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Telephone Representative

Aa89ec54 2071 4ce8 Addc 9e8126ec026a 19000101 000001 · Canton, MA, US, Canton, MA · Hybrid · Active · $24–$30 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyAa89ec54 2071 4ce8 Addc 9e8126ec026a 19000101 000001
TitleTelephone Representative
Normalized title-
Department / team-
LocationCanton, MA, United States
Work modelHybrid / Hybrid
Employment typeFull Time
Salary$24–$30 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-18 / 2026-06-19
Changed / last seen2026-06-23 / 2026-06-23

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PageWhat it containsOpen
Company jobsActive postings from Aa89ec54 2071 4ce8 Addc 9e8126ec026a 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Canton.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyAa89ec54 2071 4ce8 Addc 9e8126ec026a 19000101 000001
Sourced5647208-8091-447f-a65c-6c54aa5d81b3
ATS providerADP Workforce Now Recruiting

Description

All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time. The following statements represent what Boston Mutual stands “FOR” – it is what makes us different and better in the market we serve. We are FOR being a progressive life insurance company dedicated to offering financial peace of mind to working Americans and their families. We are FOR providing practical and affordable products designed for those we serve. We are FOR making it easy to secure a level of financial protection with a portfolio of products – beginning with life insurance – via enrollment and billing options at the workplace. We are FOR providing a personalized customer experience to our policyholders and producers. We are FOR acting in the best interests of our policyholders, producers, employees and the communities in which we live and serve – representing the goodness of mutuality in all we do. We do our best to: Demonstrate a desire to assist Listen for understanding and respond empathetically Explain things in a manner that is easy to understand Be knowledgeable students of our business Take full ownership to resolve questions and issues Be professional, polite and courteous Leave our customers and associates “better than where we found them” Summary of Position The Telephone Representative reports directly to the Director of Policy Administration. Telephone Representative responsibilities include: Under limited supervision, handles a variety of customer service inquiries and problems on the telephone from policy owners and agents. Reviews and troubleshoots customer problems and initiates and/or completes action for requests. This includes decision making and problem resolution and may include waiving small amounts (under $25 if warranted and documented). Also interacts with other areas for resolution to problems Handles written communications as follow up to telephone requests, e-mail, or written requests including policy research, payment and loan histories, and disputes. Handles changes, transactions, etc. and payment adjustments Participates in presentations, training, and team meetings. Is available for mentoring and assistance on cases and policy questions for newer reps Performs other duties and/or projects as needed or required. Qualifications Education: Associates degree or related experience (Liberal Arts or Business) Experience: Minimum of 2 years of customer service experience required. Knowledge Requirements: Excellent written/verbal communication skills. Strong organizational skills that reflect ability to perform and prioritize a high volume of multiple tasks seamlessly with excellent attention to context, substance and detail while meeting goals and strict deadlines. Excellent interpersonal skills and the ability to effectively build and extend relationships. Excellent working knowledge of Microsoft Office Word and Excel Insurance knowledge is a plus. Other Information: Hybrid Work Model At our Canton location, employees will be on site Monday - Thursday. At our Omaha location, employees will be on site 2 days per week. Boston Mutual is an equal opportunity employer, and does not discriminate on the basis of race, color, age, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, military service, veteran status, family status, pregnancy, or any other characteristic protected by federal or state laws. Boston Mutual is a drug-free workplace. #LI-Hybrid

Full job record

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Org ID34924d97-bfd6-4843-a6cc-0cacd9b859b0
Source IDd5647208-8091-447f-a65c-6c54aa5d81b3
Board IDd5647208-8091-447f-a65c-6c54aa5d81b3
Provideradp_workforcenow
Provider Job Key552225
TitleTelephone Representative
Normalized Title—
Statusactive
Activeyes
Location TextCanton, MA, US, Canton, MA
Department—
Team—
Employment Typefull_time
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionMA
CityCanton
Salary Raw24 To 30 (USD) Hourly
Salary Min24
Salary Max30
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=aa89ec54-2071-4ce8-addc-9e8126ec026a&ccId=19000101_000001&lang=en_US&type=JS&jobId=552225&jwId=9200965195732_1
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First Seen At2026-06-19 12:13:54Z
Last Seen At2026-06-23 12:20:54Z
Last Checked At2026-06-23 12:20:54Z
Last Changed At2026-06-23 12:20:54Z
Inactive At—
Source Posted At2026-06-18 15:46:00Z
Source Updated At—
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Event Fields
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Extensions
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p id=\"isPasted\">All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. &nbsp;We are all brand ambassadors. &nbsp;Both our words and our behaviors matter. &nbsp;We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time. &nbsp;&nbsp;</p><p>The following statements represent what Boston Mutual stands <strong><em>&ldquo;FOR&rdquo;</em></strong> &ndash; it is what makes us <strong><em>different</em></strong><em>&nbsp;</em>and <strong><em>better</em></strong> in the market we serve. &nbsp;</p><ul type=\"disc\"><li>We are <strong><em>FOR</em></strong> being a progressive life insurance company dedicated to offering financial peace of mind to working Americans and their families.</li><li>We are <strong><em>FOR</em></strong> providing practical and affordable products designed for those we serve.&nbsp;</li><li>We are <strong><em>FOR&nbsp;</em></strong>making it easy to secure a level of financial protection with a portfolio of products &ndash; beginning with life insurance &ndash; via enrollment and billing options at the workplace.</li><li>We are <strong><em>FOR&nbsp;</em></strong>providing a personalized customer experience to our policyholders and producers.</li><li>We are <strong><em>FOR</em></strong> acting in the best interests of our policyholders, producers, employees and the communities in which we live and serve &ndash; representing the goodness of mutuality in all we do.</li></ul><p>We do our best to:&nbsp;</p><ul><li>Demonstrate a desire to assist</li><li>Listen for understanding and respond empathetically</li><li>Explain things in a manner that is easy to understand</li><li>Be knowledgeable students of our business</li><li>Take full ownership to resolve questions and issues</li><li>Be professional, polite and courteous</li><li>Leave our customers and associates &ldquo;better than where we found them&rdquo;</li></ul><p><strong>Summary of Position</strong></p><p>The Telephone Representative reports directly to the Director of Policy Administration.&nbsp;</p><p>Telephone Representative responsibilities include:</p><ul><li>Under limited supervision, handles a variety of customer service inquiries and problems on the telephone from policy owners and agents.&nbsp;</li><li>&nbsp;Reviews and troubleshoots customer problems and initiates and/or completes action for requests. This includes decision making and problem resolution and may include waiving small amounts (under $25 if warranted and documented).&nbsp;</li><li>Also interacts with other areas for resolution to problems</li><li>Handles written communications as follow up to telephone requests, e-mail, or written requests including policy research, payment and loan histories, and disputes.&nbsp;</li><li>Handles changes, transactions, etc. and payment adjustments</li><li>Participates in presentations, training, and team meetings. &nbsp;</li><li>&nbsp;Is available for mentoring and assistance on cases and policy questions for newer reps</li><li>Performs other duties and/or projects as needed or required.</li></ul><p><strong>&nbsp;Qualifications</strong></p><p><strong>Education:</strong> Associates degree or related experience (Liberal Arts or Business)</p><p><strong>Experience:</strong> Minimum of 2 years of customer service experience required.</p><p><strong>Knowledge Requirements:&nbsp;</strong></p><ul id=\"isPasted\"><li>Excellent written/verbal communication skills.</li><li>Strong organizational skills that reflect ability to perform and prioritize a high volume of multiple tasks seamlessly with excellent attention to context, substance and detail while meeting goals and strict deadlines.</li><li>Excellent interpersonal skills and the ability to effectively build and extend relationships.</li><li>Excellent working knowledge of Microsoft Office Word and Excel</li><li>Insurance knowledge is a plus.&nbsp;</li></ul><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" data-pasted=\"true\"><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px; font-family: \"times new roman\", serif;'><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Other Information:</strong></span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px; font-family: \"times new roman\", serif;'>Hybrid Work Model</span><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: \"times new roman\", serif; font-size: 14px;'><br style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><br style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"></span><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px; font-family: \"times new roman\", serif;'>At our Canton location, employees will be on site Monday - Thursday. At our Omaha location, employees will be on site 2 days per week.</span><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: \"times new roman\", serif; font-size: 14px;'><br style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><br style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"></span><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px; font-family: \"times new roman\", serif;'>Boston Mutual is an equal opportunity employer, and does not discriminate on the basis of race, color, age, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, military service, veteran status, family status, pregnancy, or any other characteristic protected by federal or state laws. Boston Mutual is a drug-free workplace.</span><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: \"times new roman\", serif; font-size: 14px;'><br style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><br style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"></span><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px; font-family: \"times new roman\", serif;'>#LI-Hybrid</span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Telephone Representative",
    "clientRequisitionID": "1545",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Canton",
          "postalCode": "02021",
          "countrySubdivisionLevel1": {
            "codeValue": "MA"
          }
        },
        "nameCode": {
          "shortName": " Canton, MA, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/552225?cid=aa89ec54-2071-4ce8-addc-9e8126ec026a&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 15128
  },
  "detail_errors": []
}
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GET https://api.bluedoor.sh/job-postings/v1/jobs/209ee718204caaeb1f55ed66421c24a4f4865bbc?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/34924d97-bfd6-4843-a6cc-0cacd9b859b0JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/d5647208-8091-447f-a65c-6c54aa5d81b3JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/209ee718204caaeb1f55ed66421c24a4f4865bbc/eventsJSON

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