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The Customer Service Representative ensures the company&#39;s processes are followed and organized and provides outstanding customer service to both internal staff and external customers. Majority of this position is conductive over the phone.</p><p><strong><u>Location:</u></strong></p><ul><li>In office in Las Vegas, NV</li></ul><p><strong><u>Job Duties:</u></strong></p><ul><li>Maintaining a positive, empathetic, and professional attitude toward customers at all times.</li><li>Responding promptly to customer inquiries.</li><li>Communicating with customers through various channels.</li><li>Acknowledging and resolving customer complaints.</li><li>Knowing our products inside and out so that you can answer questions.</li><li>Processing orders, forms, applications, and requests.</li><li>Keeping records of customer interactions, transactions, comments, and complaints.</li><li>Communicating and coordinating with colleagues as necessary.</li><li>Providing feedback on the efficiency of the customer service process.</li><li>Ensure customer satisfaction and provide professional customer support.</li><li>Conducting onboarding into the program and weekly check ins</li><li>Leading Rookie Onboarding Sessions and ensure students complete onboarding process</li><li>Following up with those who need help or haven&#39;t completed it</li><li><span style=\"background-color: transparent;\">Engaging with students on Skool</span></li><li><span style=\"background-color: transparent;\">Other administrative duties as assigned</span></li><li>Calling Students to ensure they got access to the material they need to get their first deal</li><li>Checking their progress in the curriculum, and providing support for real estate knowledge</li><li>Helping students choose a lane in Real Estate</li><li>Helping provide accountability to get the most value of the program</li></ul><p><strong><u>Qualifications:</u></strong></p><ul><li>High school diploma or equivalent education required</li><li>1-2 years of Real Estate experience, required</li><li>Knowledge of appropriate software including: Microsoft Word, Excel, and Google Suite</li></ul><p><strong><u>Pay:</u></strong></p><ul><li>$48k starting</li></ul></div></div></div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.46.11/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.46.11/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.46.11/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"></div></div></div></div></div></div></div></div></div>\n    </div>\n  \n",
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