: initial;\"><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Screen and organize incoming questions</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Prioritize and route questions appropriately per client list</li></ul></li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Take meetings live and manage timing cues with precision</li></ul><p><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">4. Real-Time Event Execution</span></p><ul><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Operate in high-pressure, high-volume environments with multiple concurrent events</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Monitor live call quality and escalate issues when needed</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Maintain strict adherence to run-of-show (ROS) and event timelines</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Execute contingency plans when technical or participant issues arise</li></ul><p><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">5. Client &amp; Stakeholder Interaction</span></p><ul><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Deliver white-glove service to C-suite executives, investors, and institutional clients</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Communicate clearly and professionally across all participant levels</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Build confidence with clients through composure, accuracy, and responsiveness</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Coordinate closely with internal delivery, production, and technical teams</li></ul><p><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">6. Compliance, Accuracy &amp; Documentation</span></p><ul><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Ensure all participant data (names, titles, affiliations) is accurate and properly formatted</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Follow compliance protocols for financial and shareholder communications</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Always maintain confidentiality and data security standards</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Document key event notes, issues, and resolutions for post-event reporting</li></ul><p><br></p><p><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong>Required Skills &amp; Qualifications</strong></span></p><ul><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Proven experience in audio conferencing, webcast moderation, or live event operations</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Strong understanding of AGMs, earnings calls, or financial event workflows (preferred)</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Exceptional verbal communication skills with clear, professional delivery</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Ability to manage high call volumes with speed and accuracy</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Strong attention to detail, especially with names, titles, and participant routing</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Experience interacting with executive-level stakeholders</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Ability to remain calm and composed under pressure</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Strong multitasking and prioritization skills</li></ul><p><br></p><p><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong>Technical Experience (Preferred)</strong></span></p><ul><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Audio conferencing platforms (e.g., TurboBridge, Webex, Zoom, Teams)</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Q&amp;A moderation tools and workflows</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Familiarity with dial-in systems, bridges, and participant routing</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Basic troubleshooting of audio and connectivity issues</li></ul><p><br></p><p><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong>Key Competencies</strong></span></p><ul><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Accuracy &amp; Attention to Detail</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Communication &amp; Professional Presence</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Speed &amp; Execution Under Pressure</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Customer Focus / White-Glove Service</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Adaptability in Live Environments &nbsp;#LI-OE</li></ul><p><br></p><p><br></p></div></div></div></div></div></div>\n",
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