Luxury Destination Specialist - Africa

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This individual must have strong organizational, time-management (this role is high volume), and relationship-building skills.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"background-color:rgba(0,0,0,0);font-size:10.5pt;white-space:pre-wrap;\">Responsibilities:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"white-space:pre-wrap;\">Act as the primary point of contact for our partner travel agencies and their luxury travel clients, providing personalized, attentive, and informative services.</span></li><li style=\"color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"white-space:pre-wrap;\">Utilize persuasive skills and strong closing techniques to convert leads into bookings.</span></li><li style=\"color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"white-space:pre-wrap;\">Create bespoke luxury travel itineraries tailored to the client's preferences, ensuring a seamless and unforgettable travel experience.</span></li><li style=\"color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"white-space:pre-wrap;\">Exhibit strong drive and motivation to handle a high volume of leads and consistently exceed targeted goals.</span></li><li style=\"color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"white-space:pre-wrap;\">Proactively address client inquiries, resolve complaints, and manage any issues that arise during the booking and travel process, ensuring availability to clients at all times.</span></li><li style=\"color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"white-space:pre-wrap;\">Continuously build and strengthen relationships with partner agencies through effective communication, regular updates, proactive follow-ups, and engaging support, encouraging repeat bookings.</span></li><li style=\"color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"white-space:pre-wrap;\">Maintain accurate and detailed records of client interactions, travel preferences, and bookings using our internal CRM system.</span></li><li style=\"color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"white-space:pre-wrap;\">Stay up-to-date with the latest luxury travel trends, destinations, and industry developments to provide informed recommendations to clients.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"background-color:rgba(0,0,0,0);font-size:10.5pt;white-space:pre-wrap;\">Requirements:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"white-space:pre-wrap;\">Must be an experienced Travel Agent, specialized in booking Africa itineraries, with 3+ years of proven sales success (Africa must be your passion!). Strong familiarity with Southern Africa is essential, and knowledge of East Africa is a significant advantage.</span></li><li style=\"color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"white-space:pre-wrap;\">Experience using the itinerary builder, Wetu, is highly preferred.</span></li><li style=\"color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"white-space:pre-wrap;\">Have a basic understanding of Margins vs Markups</span></li><li style=\"color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"white-space:pre-wrap;\">Excellent problem-solving abilities to overcome challenges and ensure client satisfaction. You will be their main point of contact when traveling.</span></li><li style=\"color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"white-space:pre-wrap;\">Strong relationship-based sales skills, with a track record of exceeding sales targets.</span></li><li style=\"color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"white-space:pre-wrap;\">Exceptional organizational and time-management abilities to handle multiple tasks and prioritize effectively.</span></li><li style=\"color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"white-space:pre-wrap;\">A keen eye for detail and the ability to provide personalized recommendations based on client preferences.</span></li><li style=\"color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"white-space:pre-wrap;\">Proficient computer skills, including experience with CRM systems and travel reservation software.</span></li><li style=\"color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"white-space:pre-wrap;\">Ability to work independently and as part of a team, demonstrating self-motivation and initiative.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"white-space:pre-wrap;\">If you are a highly motivated and passionate individual with a strong background in sales and luxury travel focused in the African region, we invite you to apply for this exciting opportunity. Join our team and be part of creating unforgettable African-Inspired luxury travel experiences for our discerning clients.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>",
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