Service Person, Gordon Ramsay (Full-Time; Swing)

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    "ExternalDescriptionStr": "<h1><span style=\"font-size:12.0pt;\">Harrah’s Cherokee Casino Resort Position Description</span></h1><p>&nbsp;</p><p><strong>POSITION TITLE:</strong><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>Service Person</p><p style=\"margin-left:2.5in;text-indent:-2.5in;\"><strong>DEPARTMENT:</strong><span><strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong></span>Selu Garden Cafe, Wicked Weed Brewing, Gordon Ramsay, Noodle Bar, Comedy Zone, Guy Fieri</p><p><strong>GRADE/FLSA STATUS:</strong><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>H4-Non-Exempt</p><p><strong>BADGE TYPE/COLOR:</strong><span><strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong></span>Work Permit--Peach</p><p><strong>REPORTS TO:</strong><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>Supervisor, Food Service; Dual Rate Supervisor, Food Service</p><p><strong>SUPERVISES:</strong><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>N/A</p><p>&nbsp;</p><p><strong>JOB SUMMARY:</strong></p><p>Provide excellent service to restaurant guests.</p><p>&nbsp;</p><p><strong>JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:</strong></p><ul style=\"padding-left:24px;\"><li><p style=\"tab-stops:list 0in;\">Greet guests; provide guests with menus</p></li><li><p style=\"tab-stops:list 0in;\">Take guests’ food and beverage orders; give orders to kitchen personnel</p></li><li><p style=\"tab-stops:list 0in;\">Return to tables regularly to ensure satisfaction and suggest additional items, such as desserts</p></li><li><p style=\"tab-stops:list 0in;\">Deliver checks, handle cash, and comp check transactions</p></li><li><p style=\"tab-stops:list 0in;\">Two-minute table turn times</p></li><li><p style=\"tab-stops:list 0in;\">Build relationships with guests</p></li><li><p style=\"tab-stops:list 0in;\">Ensure service recovery activities&nbsp;</p></li><li><p style=\"tab-stops:list 0in;\">Delight our guests with outstanding service</p></li><li><p style=\"tab-stops:list 0in;\">Exhibit sound decision-making with emphasis on motivating the team and maintaining high morale</p></li><li><p style=\"tab-stops:list 0in;\">Participative member of the team by volunteering and being involved with projects, committees, and task forces, by providing input and suggestions&nbsp;</p></li><li><p style=\"tab-stops:list 0in;\">Take drink orders, communicate with the Bartender, and present drinks to guests</p></li><li><p style=\"tab-stops:list 0in;\">Handle money according to procedure</p></li><li><p style=\"tab-stops:list .25in;text-autospace:none;\">Complete pre-, running-, and post-shift side-work requirements</p></li><li><p style=\"tab-stops:list .25in;text-autospace:none;\">Maintain a neat, clean, organized, safe, and comfortable environment for our guests</p></li><li><p style=\"tab-stops:list 0in;\">Monitor guest consumption of alcohol and intervene as needed according to guidelines</p></li><li><p style=\"tab-stops:list 0in;\">Follow the guidelines of the EBCI liquor laws as defined by the Tribal ABC Board</p></li><li><p style=\"tab-stops:list 0in;\">Adhere to regulatory, departmental, and company policies/procedures in an ethical manner</p></li><li><p style=\"tab-stops:.25in;\">Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values</p></li></ul><p>&nbsp;</p><p><strong>MINIMUM QUALIFICATIONS:</strong></p><ul style=\"padding-left:24px;\"><li><p style=\"tab-stops:list 0in;\">A high school diploma or GED is required</p></li><li><p style=\"tab-stops:list 0in;\">Six months of food service experience is preferred</p></li></ul><p style=\"tab-stops:0in list .25in;\"><strong>Must demonstrate the following essential knowledge and skills:</strong></p><ul style=\"padding-left:24px;\"><li><p style=\"tab-stops:list .5in;\">Legible handwriting</p></li><li><p style=\"tab-stops:list .5in;\">Beverage and food service knowledge</p></li><li><p style=\"tab-stops:list .5in;\">Ability to carry food and beverages safely and professionally</p></li><li><p style=\"tab-stops:list .5in;\">Must be familiar with tray service</p></li><li><p style=\"tab-stops:.25in list .5in;\">Ability to add, subtract, multiply, or divide quickly and correctly</p></li><li><p style=\"tab-stops:.25in list .5in;\">Excellent guest service and communication skills are required</p></li><li><p style=\"tab-stops:list .5in;\">Must be able to complete cash and charge transactions</p></li><li><p style=\"tab-stops:list .5in;\">Willing to learn and be adaptable</p></li><li><p style=\"tab-stops:list .5in;\">Attention to detail/observant</p></li><li><p style=\"tab-stops:list .5in;\">Documented teamwork behaviors and attitudes</p></li><li><p class=\"DefaultText\" style=\"tab-stops:list .5in;\">Neat, professional appearance with excellent personal hygiene</p><p>&nbsp;</p></li></ul><p class=\"DefaultText\" style=\"tab-stops:.5in;\"><span style=\"font-size:10.0pt;\"><strong>PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS:</strong></span></p><ul><li><p style=\"tab-stops:list 0in left .25in;\">Must be able to carry and balance a food service tray</p></li><li><p style=\"tab-stops:list 0in left .25in;\">Must be able to attend to multiple priorities simultaneously</p></li><li><p style=\"tab-stops:list 0in left .25in;\">Must be able to be on feet for an 8-hour shift</p></li><li><p style=\"tab-stops:list .25in;\">Must be able to lift and carry up to 25 pounds constantly</p></li><li><p style=\"tab-stops:list .25in;\">Must be able to possess the manual dexterity to grip necessary items (glasses, pens, garnishments, money, etc.)</p></li><li><p style=\"tab-stops:list 0in left .25in;\">Must be able to kneel, bend, stoop, and twist when serving food and beverages</p></li><li><p style=\"tab-stops:list 0in left .25in;\">Must be able to stoop, bend, reach, kneel, twist, and grasp items</p></li><li><p style=\"tab-stops:list 0in left .25in;\">Must be able to respond to visual and aural cues</p></li><li><p style=\"tab-stops:list 0in left .25in;\">Must be able to read, write, speak, and understand English</p></li><li><p class=\"DefaultText\" style=\"layout-grid-mode:char;tab-stops:list .25in;text-autospace:ideograph-numeric ideograph-other;\">Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke</p></li><li><p class=\"DefaultText\" style=\"layout-grid-mode:char;tab-stops:.25in list .5in;text-autospace:ideograph-numeric ideograph-other;\">Must be able to work a flexible schedule, including weekends, evenings, and holidays</p></li></ul><p class=\"DefaultText\" style=\"layout-grid-mode:char;tab-stops:.25in;text-align:justify;text-autospace:ideograph-numeric ideograph-other;\">&nbsp;</p><p>This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.<span>&nbsp; </span>Harrah’s Cherokee Casino Resort reserves the right to change the above job description whenever necessary.&nbsp;<span> &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp;</span>5.22.25</p>",
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