General Manager

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    "description": "<p><span style=\"font-size:12px;\"><u><strong>Description</strong></u></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12px;\">Grand Pacific Resort Management (GPRM) is a Southern California rooted company with a world-class culture and exciting growth plans. Inspired by the understanding that the aim of life is to enrich lives; GPRM was created to help families invest invaluable time away together. Join and grow with us as we strive to make vacation dreams a reality.</span></li>\r\n\t<li><span style=\"font-size:12px;\">GPRM is searching for leadership talent to add a General Manager to our team.</span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12px;\"><strong>DESCRIPTION</strong>: As General Manager, you will be responsible for effectively leading and managing all aspects of the resort operation and for delivering results that contribute to the vision and overall success of Grand Pacific Resort Management.</span></p>\r\n\r\n<p><span style=\"font-size:12px;\"><strong>REPORTS TO:</strong> Regional Director or Vice President of Resort Operations</span></p>\r\n\r\n<p><span style=\"font-size:12px;\"><strong>PURPOSE:</strong> Responsible for providing exceptional resort oversight:</span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12px;\">Deliver consistent quality resort management with a focus on maximizing financial performance and service culture.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Mentorship of resort Associates.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Liaison between Associates, Board of Directors', Owners/Guests and Management Company.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Actively participate in the growth of GPRM.</span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12px;\"><u><strong>ESSENTIAL FUNCTIONS:</strong></u></span></p>\r\n\r\n<p><span style=\"font-size:12px;\"><em><strong>Associate Engagement &amp; Empowerment</strong></em></span></p>\r\n\r\n<p><span style=\"font-size:12px;\"><strong>Retention and Recognition</strong></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12px;\">Actively participate in the recruitment of Associate talent.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Performance Management, including daily development of team members and timely annual review preparation and administration.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Ensure New Associate Orientation Participation within 30 days of hire.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Oversee time card record keeping of resort Associates and Managers.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Manage Associate files, to include disciplinary documentation, positive remarks, training/certifications, reviews and assessments, merit increases, action plans, etc.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Promote BE EPIC Moments program to highlight positive interactions with Owners/Guests and peers.</span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12px;\"><strong>Development</strong></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12px;\">Mentorship of team members and other identified Associates to assist in securing a bench of leaders for succession.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Participate in Grand Pacific University (GPU), and assign applicable courses to resort Associates.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Create time-bound action plans for improvement of Associates as needed.</span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12px;\"><strong>Engagement</strong></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12px;\">Cultivate an environment that embraces BE EPIC values and ensure GPRM's Service Culture is embodied by all Associates.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Ensure Annual Associate Opinion Survey responses are managed via Manager Action Plans and that GPR Listens Sessions are conducted according to the Standard Operating Procedure.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Conduct regular team meetings to ensure effective communication of resort team and encourage celebration through monthly team Rallies.</span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12px;\"><strong><em>Operational Excellence</em></strong></span></p>\r\n\r\n<p><span style=\"font-size:12px;\"><strong>Resort Operations</strong></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12px;\">Oversee weekly Inventory Management, including preparation and execution of relocations or rental of any vacant units.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Manage compliance of management contracts and vendors.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Oversight of resort appearance and Preventative Maintenance (Synergy Program) to the highest standards possible.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Manage and oversee Construction and FF&amp;E projects/renovations by verifying a comprehensive and strategic, time-bound plan is in place.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Knowledge of resort's CC&amp;R's and Rules &amp; Regulations to ensure compliance.</span></li>\r\n</ul>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"font-size:12px;\"><strong>Brand Standards</strong></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12px;\">Ensure consistency and adherence to all GPR Brand Standards &amp; Standard Operating Procedures (Best Practices).</span></li>\r\n\t<li><span style=\"font-size:12px;\">Host weekly Coffee Klatch activity to generate face-time and feedback with resort Owners.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Follow-up on Quarterly Resort Audit Action Items and ensure compliance to actionable items reviewed during audits.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Conduct weekly property walks and monthly property audits with plans to improve results, along with Mystery Shop results.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Manage Annual Owner Survey action items and focus on increasing Owner Satisfaction scores year-over-year.</span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12px;\"><strong>Service Culture</strong></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12px;\">Customer service standards (quantitatively/qualitatively) are achieved according to goals in all departmental categories.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Maintain NPS Score at a 75% threshold or higher.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Monitor and encourage TripAdvisor reviews, and engage with Owners/Guests to improve resort rankings quarterly.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Support GPRM's Core Purpose \"Enriching Lives by Creating Experiences Worth Sharing\" via assuring all service best practices are embraced and adhered to.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Review Exchange Company survey data, along with internal survey data.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Comments and/or complaints must be appropriately responded to in a timely manner, with corrective action implemented.</span>\r\n\t<ul>\r\n\t\t<li><span style=\"font-size:12px;\">Utilize Salesforce daily to monitor Owner/Guest satisfaction scores, various survey responses and Board of Director activity, and provide a plan to improve results.</span></li>\r\n\t</ul>\r\n\t</li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12px;\"><strong>Financial (Budgets &amp; Labor)</strong></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12px;\">Develop and prepare annual Operating and Reserves budgets, with a goal of funding reserves at 50% or greater.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Present annual budget to Board of Directors for approval.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Monitor HOA delinquency by working closely with the Collections team.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Oversee resort financial performance:</span>\r\n\t<ul>\r\n\t\t<li><span style=\"font-size:12px;\">Preparation of Income Statement (P&amp;L) Variance Reports within two business days of Financial Review, to include a time-bound plan to improve if a negative variance to budget occurs.</span></li>\r\n\t\t<li><span style=\"font-size:12px;\">Utilize Cost Per Occupied Room (CPOR) report to analyze department expenses.</span></li>\r\n\t\t<li><span style=\"font-size:12px;\">Ensure a minimum Resort Service Fee (RSF) collection rate of 90%.</span></li>\r\n\t\t<li><span style=\"font-size:12px;\">Maintain City Ledger compliance by collecting payment on reservations within 30 days.</span></li>\r\n\t\t<li><span style=\"font-size:12px;\">Manage/Update Schedule of Values (SOV).</span></li>\r\n\t\t<li><span style=\"font-size:12px;\">Responsible for processing weekly Accounts Payable.</span></li>\r\n\t\t<li><span style=\"font-size:12px;\">Ongoing Reserve Study management, including updates as necessary to ensure specific threshold adherence.</span></li>\r\n\t</ul>\r\n\t</li>\r\n</ul>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"font-size:12px;\"><strong>Safety</strong></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12px;\">Involvement in resort Owner/Guest and Associate Safety, including monthly safety walks, safety meetings and resort-specific safety programs.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Participation in Worker's Comp Claims and Incident Reporting.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Maintain an accident-free work place, and celebrating safe work practices.</span></li>\r\n</ul>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"font-size:12px;\"><strong>Board of Directors and Homeowners Association</strong></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12px;\">Exhibit the highest level of ethics and integrity consistent with GPRM's standards.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Produce timely, accurate and mail-ready Board Packet development.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Coordinate successful Board Meetings by total compliance to Board Meeting Standard Operation Procedures.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Monitor Annual Board of Directors Survey results to ensure BOD Member Satisfaction.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Maintain a strong, working knowledge of HOA relationships; while exhibiting working knowledge of HOA documents, governing statues and Board meeting procedures.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Negotiate contracts on behalf of the HOA by presenting them in the correct legal fashion and having them vetted for implementation.</span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12px;\"><strong>New Business Development</strong></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12px;\">Participate in procuring new resorts:</span>\r\n\r\n\t<ul>\r\n\t\t<li><span style=\"font-size:12px;\">Onsite Lead Generation.</span></li>\r\n\t\t<li><span style=\"font-size:12px;\">Client interaction (resort tours/entertainment/Management Services Presentation).</span></li>\r\n\t\t<li><span style=\"font-size:12px;\">Assistance with Resort transitions by self and team members.</span></li>\r\n\t</ul>\r\n\t</li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12px;\"><strong>Special Projects</strong></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12px;\">Volunteer for and accept special projects.</span></li>\r\n\t<li><span style=\"font-size:12px;\">Flawlessly execute projects according to identified scope and timeline.</span></li>\r\n</ul>",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"General Manager\",\"identifier\":\"J0CK25527240\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/368B40669BD5951FB6E5CA6919B74AA9/jobs/527240\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=368B40669BD5951FB6E5CA6919B74AA9\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":80000,\"maxValue\":90000,\"unitText\":\"\"}},\"datePosted\":\"2026-06-02\",\"description\":\"Job DetailsJob Location: San Clemente Inn - San Clemente, CA 92672Position Type: Full TimeSalary Range: $80,000.00 - $90,000.00 SalaryJob Shift: VariedDescription\\r\\n\\r\\n\\r\\n\\tGrand Pacific Resort Management (GPRM) is a Southern California rooted company with a world-class culture and exciting growth plans. Inspired by the understanding that the aim of life is to enrich lives; GPRM was created to help families invest invaluable time away together. Join and grow with us as we strive to make vacation dreams a reality.\\r\\n\\tGPRM is searching for leadership talent to add a General Manager to our team.\\r\\n\\r\\n\\r\\nDESCRIPTION: As General Manager, you will be responsible for effectively leading and managing all aspects of the resort operation and for delivering results that contribute to the vision and overall success of Grand Pacific Resort Management.\\r\\n\\r\\nREPORTS TO: Regional Director or Vice President of Resort Operations\\r\\n\\r\\nPURPOSE: Responsible for providing exceptional resort oversight:\\r\\n\\r\\n\\r\\n\\tDeliver consistent quality resort management with a focus on maximizing financial performance and service culture.\\r\\n\\tMentorship of resort Associates.\\r\\n\\tLiaison between Associates, Board of Directors', Owners/Guests and Management Company.\\r\\n\\tActively participate in the growth of GPRM.\\r\\n\\r\\n\\r\\nESSENTIAL FUNCTIONS:\\r\\n\\r\\nAssociate Engagement &amp; Empowerment\\r\\n\\r\\nRetention and Recognition\\r\\n\\r\\n\\r\\n\\tActively participate in the recruitment of Associate talent.\\r\\n\\tPerformance Management, including daily development of team members and timely annual review preparation and administration.\\r\\n\\tEnsure New Associate Orientation Participation within 30 days of hire.\\r\\n\\tOversee time card record keeping of resort Associates and Managers.\\r\\n\\tManage Associate files, to include disciplinary documentation, positive remarks, training/certifications, reviews and assessments, merit increases, action plans, etc.\\r\\n\\tPromote BE EPIC Moments program to highlight positive interactions with Owners/Guests and peers.\\r\\n\\r\\n\\r\\nDevelopment\\r\\n\\r\\n\\r\\n\\tMentorship of team members and other identified Associates to assist in securing a bench of leaders for succession.\\r\\n\\tParticipate in Grand Pacific University (GPU), and assign applicable courses to resort Associates.\\r\\n\\tCreate time-bound action plans for improvement of Associates as needed.\\r\\n\\r\\n\\r\\nEngagement\\r\\n\\r\\n\\r\\n\\tCultivate an environment that embraces BE EPIC values and ensure GPRM's Service Culture is embodied by all Associates.\\r\\n\\tEnsure Annual Associate Opinion Survey responses are managed via Manager Action Plans and that GPR Listens Sessions are conducted according to the Standard Operating Procedure.\\r\\n\\tConduct regular team meetings to ensure effective communication of resort team and encourage celebration through monthly team Rallies.\\r\\n\\r\\n\\r\\nOperational Excellence\\r\\n\\r\\nResort Operations\\r\\n\\r\\n\\r\\n\\tOversee weekly Inventory Management, including preparation and execution of relocations or rental of any vacant units.\\r\\n\\tManage compliance of management contracts and vendors.\\r\\n\\tOversight of resort appearance and Preventative Maintenance (Synergy Program) to the highest standards possible.\\r\\n\\tManage and oversee Construction and FF&amp;E projects/renovations by verifying a comprehensive and strategic, time-bound plan is in place.\\r\\n\\tKnowledge of resort's CC&amp;R's and Rules &amp; Regulations to ensure compliance.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nBrand Standards\\r\\n\\r\\n\\r\\n\\tEnsure consistency and adherence to all GPR Brand Standards &amp; Standard Operating Procedures (Best Practices).\\r\\n\\tHost weekly Coffee Klatch activity to generate face-time and feedback with resort Owners.\\r\\n\\tFollow-up on Quarterly Resort Audit Action Items and ensure compliance to actionable items reviewed during audits.\\r\\n\\tConduct weekly property walks and monthly property audits with plans to improve results, along with Mystery Shop results.\\r\\n\\tManage Annual Owner Survey action items and focus on increasing Owner Satisfaction scores year-over-year.\\r\\n\\r\\n\\r\\nService Culture\\r\\n\\r\\n\\r\\n\\tCustomer service standards (quantitatively/qualitatively) are achieved according to goals in all departmental categories.\\r\\n\\tMaintain NPS Score at a 75% threshold or higher.\\r\\n\\tMonitor and encourage TripAdvisor reviews, and engage with Owners/Guests to improve resort rankings quarterly.\\r\\n\\tSupport GPRM's Core Purpose \\\"Enriching Lives by Creating Experiences Worth Sharing\\\" via assuring all service best practices are embraced and adhered to.\\r\\n\\tReview Exchange Company survey data, along with internal survey data.\\r\\n\\tComments and/or complaints must be appropriately responded to in a timely manner, with corrective action implemented.\\r\\n\\t\\r\\n\\t\\tUtilize Salesforce daily to monitor Owner/Guest satisfaction scores, various survey responses and Board of Director activity, and provide a plan to improve results.\\r\\n\\t\\r\\n\\t\\r\\n\\r\\n\\r\\nFinancial (Budgets &amp; Labor)\\r\\n\\r\\n\\r\\n\\tDevelop and prepare annual Operating and Reserves budgets, with a goal of funding reserves at 50% or greater.\\r\\n\\tPresent annual budget to Board of Directors for approval.\\r\\n\\tMonitor HOA delinquency by working closely with the Collections team.\\r\\n\\tOversee resort financial performance:\\r\\n\\t\\r\\n\\t\\tPreparation of Income Statement (P&amp;L) Variance Reports within two business days of Financial Review, to include a time-bound plan to improve if a negative variance to budget occurs.\\r\\n\\t\\tUtilize Cost Per Occupied Room (CPOR) report to analyze department expenses.\\r\\n\\t\\tEnsure a minimum Resort Service Fee (RSF) collection rate of 90%.\\r\\n\\t\\tMaintain City Ledger compliance by collecting payment on reservations within 30 days.\\r\\n\\t\\tManage/Update Schedule of Values (SOV).\\r\\n\\t\\tResponsible for processing weekly Accounts Payable.\\r\\n\\t\\tOngoing Reserve Study management, including updates as necessary to ensure specific threshold adherence.\\r\\n\\t\\r\\n\\t\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nSafety\\r\\n\\r\\n\\r\\n\\tInvolvement in resort Owner/Guest and Associate Safety, including monthly safety walks, safety meetings and resort-specific safety programs.\\r\\n\\tParticipation in Worker's Comp Claims and Incident Reporting.\\r\\n\\tMaintain an accident-free work place, and celebrating safe work practices.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nBoard of Directors and Homeowners Association\\r\\n\\r\\n\\r\\n\\tExhibit the highest level of ethics and integrity consistent with GPRM's standards.\\r\\n\\tProduce timely, accurate and mail-ready Board Packet development.\\r\\n\\tCoordinate successful Board Meetings by total compliance to Board Meeting Standard Operation Procedures.\\r\\n\\tMonitor Annual Board of Directors Survey results to ensure BOD Member Satisfaction.\\r\\n\\tMaintain a strong, working knowledge of HOA relationships; while exhibiting working knowledge of HOA documents, governing statues and Board meeting procedures.\\r\\n\\tNegotiate contracts on behalf of the HOA by presenting them in the correct legal fashion and having them vetted for implementation.\\r\\n\\r\\n\\r\\nNew Business Development\\r\\n\\r\\n\\r\\n\\tParticipate in procuring new resorts:\\r\\n\\r\\n\\t\\r\\n\\t\\tOnsite Lead Generation.\\r\\n\\t\\tClient interaction (resort tours/entertainment/Management Services Presentation).\\r\\n\\t\\tAssistance with Resort transitions by self and team members.\\r\\n\\t\\r\\n\\t\\r\\n\\r\\n\\r\\nSpecial Projects\\r\\n\\r\\n\\r\\n\\tVolunteer for and accept special projects.\\r\\n\\tFlawlessly execute projects according to identified scope and timeline.\\r\\nQualificationsSPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:\\n\\nThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination or knowledge, skills and abilities:\\n\\n\\n\\tAbility to diffuse difficult customer situations and adapt to individual circumstances or needs.\\n\\tAdvanced knowledge of the Timeshare industry and leadership.\\n\\tDynamic team player who can think creatively, manage innovation and effectively challenge existing practices.\\n\\tDedicated to contribute to an energetic team with a laser focus on the GPRM Core Purpose and Values.\\n\\tAbility to provide timely, direct complete and actionable feedback to others.\\n\\tDemonstrated ability to influence all levels of the organization with their presence and business acumen.\\n\\tExcellent oral, written, presentation and public speaking skills. Possess strong financial literacy and analysis capabilities.\\n\\tParticipate in the development of short and long-term financial and operational goals.\\n\\tAbility to assess/evaluate Associates' performance in a consistent manner.\\n\\tEnsure that Owner/Guest/Associate satisfaction is consistently obtained and maintained.\\n\\tAdvanced knowledge of the key principles and practices within all GPRM disciplines, including practical knowledge for management of Associates and dealing with complex problems.\\n\\tStrong organization and project management skills.\\n\\n\\nEDUCATION/FORMAL TRAINING/EXPERIENCE:\\n\\n\\n\\tBachelor Degree or higher in Hospitality Management, Business Administration, or related major preferred.\\n\\t3-5 years proven successful experience in Hospitality industry required. Resort General Manager responsibility experience preferred.\\n\\n\\nPHYSICAL DEMANDS:\\n\\nThe physical demands described below are representative of those that must be met by an Associate to successfully perform the Essential Functions of this job.\\n\\n\\n\\tWork tasks are performed indoors and outdoors at resort locations. Temperature will vary depending on location.\\n\\tOccasionally required to climb, balance stoop, kneel, crouch or crawl.\\n\\tFrequently required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.\\n\\tVision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.\\n\\n\\nWORK ENVIRONMENT:\\n\\n\\n\\tThe noise level in the work environment is usually moderate\\n\\tDue to the nature of the Resort Hospitality industry, Associates may be required to work varying schedules to reflect the business needs. In addition, attendance at all scheduled meetings, training and seminars is necessary.\\n\\tTravel may be required.\\n\",\"responsibilities\":\"Description\\r\\n\\r\\n\\r\\n\\tGrand Pacific Resort Management (GPRM) is a Southern California rooted company with a world-class culture and exciting growth plans. Inspired by the understanding that the aim of life is to enrich lives; GPRM was created to help families invest invaluable time away together. Join and grow with us as we strive to make vacation dreams a reality.\\r\\n\\tGPRM is searching for leadership talent to add a General Manager to our team.\\r\\n\\r\\n\\r\\nDESCRIPTION: As General Manager, you will be responsible for effectively leading and managing all aspects of the resort operation and for delivering results that contribute to the vision and overall success of Grand Pacific Resort Management.\\r\\n\\r\\nREPORTS TO: Regional Director or Vice President of Resort Operations\\r\\n\\r\\nPURPOSE: Responsible for providing exceptional resort oversight:\\r\\n\\r\\n\\r\\n\\tDeliver consistent quality resort management with a focus on maximizing financial performance and service culture.\\r\\n\\tMentorship of resort Associates.\\r\\n\\tLiaison between Associates, Board of Directors', Owners/Guests and Management Company.\\r\\n\\tActively participate in the growth of GPRM.\\r\\n\\r\\n\\r\\nESSENTIAL FUNCTIONS:\\r\\n\\r\\nAssociate Engagement &amp; Empowerment\\r\\n\\r\\nRetention and Recognition\\r\\n\\r\\n\\r\\n\\tActively participate in the recruitment of Associate talent.\\r\\n\\tPerformance Management, including daily development of team members and timely annual review preparation and administration.\\r\\n\\tEnsure New Associate Orientation Participation within 30 days of hire.\\r\\n\\tOversee time card record keeping of resort Associates and Managers.\\r\\n\\tManage Associate files, to include disciplinary documentation, positive remarks, training/certifications, reviews and assessments, merit increases, action plans, etc.\\r\\n\\tPromote BE EPIC Moments program to highlight positive interactions with Owners/Guests and peers.\\r\\n\\r\\n\\r\\nDevelopment\\r\\n\\r\\n\\r\\n\\tMentorship of team members and other identified Associates to assist in securing a bench of leaders for succession.\\r\\n\\tParticipate in Grand Pacific University (GPU), and assign applicable courses to resort Associates.\\r\\n\\tCreate time-bound action plans for improvement of Associates as needed.\\r\\n\\r\\n\\r\\nEngagement\\r\\n\\r\\n\\r\\n\\tCultivate an environment that embraces BE EPIC values and ensure GPRM's Service Culture is embodied by all Associates.\\r\\n\\tEnsure Annual Associate Opinion Survey responses are managed via Manager Action Plans and that GPR Listens Sessions are conducted according to the Standard Operating Procedure.\\r\\n\\tConduct regular team meetings to ensure effective communication of resort team and encourage celebration through monthly team Rallies.\\r\\n\\r\\n\\r\\nOperational Excellence\\r\\n\\r\\nResort Operations\\r\\n\\r\\n\\r\\n\\tOversee weekly Inventory Management, including preparation and execution of relocations or rental of any vacant units.\\r\\n\\tManage compliance of management contracts and vendors.\\r\\n\\tOversight of resort appearance and Preventative Maintenance (Synergy Program) to the highest standards possible.\\r\\n\\tManage and oversee Construction and FF&amp;E projects/renovations by verifying a comprehensive and strategic, time-bound plan is in place.\\r\\n\\tKnowledge of resort's CC&amp;R's and Rules &amp; Regulations to ensure compliance.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nBrand Standards\\r\\n\\r\\n\\r\\n\\tEnsure consistency and adherence to all GPR Brand Standards &amp; Standard Operating Procedures (Best Practices).\\r\\n\\tHost weekly Coffee Klatch activity to generate face-time and feedback with resort Owners.\\r\\n\\tFollow-up on Quarterly Resort Audit Action Items and ensure compliance to actionable items reviewed during audits.\\r\\n\\tConduct weekly property walks and monthly property audits with plans to improve results, along with Mystery Shop results.\\r\\n\\tManage Annual Owner Survey action items and focus on increasing Owner Satisfaction scores year-over-year.\\r\\n\\r\\n\\r\\nService Culture\\r\\n\\r\\n\\r\\n\\tCustomer service standards (quantitatively/qualitatively) are achieved according to goals in all departmental categories.\\r\\n\\tMaintain NPS Score at a 75% threshold or higher.\\r\\n\\tMonitor and encourage TripAdvisor reviews, and engage with Owners/Guests to improve resort rankings quarterly.\\r\\n\\tSupport GPRM's Core Purpose \\\"Enriching Lives by Creating Experiences Worth Sharing\\\" via assuring all service best practices are embraced and adhered to.\\r\\n\\tReview Exchange Company survey data, along with internal survey data.\\r\\n\\tComments and/or complaints must be appropriately responded to in a timely manner, with corrective action implemented.\\r\\n\\t\\r\\n\\t\\tUtilize Salesforce daily to monitor Owner/Guest satisfaction scores, various survey responses and Board of Director activity, and provide a plan to improve results.\\r\\n\\t\\r\\n\\t\\r\\n\\r\\n\\r\\nFinancial (Budgets &amp; Labor)\\r\\n\\r\\n\\r\\n\\tDevelop and prepare annual Operating and Reserves budgets, with a goal of funding reserves at 50% or greater.\\r\\n\\tPresent annual budget to Board of Directors for approval.\\r\\n\\tMonitor HOA delinquency by working closely with the Collections team.\\r\\n\\tOversee resort financial performance:\\r\\n\\t\\r\\n\\t\\tPreparation of Income Statement (P&amp;L) Variance Reports within two business days of Financial Review, to include a time-bound plan to improve if a negative variance to budget occurs.\\r\\n\\t\\tUtilize Cost Per Occupied Room (CPOR) report to analyze department expenses.\\r\\n\\t\\tEnsure a minimum Resort Service Fee (RSF) collection rate of 90%.\\r\\n\\t\\tMaintain City Ledger compliance by collecting payment on reservations within 30 days.\\r\\n\\t\\tManage/Update Schedule of Values (SOV).\\r\\n\\t\\tResponsible for processing weekly Accounts Payable.\\r\\n\\t\\tOngoing Reserve Study management, including updates as necessary to ensure specific threshold adherence.\\r\\n\\t\\r\\n\\t\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nSafety\\r\\n\\r\\n\\r\\n\\tInvolvement in resort Owner/Guest and Associate Safety, including monthly safety walks, safety meetings and resort-specific safety programs.\\r\\n\\tParticipation in Worker's Comp Claims and Incident Reporting.\\r\\n\\tMaintain an accident-free work place, and celebrating safe work practices.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nBoard of Directors and Homeowners Association\\r\\n\\r\\n\\r\\n\\tExhibit the highest level of ethics and integrity consistent with GPRM's standards.\\r\\n\\tProduce timely, accurate and mail-ready Board Packet development.\\r\\n\\tCoordinate successful Board Meetings by total compliance to Board Meeting Standard Operation Procedures.\\r\\n\\tMonitor Annual Board of Directors Survey results to ensure BOD Member Satisfaction.\\r\\n\\tMaintain a strong, working knowledge of HOA relationships; while exhibiting working knowledge of HOA documents, governing statues and Board meeting procedures.\\r\\n\\tNegotiate contracts on behalf of the HOA by presenting them in the correct legal fashion and having them vetted for implementation.\\r\\n\\r\\n\\r\\nNew Business Development\\r\\n\\r\\n\\r\\n\\tParticipate in procuring new resorts:\\r\\n\\r\\n\\t\\r\\n\\t\\tOnsite Lead Generation.\\r\\n\\t\\tClient interaction (resort tours/entertainment/Management Services Presentation).\\r\\n\\t\\tAssistance with Resort transitions by self and team members.\\r\\n\\t\\r\\n\\t\\r\\n\\r\\n\\r\\nSpecial Projects\\r\\n\\r\\n\\r\\n\\tVolunteer for and accept special projects.\\r\\n\\tFlawlessly execute projects according to identified scope and timeline.\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"GRAND PACIFIC RESORTS INC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=368B40669BD5951FB6E5CA6919B74AA9\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"2600 Avenida del Presidente\",\"addressLocality\":\"San Clemente\",\"addressRegion\":\"CA\",\"postalCode\":92672,\"addressCountry\":\"USA\"}},\"qualifications\":\"SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:\\n\\nThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination or knowledge, skills and abilities:\\n\\n\\n\\tAbility to diffuse difficult customer situations and adapt to individual circumstances or needs.\\n\\tAdvanced knowledge of the Timeshare industry and leadership.\\n\\tDynamic team player who can think creatively, manage innovation and effectively challenge existing practices.\\n\\tDedicated to contribute to an energetic team with a laser focus on the GPRM Core Purpose and Values.\\n\\tAbility to provide timely, direct complete and actionable feedback to others.\\n\\tDemonstrated ability to influence all levels of the organization with their presence and business acumen.\\n\\tExcellent oral, written, presentation and public speaking skills. Possess strong financial literacy and analysis capabilities.\\n\\tParticipate in the development of short and long-term financial and operational goals.\\n\\tAbility to assess/evaluate Associates' performance in a consistent manner.\\n\\tEnsure that Owner/Guest/Associate satisfaction is consistently obtained and maintained.\\n\\tAdvanced knowledge of the key principles and practices within all GPRM disciplines, including practical knowledge for management of Associates and dealing with complex problems.\\n\\tStrong organization and project management skills.\\n\\n\\nEDUCATION/FORMAL TRAINING/EXPERIENCE:\\n\\n\\n\\tBachelor Degree or higher in Hospitality Management, Business Administration, or related major preferred.\\n\\t3-5 years proven successful experience in Hospitality industry required. Resort General Manager responsibility experience preferred.\\n\\n\\nPHYSICAL DEMANDS:\\n\\nThe physical demands described below are representative of those that must be met by an Associate to successfully perform the Essential Functions of this job.\\n\\n\\n\\tWork tasks are performed indoors and outdoors at resort locations. Temperature will vary depending on location.\\n\\tOccasionally required to climb, balance stoop, kneel, crouch or crawl.\\n\\tFrequently required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.\\n\\tVision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.\\n\\n\\nWORK ENVIRONMENT:\\n\\n\\n\\tThe noise level in the work environment is usually moderate\\n\\tDue to the nature of the Resort Hospitality industry, Associates may be required to work varying schedules to reflect the business needs. In addition, attendance at all scheduled meetings, training and seminars is necessary.\\n\\tTravel may be required.\\n\",\"experienceRequirements\":\"SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:\\n\\nThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination or knowledge, skills and abilities:\\n\\n\\n\\tAbility to diffuse difficult customer situations and adapt to individual circumstances or needs.\\n\\tAdvanced knowledge of the Timeshare industry and leadership.\\n\\tDynamic team player who can think creatively, manage innovation and effectively challenge existing practices.\\n\\tDedicated to contribute to an energetic team with a laser focus on the GPRM Core Purpose and Values.\\n\\tAbility to provide timely, direct complete and actionable feedback to others.\\n\\tDemonstrated ability to influence all levels of the organization with their presence and business acumen.\\n\\tExcellent oral, written, presentation and public speaking skills. Possess strong financial literacy and analysis capabilities.\\n\\tParticipate in the development of short and long-term financial and operational goals.\\n\\tAbility to assess/evaluate Associates' performance in a consistent manner.\\n\\tEnsure that Owner/Guest/Associate satisfaction is consistently obtained and maintained.\\n\\tAdvanced knowledge of the key principles and practices within all GPRM disciplines, including practical knowledge for management of Associates and dealing with complex problems.\\n\\tStrong organization and project management skills.\\n\\n\\nEDUCATION/FORMAL TRAINING/EXPERIENCE:\\n\\n\\n\\tBachelor Degree or higher in Hospitality Management, Business Administration, or related major preferred.\\n\\t3-5 years proven successful experience in Hospitality industry required. Resort General Manager responsibility experience preferred.\\n\\n\\nPHYSICAL DEMANDS:\\n\\nThe physical demands described below are representative of those that must be met by an Associate to successfully perform the Essential Functions of this job.\\n\\n\\n\\tWork tasks are performed indoors and outdoors at resort locations. Temperature will vary depending on location.\\n\\tOccasionally required to climb, balance stoop, kneel, crouch or crawl.\\n\\tFrequently required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.\\n\\tVision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.\\n\\n\\nWORK ENVIRONMENT:\\n\\n\\n\\tThe noise level in the work environment is usually moderate\\n\\tDue to the nature of the Resort Hospitality industry, Associates may be required to work varying schedules to reflect the business needs. In addition, attendance at all scheduled meetings, training and seminars is necessary.\\n\\tTravel may be required.\\n\",\"validThrough\":\"2026-09-30\",\"workHours\":\"Varied\"}",
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    "qualifications": "<p><span style=\"font-size:12px;\"><strong>SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:</strong></span></p>\n\n<p><span style=\"font-size:12px;\">The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination or knowledge, skills and abilities:</span></p>\n\n<ul>\n\t<li><span style=\"font-size:12px;\">Ability to diffuse difficult customer situations and adapt to individual circumstances or needs.</span></li>\n\t<li><span style=\"font-size:12px;\">Advanced knowledge of the Timeshare industry and leadership.</span></li>\n\t<li><span style=\"font-size:12px;\">Dynamic team player who can think creatively, manage innovation and effectively challenge existing practices.</span></li>\n\t<li><span style=\"font-size:12px;\">Dedicated to contribute to an energetic team with a laser focus on the GPRM Core Purpose and Values.</span></li>\n\t<li><span style=\"font-size:12px;\">Ability to provide timely, direct complete and actionable feedback to others.</span></li>\n\t<li><span style=\"font-size:12px;\">Demonstrated ability to influence all levels of the organization with their presence and business acumen.</span></li>\n\t<li><span style=\"font-size:12px;\">Excellent oral, written, presentation and public speaking skills. Possess strong financial literacy and analysis capabilities.</span></li>\n\t<li><span style=\"font-size:12px;\">Participate in the development of short and long-term financial and operational goals.</span></li>\n\t<li><span style=\"font-size:12px;\">Ability to assess/evaluate Associates' performance in a consistent manner.</span></li>\n\t<li><span style=\"font-size:12px;\">Ensure that Owner/Guest/Associate satisfaction is consistently obtained and maintained.</span></li>\n\t<li><span style=\"font-size:12px;\">Advanced knowledge of the key principles and practices within all GPRM disciplines, including practical knowledge for management of Associates and dealing with complex problems.</span></li>\n\t<li><span style=\"font-size:12px;\">Strong organization and project management skills.</span></li>\n</ul>\n\n<p><span style=\"font-size:12px;\"><strong>EDUCATION/FORMAL TRAINING/EXPERIENCE:</strong></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12px;\">Bachelor Degree or higher in Hospitality Management, Business Administration, or related major preferred.</span></li>\n\t<li><span style=\"font-size:12px;\">3-5 years proven successful experience in Hospitality industry required. Resort General Manager responsibility experience preferred.</span></li>\n</ul>\n\n<p><span style=\"font-size:12px;\"><strong>PHYSICAL DEMANDS:</strong></span></p>\n\n<p><span style=\"font-size:12px;\">The physical demands described below are representative of those that must be met by an Associate to successfully perform the Essential Functions of this job.</span></p>\n\n<ul>\n\t<li><span style=\"font-size:12px;\">Work tasks are performed indoors and outdoors at resort locations. Temperature will vary depending on location.</span></li>\n\t<li><span style=\"font-size:12px;\">Occasionally required to climb, balance stoop, kneel, crouch or crawl.</span></li>\n\t<li><span style=\"font-size:12px;\">Frequently required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.</span></li>\n\t<li><span style=\"font-size:12px;\">Vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.</span></li>\n</ul>\n\n<p><span style=\"font-size:12px;\"><strong>WORK ENVIRONMENT:</strong></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12px;\">The noise level in the work environment is usually moderate</span></li>\n\t<li><span style=\"font-size:12px;\">Due to the nature of the Resort Hospitality industry, Associates may be required to work varying schedules to reflect the business needs. In addition, attendance at all scheduled meetings, training and seminars is necessary.</span></li>\n\t<li><span style=\"font-size:12px;\">Travel may be required.</span></li>\n</ul>",
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