Sewer Drain Service Technician

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  "last_changed_at": "2026-05-30T06:04:34.547Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Anchorage, Alaska, 99507, United States",
    "city": "Anchorage",
    "region": null,
    "country": "United States",
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    "confidence": 0.95
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  "salary_min": null,
  "inferred_at": "2026-06-06T10:25:11.147Z",
  "launch_scope": {
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    "included": true,
    "location": {
      "raw": "Anchorage, Alaska, 99507, United States",
      "city": "Anchorage",
      "region": null,
      "country": "United States",
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      "confidence": 0.95
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    "countries": [
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{
  "list_job": {
    "id": "41",
    "isRemote": null,
    "location": {
      "city": "Anchorage",
      "state": "Alaska"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18550",
    "locationType": "0",
    "jobOpeningName": "Sewer Drain Service Technician",
    "departmentLabel": "Drain Service",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Anchorage",
      "state": "Alaska",
      "postalCode": "99507",
      "addressCountry": "United States"
    },
    "datePosted": "2026-05-05",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-weight: bold\">Who We Are</span></p>\n<p>At <span style=\"font-weight: bold\">Drain Masters</span>, we are committed to delivering expert plumbing and drain solutions with professionalism, integrity, and a drive to make every experience a <span style=\"font-weight: bold\">Win-Win-Win</span>—for the customer, the technician, and the company. We believe the trades are noble work, and we’re proud to elevate the role of skilled technicians in our community.</p>\n<p><span style=\"font-weight: bold\">Benefits</span></p>\n<ul>\n<li>Starting pay: $23/hour during onboarding</li>\n<li><span style=\"font-weight: bold\">Opportunity for early advancement</span> to performance pay + bonuses</li>\n<li>Paid weekly</li>\n<li>Company-paid ongoing training</li>\n<li>Tools and safety gear provided or reimbursed</li>\n<li>Company uniforms</li>\n<li>Career advancement pathways</li>\n<li>Participation in team events, bonuses, and incentive programs</li>\n<li>Access to mentorship and cross-training opportunities</li>\n</ul>\n<p><span style=\"font-weight: bold\">Minimum Qualifications</span></p>\n<ul>\n<li>Valid Alaska Driver’s License </li>\n<li>Two years experience in drain clearing with a preferred emphasis in main sewer drains</li>\n<li>Ability to lift 50+ lbs. and work in crawlspaces, basements, and confined areas</li>\n<li>Reliable transportation to and from work during training period (if no vehicle assigned)</li>\n<li>Strong communication skills and a customer-first mindset</li>\n<li>Willingness to get dirty, learn quickly, and follow direction</li>\n<li>High school diploma or GED preferred, but not required</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What This Role Entails</span></p>\n<p>The <span style=\"font-weight: bold\">Sewer Drain Service Technician </span> is mid-level position designed for individuals already experienced in the essentials of residential sewer systems including the various pipe materials used in Anchorage sewer systems, and the tools and equipment of the trade including cable machines/millers, jetters, augers, locators, cameras (will train), and more.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Reports To</span></p>\n<ul>\n<li>Service Manager</li>\n<li>Field Supervisor </li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Primary Responsibilities</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Clearing, cleaning, and diagnosing residential sewer drain lines, </span>as well as sinks, tubs, showers, toilets, and floor drains using the appropriate equipment. </li>\n<li>Follow safety procedures at all times, including <span style=\"font-weight: bold\">proper PPE use</span> and equipment handling.</li>\n<li>Accurately complete <span style=\"font-weight: bold\">forms, job notes, and customer-facing documentation</span> using Service Titan and other software platforms.</li>\n<li>Maintain vehicle cleanliness and organization (assigned vehicle or team vehicle).</li>\n<li>Attend and participate in all assigned <span style=\"font-weight: bold\">trainings, meetings, and performance reviews</span>.</li>\n<li>Follow and internalize the <span style=\"font-weight: bold\">Nexstar Service System</span>, focusing on the steps of <span style=\"font-weight: bold\">Prepare, Greet, Evaluate, Present, Execute, and Wrap Up.</span></li>\n<li>Maintain <span style=\"font-weight: bold\">clear communication</span> with dispatch, leadership, and team members.</li>\n<li>Uphold Drain Masters' <span style=\"font-weight: bold\">core values</span> in all interactions—with customers, teammates, and the public.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Training &amp; Performance Tracking</span></p>\n<ul>\n<li>Participate in a structured <span style=\"font-weight: bold\">30-day onboarding program</span> including hands-on field work, classroom-style learning of our systems and procedures, Nexstar onboarding, and training in our various technology platforms.</li>\n<li>Training progress will be tracked through:\n<ul>\n<li>Completion of skill checklists</li>\n<li>Soft skill observation</li>\n<li>Customer satisfaction metrics (as applicable)</li>\n<li>Supervisor and mentor evaluations<br></li>\n</ul>\n</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Technology &amp; Tools</span></p>\n<ul>\n<li>Learn and adopt all assigned <span style=\"font-weight: bold\">technology tools</span>, including:\n<ul>\n<li><span style=\"font-weight: bold\">Service Titan</span> (dispatching, job records, estimates, documentation)</li>\n<li><span style=\"font-weight: bold\">Nexstar Network tools and templates</span></li>\n<li><span style=\"font-weight: bold\">Microsoft Outlook, Teams, and Sharepoint.</span><br></li>\n</ul>\n</li>\n<li>Maintain a willingness to learn and apply emerging technologies and best practices.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Customer Service &amp; Professionalism</span></p>\n<ul>\n<li>Represent Drain Masters with courtesy, respect, and professionalism on every job.</li>\n<li>Demonstrate <span style=\"font-weight: bold\">empathy, clarity, and confidence</span> when communicating with customers.</li>\n<li>Dress and act in accordance with company standards at all times.</li>\n<li>Follow all communication guidelines and leave-behind materials as part of the service process.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Core Expectations:</span></p>\n<p><span style=\"font-weight: bold\">Attendance</span></p>\n<p>Show up on time, in uniform, and ready to work every scheduled shift. Notify leadership promptly if unable to attend.</p>\n<p><span style=\"font-weight: bold\">Attitude</span></p>\n<p>Demonstrate a learning mindset, openness to feedback, and a commitment to improvement.</p>\n<p><span style=\"font-weight: bold\">Teamwork</span></p>\n<p>Be dependable, respectful, and helpful to teammates, trainers, and office staff.</p>\n<p><span style=\"font-weight: bold\">Communication</span></p>\n<p>Use approved channels to provide updates, ask questions, and share challenges or progress.</p>\n<p><span style=\"font-weight: bold\">Accountability</span></p>\n<p>Own your performance and follow through on assigned tasks and training goals.</p>\n<p><span style=\"font-weight: bold\">Core Values</span></p>\n<p>Align behavior with company values: <span style=\"font-weight: bold\">Integrity, Teamwork, Excellence, Growth, and Service</span>.</p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Schedule &amp; Work Conditions</span></p>\n<ul>\n<li>Full-time: up to 40+ hours/week</li>\n<li>On-call or weekend shifts may be required after training</li>\n<li>Work is performed in residential homes, outside, and in various weather conditions</li>\n<li>Some training may occur after hours or during early mornings</li>\n</ul>\n<p> </p>",
    "compensation": "$23+/hour based on performance",
    "departmentId": "18550",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": "18427",
    "jobOpeningName": "Sewer Drain Service Technician",
    "departmentLabel": "Drain Service",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://drainmastersak.bamboohr.com/careers/41",
    "employmentStatusLabel": "Full-Time"
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}